Market Cross Surgery
Average! (46 reviews)
Average! (46 reviews)
Medical care at this practice receives consistent praise, with patients highlighting compassionate doctors, responsive physicians, and professional nursing support. However, reception experience presents a stark contrast, with multiple patients reporting discourteous interactions, dismissive attitudes, and lack of respect during booking and phone contact. Appointment access emerges as a significant concern, with patients describing difficulties using the electronic booking system, long waits to reach staff, and communication breakdowns that leave requests unaddressed.
Pharmacy service also features prominently in negative feedback, with patients citing unhelpful staff and operational frustrations. Administrative barriers create additional friction, including unclear information about service hours, prescription collection procedures, and eligibility restrictions that patients perceive as unnecessarily rigid. Several patients note that while clinical professionals demonstrate genuine care and efficiency, the reception team's approach of treating patients as uninformed—when critical information isn't readily accessible—undermines confidence in the overall service.
Positive experiences highlight instances where reception staff went above and beyond, particularly in emergency situations, and where booking efficiency and appointment availability improved patient outcomes. Long-term patients report sustained quality in medical care and pharmacy professionalism despite staffing changes. The practice appears to deliver strong clinical outcomes but faces persistent challenges in reception courtesy, appointment accessibility, and administrative communication that significantly impact patient satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Medical care at this practice receives consistent praise, with patients highlighting compassionate doctors, responsive physicians, and professional nursing support. However, reception experience presents a stark contrast, with multiple patients reporting discourteous interactions, dismissive attitudes, and lack of respect during booking and phone contact. Appointment access emerges as a significant concern, with patients describing difficulties using the electronic booking system, long waits to reach staff, and communication breakdowns that leave requests unaddressed.
Pharmacy service also features prominently in negative feedback, with patients citing unhelpful staff and operational frustrations. Administrative barriers create additional friction, including unclear information about service hours, prescription collection procedures, and eligibility restrictions that patients perceive as unnecessarily rigid. Several patients note that while clinical professionals demonstrate genuine care and efficiency, the reception team's approach of treating patients as uninformed—when critical information isn't readily accessible—undermines confidence in the overall service.
Positive experiences highlight instances where reception staff went above and beyond, particularly in emergency situations, and where booking efficiency and appointment availability improved patient outcomes. Long-term patients report sustained quality in medical care and pharmacy professionalism despite staffing changes. The practice appears to deliver strong clinical outcomes but faces persistent challenges in reception courtesy, appointment accessibility, and administrative communication that significantly impact patient satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Jonathan P.
6 years ago
Excellent!
Compassionate staff rescue patient during painful gout attack
I experienced a severe gout flare-up that left me completely immobilized. Somehow, I managed to drive to Mildenhall, but the journey caused additional physical strain. Walking became impossible, and at one point, I collapsed on the sidewalk. Passersby simply ignored me, walking around my prone body without offering assistance. I called the surgery to inform them I would be delayed due to my difficulty moving. Shortly after, they contacted me to inquire about my location, and within minutes, a receptionist arrived with a wheelchair. I'm convinced that without her intervention, I would still be lying on that pavement. Following my appointment, I asked my father to collect me, and two receptionists went above and beyond by wheeling me outside and helping me into the car. The reception staff's compassion and support were extraordinary, far exceeding their professional responsibilities. I regret not noting the name of the woman who initially brought the wheelchair, but if she happens to read this: my heartfelt gratitude goes out to her.
Anna S.
6 years ago
Average!
Mixed experience with mostly friendly medical team
The medical team at the front desk and in the examination rooms were exceptionally friendly and accommodating. However, the pharmacy personnel were a significant disappointment, displaying an unpleasant demeanor and offering minimal assistance.
Steve S.
7 years ago
Poor!
Terrible service and attitude at local pharmacy
staff at this pharmacy display terrible attitude. definitely not the most pleasant medical facility i've encountered
Avril C.
8 years ago
Excellent!
Superb product that exceeded my expectations
Outstanding
Elisa H.
8 years ago
Bad!
Worst customer service ever at this medical practice
The receptionist's demeanor is utterly unacceptable. If you're looking to be patronized and talked down to like a child when scheduling an appointment, this medical practice is perfect for you. I cannot comprehend why anyone would choose to associate with a doctor's office that employs such an unprofessional and condescending front desk staff.
Mark I.
9 years ago
Excellent!
Compassionate care at its absolute best
Exceptional medical professionals who provide outstanding care and support.