Market Street Health Group

Exceptional healthcare with compassionate and supportive staff

I am thoroughly impressed by the exceptional staff at this medical practice. The nursing team, particularly the HCA Shemona, have demonstrated remarkable compassion and support. The reception staff, including Jennifer and Humayra, have been incredibly welcoming and consistently go above and beyond to assist me. Every member of the team has been consistently kind and helpful. Drs. Daramola and Faruq are outstanding physicians, and I consider myself fortunate to receive care from them. My overall experience has been absolutely flawless, and I have no complaints whatsoever!

Incredible doctor with heart of pure gold

Dr. Shermona is an absolutely adorable healthcare professional who stands out as the most exceptional physician I've ever encountered. She is truly remarkable, and I sincerely hope she continues to excel in her medical career. She is my most cherished companion.

Frustrating wait for a simple medical scheduling call

Spent a full hour on hold just to schedule a simple appointment.

Truly amazing product that exceeded my expectations

Outstanding

Amazing product that exceeded my expectations

Outstanding

Terrible customer service at the front desk

Extremely discourteous front desk personnel

Worst customer service experience ever

The front desk staff display an appalling level of discourtesy and an unwarranted superiority complex! It's baffling why someone would choose a customer-facing role when they clearly despise interacting with people and have zero interest in providing basic assistance. They'd be better off in a job that requires minimal human contact - perhaps isolated from society altogether! These individuals need to stop manipulating their reputation with fabricated glowing testimonials that ridiculously portray them as anything remotely close to angelic. The reality is painfully different, and everyone should know the TRUTH.

Exceptional healthcare with friendly and compassionate staff

I recently relocated and consequently needed to find a new general practitioner. I'm genuinely impressed by the exceptional efficiency, professionalism, and courteous demeanor of the reception team. In particular, Tracy has been absolutely fantastic and incredibly supportive. The physicians are equally commendable. All the staff truly merit recognition, as I've personally witnessed how they endure challenging interactions with patients. Kudos to the entire team at Market Street Surgery for their outstanding service.

Tracey's hostile reception turned my appointment nightmare

I experienced a deeply distressing encounter at the reception, primarily due to an employee named Tracey. After struggling to arrive at my appointment on time and sustaining an injury from rushing, I found myself waiting in a queue for 15 minutes. Despite only two people being ahead of me, Tracey stood by the printer, leisurely collecting pages while the line grew longer. When my turn finally came, she abruptly informed me I couldn't be seen because I was 15 minutes late, displaying a cold demeanor and avoiding eye contact. When I politely explained that I had been waiting in line the entire time, she dismissively claimed it wasn't her problem and that I should have anticipated queuing time. Her response was hostile, loud, and completely unwilling to listen. I insisted on seeing the practice manager, at which point Tracey disappeared for five minutes before returning to instruct me to sit down and wait. She then publicly shouted at me to move, causing embarrassment as other patients observed the interaction. I felt humiliated and moved to avoid further confrontation. After another 15 minutes with no manager appearing, I felt utterly disregarded and was in pain from my earlier injury. Surprisingly, I was eventually called for my appointment, and I immediately burst into tears upon entering. The health practitioner contacted the practice manager, Sharon, who revealed that Tracey had not even attempted to reach her during those five minutes and promised to address the situation. While Sharon's apology was appreciated, I felt Tracey should have personally apologized for her unprofessional treatment. I'm aware that others have experienced similar issues with her and another receptionist. This culture of rudeness and poor attitude at the reception absolutely must change.

Frustrating experience with slow and disorganized service

Patience Medical Center consistently struggles with timely communication, leaving patients uninformed until well after their scheduled appointment time. Even after waiting an additional 5-10 minutes, you'll find yourself queuing up again just to understand the reason for delays. The staff, both at reception and in the back office, seem more preoccupied with their personal conversations and move at an extremely sluggish pace. Their telephone system and appointment booking process are equally frustrating and inefficient.

Terrible healthcare service at this unprofessional clinic

This medical practice desperately requires closure. Every employee lacks proper qualifications and professional training. Their incompetence is matched only by their unprofessional attitude. They behave as if the clinic is their personal domain, displaying an arrogant demeanor. Despite knowing virtually nothing, they paradoxically present themselves with unwarranted confidence and superiority.

Mixed experiences with medical practice staff

It's disappointing because I would have awarded the practice a perfect rating, given the exceptional doctors, nurses, and younger reception staff who consistently demonstrate kindness and provide excellent service. However, the older receptionists significantly diminish the practice's reputation, warranting a single star. As an individual managing social anxiety and autism—conditions not immediately apparent—my interactions with the older receptionists are consistently distressing and challenging. Their communication lacks basic human compassion, understanding, and respect. During one particularly traumatic encounter, an older receptionist's harsh demeanor reduced me to tears and left me visibly upset. Urgent action is needed to train these older receptionists in empathy, sensitivity, and appropriate patient communication, especially when dealing with individuals who have hidden disabilities, are elderly, or struggle with language barriers. Furthermore, the practice should cease creating fraudulent five-star reviews that transparently appear to be written by staff members. These fabricated testimonials are obvious and unprofessional, fooling no one and only serving to undermine the practice's credibility.

Compassionate care when we needed it most

For decades, my mother and I have been loyal patients at Market Street, consistently experiencing excellent interactions with both medical staff and doctors. When my mum received her terminal diagnosis four years ago, Dr. Daramola and his colleagues provided exceptional care that went far beyond standard medical treatment. Despite not being my personal physician, Dr. Daramola ensured I received comprehensive support while caring for my mother. The reception team, especially Tracy, has been phenomenal. They manage a bustling medical practice with remarkable efficiency and genuine compassion. These dedicated professionals work tirelessly to maintain a smooth-running surgery. They truly represent an outstanding medical team.

Terrible service that fails to provide basic care

The medical practice where receptionists play doctor and automatically redirect you to the emergency department for every ailment. After nearly three decades of loyalty, I'm definitively switching healthcare providers due to their unhelpful and dismissive approach to patient care.

Exceptional healthcare with compassionate and caring staff

My interactions with Market Street Health Group have consistently been delightful. The staff, particularly a staff member named Ryan, have always been exceptional. Ryan was remarkably clear and informative while maintaining a warm, comforting demeanor. He truly exemplifies the standard of professionalism everyone in a workplace should aspire to. UPDATE: During my early morning appointment on Thursday, I was visibly unwell. A staff member named Jenny noticed my condition and inquired about my well-being. Since I could barely raise my voice, another employee, Corrina, also came out to check on me. Although the clinic wasn't busy, I was deeply touched by their compassion. If Jenny and Corrina happen to read this, I want to express my sincere gratitude. My appointment itself was smooth and efficient. It was my first consultation with Dr. Islam, who impressed me by referencing my asthma history before I could mention it, which felt incredibly reassuring. I would absolutely be happy to see Dr. Islam again in the future.

Exceptional staff make challenging days more manageable

The reception team consistently demonstrates exceptional compassion and support. With two disabled children, I've been consistently impressed by their commitment to providing accommodating services, particularly in offering a tranquil space when needed. Tracy, Corrina, and manager Ryan have been outstanding, always displaying remarkable kindness and proactively addressing any challenges that arise. Given the intense nature of my personal circumstances, their unwavering assistance has been a genuine source of comfort and relief.

Exceptional care and compassion at this medical practice

Exceptional medical professionals who maintain impeccable cleanliness throughout the facility. The front desk staff are incredibly supportive and attentive. Physicians take their time, listening carefully and thoroughly addressing all patient concerns. Highly appreciative of their outstanding service. N.H.

Excellent medical care with helpful staff

During my recent medical visits, I wanted to highlight a few positive experiences. The receptionist, who I think is named Tracy, was exceptionally professional and courteous. She provided clear guidance on navigating the online patient portal and submitting a doctor appointment request. I was pleasantly surprised to secure a consultation within two days. Additionally, the front desk staff during my check-in were equally friendly and accommodating. I also want to express gratitude to my personal physician, who consistently demonstrates attentiveness to my specific health concerns. He has been particularly helpful in addressing my arthritis, ensuring I receive appropriate referrals and treatment options. Overall, I have found the medical practice to be responsive and supportive whenever I need medical advice or assistance. My interactions have been consistently positive and reassuring. Thank you.

Exceptional healthcare service that always exceeds expectations

I've been a patient at this medical practice for an extended period, and they consistently deliver exceptional care. The online health questionnaire is incredibly user-friendly, and their communication is impressively prompt. Every member of the team, from physicians and nursing staff to the front desk and administrative personnel, ensures that each interaction is smooth, efficient, and thoroughly supportive.

Great service with amazing friendly staff

I'm particularly impressed with the reception team, especially Corrina, who consistently demonstrates exceptional customer service. She's consistently courteous, attentive, and proactive in addressing any questions or concerns I might raise. Additionally, the entire staff has been equally supportive and responsive whenever I've needed assistance via phone.