Market Street Health Group

Exceptional healthcare team delivers outstanding patient support

This medical practice is truly exceptional, and I've consistently had positive interactions every single time. Any questions or concerns I've raised have been handled promptly and professionally by the outstanding receptionist Corrina and manager Ryan. If you require any assistance, they are absolutely the right people to approach for the most favorable resolution. I recently had an excellent consultation with Dr Islam and consider him to be an outstanding healthcare professional. Dr Islam demonstrated remarkable thoroughness, compassion, helpfulness, and attentiveness during my appointment, and I was completely satisfied with the entire experience. I wholeheartedly endorse this general practice and extend my sincere gratitude to receptionist Corrina, manager Ryan, and Doctor Islam for delivering such extraordinary service.

Exceptional care from tracey and dr deramola

Grateful to Tracey at reception and Dr. Deramola for their swift accommodation. They were incredibly kind and accommodating in scheduling my appointment on such short notice.

Compassionate care from top-notch medical professionals

Compassionate medical professionals who genuinely prioritize patient well-being

Terrible service and zero patient consideration

I brought my wife and daughter to the clinic, arriving a few minutes ahead of schedule. Despite waiting patiently in line, the staff at the reception were engaged in conversation. When it was finally our turn, they informed us that we were 10 minutes past our appointment time and could no longer be seen by the doctors. I'm absolutely furious and deeply disappointed with this experience. If you're looking for a GP, I strongly advise you to steer clear of this place!

Worst customer service ever at this clinic

The front desk staff are incredibly discourteous and uncooperative! I phoned to schedule a cervical exam and was informed I needed to re-register, despite having previously received a notification about it? They desperately need to improve their personnel.

Worst medical practice ever terrible service

i'd give zero stars if possible! absolutely terrible general practice, they never pick up the phone or offer any assistance. their communication is so poor they'd just abandon patients without a care!!!!!!

Terrible service and unprofessional medical practice

Disorganized scheduling process with significant waiting times. Demonstrates a lack of commitment to patient care and professional medical service.

Terrible customer service nightmare at this place

The staff's customer service is abysmal. I was left hanging on the phone for half an hour, and when the receptionist finally picked up, they merely mumbled a greeting twice before abruptly hanging up. Their lack of professionalism and consideration is infuriating.

Exceptional care and support from friendly staff

The staff at this medical practice are truly exceptional, offering incredible support and compassion. When a minor concern arose, the practice manager addressed it with remarkable efficiency and promptness. My entire family has been thoroughly satisfied with the care we've received, and I enthusiastically endorse this practice to anyone seeking quality healthcare.

Exceptional care from compassionate healthcare professionals

Although scheduling an appointment proved challenging, I'm giving a perfect rating to Dhiren Dayal (Clinical Pharmacist), who demonstrates exceptional professionalism, expertise, and a genuine commitment to understanding patient needs and delivering optimal care! Dr Orimoloye consistently exhibits compassion, support, and empathy throughout each medical consultation! Appreciation

Terrible service ruins good doctor's medical practice

Absolute bottom-tier medical practice in the country. My usual physician is kind and competent, with impressive professional skills. However, their administrative operations are incredibly subpar. Their appointment scheduling mechanism is perpetually unstable, frequently altering just when patients become accustomed to the current system. Currently, their entire booking platform and website have gone offline, rendering appointment scheduling impossible. Additionally, several staff members demonstrate a distinctly unpleasant and discourteous demeanor.

Amazing service from caring medical professionals

I had an excellent visit to the medical facility today. The front desk staff was friendly and quickly scheduled my appointment. Special appreciation goes to Dhiran, the clinical pharmacist, who demonstrated exceptional professionalism, empathy, and provided tremendous support in addressing my health concerns. Margaret

Terrible reception staff ruin healthcare experience

I am writing to express my deep frustration with the consistently poor reception staff at your medical practice. Time and again, I have encountered receptionists who demonstrate rudeness, unprofessional conduct, and a clear lack of both competence and proper telephone communication skills. These repeated negative experiences have significantly undermined my ability to effectively interact with the practice, causing me considerable distress and making me feel unsupported in my attempts to access necessary healthcare services. I firmly believe that a healthcare environment should maintain a much higher standard of professional and courteous customer service. Given the ongoing nature of these issues, I feel compelled to escalate my concerns through appropriate channels. For other patients experiencing similar challenges, formal complaints can be lodged with NHS England via email at [email protected] or by calling 0300 311 22 33. Additionally, individuals may file complaints with the Care Quality Commission (CQC) through their official website.

Worst customer service ever at this medical practice

The front desk staff displays an appalling lack of professionalism and interpersonal skills. Her communication is so abysmal that she urgently requires comprehensive customer service training or should be removed from her position. Her employment here is baffling, and if her attitude continues, this medical practice will undoubtedly experience a significant decline in patient satisfaction and reputation.

Terrible customer service with zero communication

Extremely disappointing service with zero ability to schedule an appointment.

Terrible service from rude and unhelpful receptionists

I'd rate this GP zero stars if I could - the 1-star rating doesn't even capture how bad they are!!! The reception staff are absolutely TERRIBLE and completely disrespectful. Tracy and Genevieve consistently interrupt patients and refuse to listen to anyone's concerns. They're incredibly unhelpful!! I've raised complaints multiple times about these two staff members who display shocking unprofessionalism and seem totally incompetent. It's mind-boggling how people this useless are allowed to work in a medical setting when they can't support patients who need assistance.

Terrible service and an unhelpful medical staff

Horrible front desk staff who is uncooperative, rude, and completely unhelpful. Trying to get any assistance from this medical practice is like pulling teeth - you'd have better luck dying than actually receiving any meaningful service.

Terrible healthcare with frustrating scheduling delays

Their customer service is subpar; after scheduling an appointment, you're left waiting a full 48 hours before a physician even attempts to reach out 😢 truly disappointing

Worst customer service ever at this place

Unwelcoming front desk staff

Disrespectful doctor treats patient with unjust racism

18th of June 2024 I encountered a physician this evening who displayed blatant racial prejudice, making me feel utterly insignificant and dismissed. They callously suggested I return to my general practitioner. I maintained complete professionalism throughout our interaction. I even arrived two hours prior to my scheduled appointment, as requested by the front desk staff. It's deeply disheartening that after serving my country in the military, I am subjected to such disrespectful treatment. In fact, I am directly contributing to this doctor's income through my tax payments. How dare they treat me with such contempt! I am the one who will be financially responsible for the prescription, not the doctor! I repeat, how dare they! I will be formally lodging a complaint about this unacceptable experience.