Market Street Health Group

Terrible service and unhelpful front desk staff

The front desk staff are absolutely terrible and discourteous. It's nearly impossible to schedule an appointment unless you're dialing at the crack of dawn. These receptionists seem completely uninterested in even picking up the phone 🤷🏽‍♀️ And how is it acceptable to spend 30 minutes on hold, only to be told to use an online system? A website that's completely non-functional??????

Terrible customer service at this establishment

Unhelpful and disrespectful employees!

Terrible service and zero customer understanding

I arrived behind schedule due to dropping off my kids at school and the distance involved, and they promptly terminated my appointment, claiming I was too tardy. When I attempted to explain my circumstances, the receptionist completely disregarded my perspective. I strongly advise against scheduling with this establishment.

Terrible customer service from rude phone representative

Extremely discourteous front desk staff who used inappropriate communication and yelled aggressively during our phone conversation!!!

Terrible healthcare service leaving patients in distress

Impossible to secure a consultation no matter what. Despite recent surgical intervention, they instruct you to call 111. It's utterly shameful. I've been a patient with this practice since childhood, now approaching 60, and this is how they handle their long-standing patients... Extremely frustrated and let down.

Terrible healthcare with zero patient compassion

Extremely unsatisfactory service. The staff at GP demonstrate a complete lack of understanding in patient care. Their customer support is absolutely abysmal, with no semblance of professionalism or empathy.

Worst medical care ever in east ham

This medical practice is so abysmal that I wish I could rate it even lower than zero. If any establishment in East Ham deserves demolition and redevelopment into residential units, it's this utterly appalling excuse for a healthcare facility. One would likely receive more competent medical treatment from the local butcher shop than from this deplorable surgery.

Terrible service and disrespect for elderly patients

I forced my aging mom to arrive prematurely after calling her, only to discover they'd scheduled her for a different time slot. They displayed absolutely zero concern for senior citizens. My recommendation: strictly adhere to your designated appointment to prevent them from dismissing you early!!!

Worst doctor ever unprofessional and completely useless

Dr. Orimoloye represents the epitome of unprofessionalism and neglect. His entire focus seemed fixated on pursuing a blonde woman, completely disregarding his patient responsibilities. Despite my arriving merely ten minutes behind schedule, he couldn't be bothered to see me. I am utterly frustrated and desperately wish to find an alternative healthcare provider. I sincerely hope for divine intervention to remove this incompetent individual from my medical experience.

Worst customer experience ever

Absolutely terrible customer service experience

Frustrating medical appointment with endless confusion

I visited Market Street for a patient access appointment, which seemed unnecessary since I had already been to a similar medical consultation last week with opticians who sent me a booking link. I asked my partner to drive me due to my numerous health conditions, making walking difficult. Upon arrival, a new receptionist struggled to book my appointment online, causing frustration. After consulting other staff and waiting an eternity with my back problems and fibromyalgia, she claimed to have booked me in and asked me to sit. I also needed some documents printed, and she attempted to help. I required six separate consultant appointment papers, but she printed four identical letters. A queue formed, with people becoming agitated by the delay. Another receptionist apologetically told me to return tomorrow as their printer wasn't working—odd, considering the first receptionist had just printed four pages. They then called me back to say the appointment was a mistake, and I didn't need to see a GP. I was beyond furious, and my partner was equally displeased, having waited in the car for half an hour while his elderly, infirm father needed assistance at home. The entire system feels like a complete waste of time. No one seems to know what they're doing, and patients are continuously brushed off. Moreover, it's nearly impossible to reach anyone by phone before 4 pm.

Compassionate care marred by administrative chaos

Compassionate physician, but the administrative staff's workflow and organization are consistently problematic, leading to significant frustration on multiple instances.

Heartless healthcare staff ignored my chest pain

If I could rate this lower than zero, I would. As a 63-year-old patient seeking care during extended hours, I experienced a deeply frustrating encounter. Due to a road accident causing slight delay, I arrived just 3 minutes late. Despite experiencing severe chest pain and being specifically referred to this GP service, I was subjected to an additional 25-minute wait. The receptionist then informed me that the nurse would not see me. Even when I pleaded about the intensity of my chest pain and offered to wait, I was summarily dismissed. The staff demonstrated zero empathy or professional concern for my medical condition. The service was absolutely unacceptable, and I strongly advise others to avoid this practice. Their complete lack of compassion and medical responsibility is shocking.

Frustrating phone system prevents timely medical care

I was incredibly frustrated when my general practitioner sent me a message at 5:53 PM on December 29th to follow up with a clinician regarding my MRI, only to find that the surgery's phone line was perpetually ringing with no answer. With the office closing at 6:30 PM, I was left bewildered by the impossibility of scheduling an appointment. It seems entirely unreasonable that during an entire 8-hour workday, the reception staff couldn't manage to pick up the phone, and my GP expected me to somehow arrange a consultation with less than half an hour remaining before they shut down for the day.

Worst medical experience ever avoid this place

I truly desire the ability to rate this medical practice with zero stars or no rating at all, as it is absolutely terrible. The front desk staff are incredibly discourteous and condescending - and that description is being generous. This entire practice requires a complete overhaul. Several of the physicians - whom I would gladly call out by name but will refrain from doing so to offer a shred of professional courtesy - are among the most appalling healthcare providers I have ever encountered. This GP centre desperately needs comprehensive reformation, particularly regarding its reception staff.

Terrible wait times and frustrating patient experience

This medical practice is absolutely terrible. Despite arriving well ahead of my scheduled time, I ended up cooling my heels for nearly an hour before finally being called in 😡😡😡😡

Frustrating but improved medical scheduling system

Getting an appointment is manageable if you're willing to rise early and battle online scheduling (5am wake-up call). The system has improved from its previous chaotic first-come, first-served approach, now using a more structured triage method. Attempting to reach them by phone is utterly futile. The reception staff consistently ignore incoming calls, regardless of time or purpose. My advice: skip the phone entirely and visit in person. You'll likely save time (ironically stated after enduring a 30-minute hold, starting as caller number 8 and slowly creeping to number 4 - presumably because other frustrated calkers are hanging up, a fate I'm also contemplating).

Terrible service and unprofessional staff attitude

Your front desk staff demonstrated extremely poor customer service, and I sincerely hope they will make significant improvements in their approach. Regrettably, I cannot award any rating due to the unsatisfactory experience, but thank you for your attention.

Great service with friendly staff

Enjoyed my interaction. Appreciate the service.

Terrible service with zero appointment availability

Extremely disappointing service. Unable to secure any appointments for half a year, which is completely unacceptable.