Market Street Health Group

Terrible service endangering innocent children's health

I've never encountered such a self-centered and inconsiderate staff at a GP center before. They show complete disregard for a child's well-being, even when the situation is deteriorating. It's truly heartbreaking.

Worst experience with terrible support team

Absolutely abysmal customer support experience

Friendly staff and easy appointment booking

I've consistently enjoyed my interactions with this medical practice. The general practitioners' reception staff have been top-notch. Scheduling appointments has been completely hassle-free.

Terrible customer service at this medical office

Unhelpful employees who seem disinterested and unwelcoming, making it difficult for customers to schedule appointments.

Terrible service and frustrating customer experience nightmare

The most frustrating aspect is the terrible communication and customer support. The staff are incredibly unhelpful and discourteous. Scheduling an appointment is practically unattainable - I called early in the morning and was left on hold for an astonishing 90 minutes before anyone even bothered to respond. The entire experience is absolutely dreadful.

Terrible customer service at this place

Unhelpful and discourteous front desk staff made my entire experience unpleasant. From the moment I arrived, the employees at the reception were dismissive and seemed completely disinterested in providing any kind of customer service. Their attitudes were off-putting and created a negative first impression of the entire establishment.

Disappointing service from start to finish

Disorganized and inefficient, this place lacks proper leadership and direction. The management seems completely out of touch with what's happening on the ground, leading to frustration and confusion among staff and customers alike. It's clear that strategic planning and effective communication are severely lacking here.

Compassionate staff shine despite challenging patient encounters

The employees at this Practice are incredibly supportive and diligent. Numerous times, I've waited in line and witnessed patients rudely yelling and using offensive language towards staff without justification. Recently, I interacted with the new Practice Manager who went above and beyond to resolve a problem for me, demonstrating exceptional politeness and professionalism. It's clear they genuinely care about their patients' well-being. It's truly disappointing that many individuals feel entitled to make unreasonable demands and mistreate staff, then arrogantly post negative reviews. Keep your spirits high - you're all performing admirably. My family and I wholeheartedly award you five stars for your outstanding service.

Worst healthcare experience ever avoid this place

The front desk staff seem more likely to spread germs than help you recover. Their lack of basic hygiene and apparent disregard for health protocols could potentially worsen your medical condition instead of supporting your healing process.

Terrible service from rude and unprofessional receptionist

Jennifer at the front desk is hands-down the most discourteous employee I've encountered. She displays zero compassion and communicates in an extremely brusque manner. Her habit of interrupting conversations is so off-putting that it actually discourages patients from wanting to visit the medical facility.

Worst healthcare experience ever terrible service

Absolutely abysmal service that deserves zero recognition - your chances of surviving long enough to actually secure a booking are slimmer than getting an appointment.

Disappointing care when i needed support most

After being a patient at this medical practice for three decades, I was diagnosed with cancer, and my girlfriend, who serves as my caregiver, lives just beyond their service boundary by a mere 200 yards. Despite this proximity, they removed me from their patient roster, which was quite disappointing for an otherwise decent surgery.

Absolutely terrible healthcare with impossible appointment system

This general practice is absolutely terrible in London, as securing an appointment requires waiting a minimum of one month. Their booking system is exclusively online and accessible only during a narrow one-hour window from 8-9am. The waiting and scheduling process is so frustratingly difficult that you're practically guaranteed to expire before successfully arranging a consultation with this practice.

Terrible medical service that left me frustrated

A truly subpar general practice clinic in the UK. The staff demonstrate a complete lack of professionalism, with virtually no available appointment slots. They appear utterly disinterested in performing their medical duties. The entire team seems remarkably lazy and unmotivated.

Terrible service that ruined my entire experience

Absolutely terrible service. The staff were incredibly unwelcoming and disrespectful. Complete waste of time and completely unprofessional.

Disappointing telehealth service with zero personal care

The healthcare provider diagnosed my chickenpox entirely through a remote consultation, without any direct or virtual examination. My interaction was limited to a conversation with a nurse who appeared to be referencing information directly from the NHS website.

Terrible customer service with constant scheduling excuses

Always making excuses about lack of availability for scheduling appointments.

Worst customer service ever at this place

The front desk staff are absolutely terrible. Their primary activity seems to be chatting among themselves instead of remaining at their workstations to provide service. During phone interactions, even if you're first in line, they take an excessive amount of time to respond, and it's evident they hear the phone ringing but deliberately choose to ignore it. It's completely unacceptable.

Terrible service leaving pregnant patient desperate and worried

This general practice clinic desperately needs to improve its operations. As a pregnant patient who recently registered, I've been struggling to secure an appointment for the past week. Even at 8 am, their phone line remains engaged for two consecutive hours, after which no appointments seem available. I visited the practice and obtained online access, yet from 5 pm to 9 pm, I've been consistently attempting to book an appointment, but the system repeatedly indicates no availability. I'm now genuinely worried about my healthcare options and next steps.

Worst medical booking experience ever nightmare

Getting through to anyone here is a nightmare, with wait times stretching for hours even when supposedly first in line. Once someone finally picks up, you're greeted with distractingly loud background noise and then promptly put back on hold without any meaningful communication. Mondays are particularly frustrating, with calls consistently dropping. Fridays are equally problematic, with endless waiting periods. They previously had a Patient Access system that was far more efficient, but inexplicably abandoned it in favor of an archaic scheduling approach that requires calling at 8 AM and enduring perpetual hold status. Their booking service and front desk personnel are so ineffective that I cannot in good conscience suggest anyone use this medical practice.