Market Street Health Group
Bad! (83 reviews)
Bad! (83 reviews)
Feedback reveals significant challenges with appointment access and reception experience. Patients consistently report difficulty securing consultations, with extended waiting times on phone lines, limited online booking windows, and systems that frequently become unavailable. Communication barriers are widespread, with reception staff described as discourteous and unresponsive to patient needs. Phone accessibility remains a persistent problem, with callers experiencing extended hold periods and calls going unanswered during business hours.
Despite these systemic issues, some patients acknowledge positive interactions with individual clinical staff members and certain reception team members who demonstrate compassion and professionalism. A minority of reviews highlight supportive care experiences and efficient service when appointments are successfully obtained. However, these positive experiences are substantially outweighed by complaints about disorganised scheduling, poor phone communication, and reception staff conduct that patients perceive as dismissive and lacking respect.
The practice would benefit from addressing fundamental operational challenges around appointment availability, booking system reliability, and reception staff training to improve overall responsiveness and courtesy in patient interactions.
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Feedback reveals significant challenges with appointment access and reception experience. Patients consistently report difficulty securing consultations, with extended waiting times on phone lines, limited online booking windows, and systems that frequently become unavailable. Communication barriers are widespread, with reception staff described as discourteous and unresponsive to patient needs. Phone accessibility remains a persistent problem, with callers experiencing extended hold periods and calls going unanswered during business hours.
Despite these systemic issues, some patients acknowledge positive interactions with individual clinical staff members and certain reception team members who demonstrate compassion and professionalism. A minority of reviews highlight supportive care experiences and efficient service when appointments are successfully obtained. However, these positive experiences are substantially outweighed by complaints about disorganised scheduling, poor phone communication, and reception staff conduct that patients perceive as dismissive and lacking respect.
The practice would benefit from addressing fundamental operational challenges around appointment availability, booking system reliability, and reception staff training to improve overall responsiveness and courtesy in patient interactions.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Ibradul I.
3 years ago
Bad!
Frustrating service and impossible appointment scheduling
Scheduling an appointment here is a nightmare. I've been living in this area for three years, and the service hasn't improved one bit.
Md I.
3 years ago
Bad!
Terrible service and unprofessional medical practice nightmare
If I could assign a rating lower than zero stars, I absolutely would. This general practitioner is incredibly unprofessional. Every single receptionist demonstrates rudeness and a complete lack of professionalism. They consistently fail to answer phone calls for up to thirty minutes, and when they finally do, their tone is consistently aggressive. I needed a GP certificate for my PCO licence and paid 110 pounds, but the doctor completed the form inadequately. Subsequently, TFL demanded I have the GP re-fill the form within 28 days, or they would cancel my application - an application for which I had already invested around 700 pounds in fees and training. When I returned to the GP and explained my urgent situation to the receptionist, she refused to listen to me. Extremely discourteous, she retained my form and stated they would contact me when the doctor completes it. I emphasized my critical 28-day deadline, but she offered no assurance about the timeline. Zero professionalism, zero service. In summary, I am utterly, completely, and profoundly disappointed with this general practice.
Md A.
3 years ago
Bad!
Terrible reception service ruined our hospital visit
I recently encountered extremely poor service at the reception desk. The blonde receptionist displayed a highly discourteous attitude when I sought information about my elderly relative's medical report. She subjected us to an extended wait and failed to offer any meaningful assistance, despite prior phone assurances about receiving an update. Her demeanor was unquestionably disrespectful and unprofessional. Her treatment was particularly insensitive towards elderly and Asian patients. Such substandard customer service significantly damages the reputation of the NHS, undermining the core principles of patient care and compassion.