Market Surgery
Average! (42 reviews)
Average! (42 reviews)
Patient feedback reflects a mixed experience with significant variation in service quality across different areas of the practice. The practice environment and clinical care receive consistent praise, with patients noting professional organisation, cleanliness standards, and attentive clinical consultations. Reception and booking experiences present a more complex picture, with some patients reporting efficient, courteous, and responsive service, whilst others describe appointment access as difficult, with long waiting times and inconsistent communication about availability. Several patients highlight challenges with telephone booking systems, though online platforms are noted as more efficient.
A notable concern emerges around reception staff conduct, with some reviews describing discourteous interactions and poor communication, contrasting sharply with other accounts of welcoming and supportive personnel. Prescription and dispensary services similarly show inconsistency, ranging from responsive and helpful to reports of unprofessional behaviour and communication failures. Long waiting times for appointments and delayed scheduling appear as recurring themes, with some patients unable to secure timely access to care. The practice demonstrates capability in responsive emergency care and same-day appointments when available, yet struggles with routine appointment availability and advance booking.
Appointment
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Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience with significant variation in service quality across different areas of the practice. The practice environment and clinical care receive consistent praise, with patients noting professional organisation, cleanliness standards, and attentive clinical consultations. Reception and booking experiences present a more complex picture, with some patients reporting efficient, courteous, and responsive service, whilst others describe appointment access as difficult, with long waiting times and inconsistent communication about availability. Several patients highlight challenges with telephone booking systems, though online platforms are noted as more efficient.
A notable concern emerges around reception staff conduct, with some reviews describing discourteous interactions and poor communication, contrasting sharply with other accounts of welcoming and supportive personnel. Prescription and dispensary services similarly show inconsistency, ranging from responsive and helpful to reports of unprofessional behaviour and communication failures. Long waiting times for appointments and delayed scheduling appear as recurring themes, with some patients unable to secure timely access to care. The practice demonstrates capability in responsive emergency care and same-day appointments when available, yet struggles with routine appointment availability and advance booking.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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K K.
8 years ago
Bad!
Terrible pharmacy service puts child's health at risk
Scheduling is consistently delayed by at least half an hour! Extremely uncooperative, we simply required an inhaler today. They refused to provide it, directing us elsewhere. Another pharmacy indicated they could help if the prescription was faxed, but when we contacted the medical practice, they failed to send it. Completely ineffective. If my toddler's health worsens or any complications arise, the responsibility falls squarely on their shoulders!
Ashley (.
8 years ago
Excellent!
Efficient and welcoming healthcare environment
A professionally managed and meticulously organized medical practice, demonstrating a high standard of cleanliness and operational efficiency.