Marlborough Surgery

Felt genuinely listened to and put at ease

Had an appointment with a member of the clinical team who was exceptionally thorough, listened carefully to my concerns, and demonstrated a very approachable manner. They made every effort to ensure I felt comfortable and at ease throughout the consultation.

Reception team made booking straightforward

I had a wonderful experience at this surgery. Everything went smoothly without any problems. The staff members throughout the practice, from those at the front desk to the clinical team, were consistently supportive and accommodating. I would certainly recommend this surgery to others. I underwent a recent injection procedure that was handled very well and I would definitely suggest this treatment option to anyone considering it.

Surgery staff were helpful and welcoming

We have received excellent service from the practice for both myself and my spouse.

Reception staff made booking straightforward and easy

All staff members, including those at reception, nursing, and clinical roles, are fantastic, and I must offer particular praise to one clinician who went above and beyond. Their quick thinking and willingness to consider alternative approaches helped me tremendously. I will always be extremely grateful for their kindness and compassion. Once again, thank you to everyone at the practice.

Friendly staff who really listen to you

This is a wonderful practice with a genuinely pleasant team. The healthcare professionals are approachable and friendly, and I have no complaints about my experience here.

Felt genuinely listened to and understood

Had a wonderful experience at this practice. The clinician demonstrated genuine kindness and showed real understanding towards patient concerns. They listened attentively and provided thorough explanations of the issues and available options. The administrative support from the reception team was also notably prompt and efficient.

Staff were helpful and genuinely knowledgeable

The team members are supportive, polite and exceptionally well-informed. They are consistently available when assistance is required.

Staff made me feel genuinely welcomed

Everything was wonderful, particularly the staff members and reception team. An amazing group of healthcare professionals.

Staff made me feel genuinely listened to

I am very happy with the care and genuine concerns shown by the healthcare support staff each time I visit, and I wish to also add that the clinician I see has a very pleasant manner and I always feel at ease during appointments, they are a very positive and sincere professional who is friendly and approachable. A big 10 out of 10 all round at the practice. Well done to all the staff!

Reception staff made me feel genuinely cared for

This practice is excellent. I cannot adequately express how good it is. The entire team is remarkably kind and caring towards patients and consistently makes me feel that they have given their utmost effort to assist me. This applies to reception staff, clinical staff, and nursing team members alike. My relative lives elsewhere and frequently comments on how favourably this practice compares to their own surgery. They are always impressed by the experiences I share with them. The practice absolutely deserves the highest rating. I feel very fortunate to be a patient here!

Quick appointments for my elbow concern

The medical team here responded quickly when I attended appointments to address a concern with my arm. I was very satisfied with the prompt action taken.

Same-day emergency appointment and quick results

Contacted the practice for an urgent appointment the previous morning and was able to see a healthcare professional the same day for blood work. The staff member was warm and attentive throughout the visit. Received test results via text message today and am awaiting medication to arrive. Extremely pleased with the care provided by the practice. Much appreciated.

Long-term patient finds staff genuinely supportive

I have been a patient at this surgery for many years and have consistently found the entire team to be very supportive and caring towards me. This includes all the clinical staff members, practitioners, healthcare assistants, and receptionists who have provided excellent service throughout my time as a patient.

Felt truly listened to and well supported

⭐️⭐️⭐️⭐️⭐️ I wanted to share my experience at the GP surgery because it truly made a difference for me and my family. From the moment we arrived, the clinician demonstrated an incredible level of kindness, patience, and genuine care that I honestly haven't encountered with any GP before. My daughter had been struggling with a health concern that had been worrying us for quite some time. The clinician not only listened carefully to everything we had to say, but also took the time to ask thoughtful questions and really understand what was happening, rather than rushing us through the appointment as often happens these days. It was clear they genuinely cared about finding the best way to help her feel better. What impressed me most was how they went well beyond what I expected. They explained everything in clear, simple terms so we felt reassured and knew what to expect next. Their calm and empathetic manner helped my daughter feel comfortable and safe, which is so important when you're dealing with health concerns. The clinician's approach showed true dedication to their patients. It's rare to meet someone who combines such professionalism with genuine human warmth and understanding. I sincerely hope they stay at this practice for a long time because healthcare professionals like them really are hard to find. Thank you so much for the care you showed my daughter. We left feeling supported, listened to, and confident that we were in very good hands. It's truly the best experience we've ever had with a GP. Highly recommended! 🌟

Quick appointment when I needed it most

I was very impressed with the attentiveness of the reception team and the lead advanced nurse practitioner when I attended the surgery after experiencing a sudden onset of feeling unwell. I was attended to promptly and am very grateful for the care and attention I received. I would recommend this practice to others.

Reception staff listened and got things sorted

I'm in my late sixties, and having relocated several times throughout my life, I've accumulated considerable experience with various GP practices. This particular surgery stands out as the finest I've encountered. The support staff demonstrate excellent training and responsiveness; they are attentive and react appropriately, ensuring patients are directed towards the necessary care pathways. Securing a GP appointment requires persistence, though the online consultation service is of high quality. As a relatively recent addition to the patient list, the initial registration process presented some complications, though each was resolved quickly and to my satisfaction. There was one instance that fell short of expectations, but I would still recommend this practice without reservation.

Prompt diagnosis and felt truly listened to

I recently attended the surgery for a consultation. The clinician I saw was a real asset to the practice, and I greatly appreciated their prompt and accurate approach to diagnosis.

Reception staff were genuinely supportive throughout

The practice at Seaham has been excellent in supporting my healthcare needs. The clinical team and reception staff have been very helpful and understanding throughout my treatment journey. They assisted me in accessing support services including specialist cancer support organisations and counselling services at the local hospital. The dermatology team and their colleagues have also provided me with good quality care during my treatment.

Receptionist made the whole visit worthwhile

Brilliant experience at the surgery. The receptionist was amazing and all the staff were wonderful. Thanks so much.💗

Felt genuinely listened to and cared for

I am writing this on behalf of my elderly mother. Thank you so much for the care and kindness you showed my mam this morning. We are very grateful. You are the best!