Marlborough Surgery

Long wait then missed appointment call

Waited 45 minutes for an appointment only to leave and then receive a phone call later in the day with a voicemail claiming they had attempted to contact me multiple times when this did not occur.

Staff were helpful and friendly

The team members proved to be quite supportive and accommodating.

Appointment delayed but handled a blood draw accident well

Waited an hour past the scheduled appointment time, which was disappointing though an explanation was provided. During the blood draw, there was an incident where the needle was handled in a way that caused discomfort and resulted in some bleeding. The procedure had to be stopped at that point. While it was an unfortunate occurrence, the appropriate immediate response was given with pressure applied, and the resulting bruising was minimal afterwards.

Easy to book and thorough care received

Absolutely excellent! Had no difficulty securing an appointment and the overall service and care provided was outstanding. Very comprehensive approach.

Good service and easy to book appointments

The medical professionals and overall care provided are of a high standard.

Phlebotomist caused unnecessary bruising and pain

I've had blood tests taken many times and they're usually painless and straightforward, but on this occasion the experience was quite different. The procedure was uncomfortable, with sharp pain during and after the needle was removed. I was left with significant bruising that doesn't typically occur when I have blood work done elsewhere. I felt the technique used was less gentle than I'm accustomed to, and I have concerns about the approach taken. Additionally, I witnessed an interaction at reception where a patient was told by staff that their non-attendance at an appointment would negatively impact someone's personal plans. This comment felt inappropriate and unprofessional in a healthcare setting.

New phone system makes repeat prescriptions easier

The updated phone system that the practice has implemented is a positive addition, particularly for managing repeat prescriptions and similar requests. Once you become familiar with it, the system is straightforward and user-friendly. The clinical team members who take the time to listen and show patience provide excellent service.

Quick appointments and genuinely listened to

Excellent practice and service. Having recently relocated to the area, I have been thoroughly impressed with the care received, quick access to appointments, efficient scheduling and testing procedures, and a practical approach from the clinical staff. Highly recommended.

Quick callback and same-day appointment arranged

Got in touch with the surgery this morning regarding an urgent matter. A clinician called back within 10 minutes and promptly arranged an appointment for me that same day. I attended and was seen by a healthcare professional who carried out an examination, took imaging and photos which were sent on to the hospital. I am extremely thankful for this excellent level of care and support. The service was everything I could have hoped for. Much appreciated.

Staff seemed confused about basic procedures

The service provided fell significantly short of expectations in terms of professionalism and competence.

Long-term care with helpful and accommodating staff

This practice has provided me with care throughout my life. They have consistently made efforts to meet my needs and support my wellbeing. The team members are always supportive and compassionate. I appreciate all the dedication shown.

Helpful surgery that actually listens to patients

No one really enjoys going to the doctor, but this practice is genuinely helpful and the clinical staff make an effort to listen, which is appreciated.