The Marlow Medical Group

Terrible customer service that wastes your time

Absolutely dreadful service, zero human interaction available. Every inquiry requires endless form-filling with no transparency about request status. Documentation requests drag on indefinitely, met with vague, unhelpful responses and zero opportunity for meaningful communication. They hide behind bureaucratic Service Level Agreements (SLAs) that stretch 3-4 weeks, effectively silencing customer concerns. These are pure process bullies who don't care about customer experience. Steer clear of registering with them - unlike Cherry Mead, which actually understands customer service.

Terrible service and complete customer disappointment

Disregard all scheduling protocols, exhibit a pervasive indifference to patient needs, and consistently offer weak justifications whenever problems arise.

Unnecessary appointments frustrate this local patient

Why do you keep scheduling me for Marlow consultations when my physician's office is just a stone's throw away in Wycombe, merely 10 minutes from my residence?

Efficient care and quick online medical service

The digital platform operates smoothly and efficiently, with physicians who demonstrate genuine compassion and attentiveness. I was able to secure a medical consultation in less than sixty minutes after my initial request. Much appreciation

Awful service and communication from marlow property

Ever since Marlow acquired Cherrymead and Lane End, the service has been absolutely frustrating... there's no one available to help, important documents are getting lost before vacations, and nobody seems to know who's in charge... having to complete a form every single time you want to communicate with an actual person is incredibly aggravating

Frustrating medical experience with poor communication

Scheduling a consultation feels like an impossible task, and obtaining test outcomes is an even more frustrating experience.

Terrible healthcare with zero patient communication support

Zero stars. Their incompetence is staggering. Their online systems are a complete disaster that they themselves cannot comprehend. Despite repeated instructions to simply submit an online message for the physician, it's impossible to do so. The facility's management demonstrates total indifference to patient care, never even attempting to experience their own process or challenge the unhelpful attitudes of their front desk personnel.

Swift care and compassionate medical support

Contacted the medical practice at 10:20 AM. Received a prompt callback shortly after and was seen by a healthcare professional within two hours. Exceptional staff and outstanding service.

Terrible service and zero communication from practice

I submitted an online request a week and a half ago, clearly indicating my desire for an in-person consultation regarding my medical concerns, explicitly stating I did not want a telehealth appointment. Yet, I've received absolutely no response whatsoever - no scheduling, no contact, nothing at all! It seems my insistence on a face-to-face examination might be the reason for this inexcusable holdup, but the complete radio silence from the medical office is utterly unacceptable!!!

Quick and efficient medical care at marlow

Exceptional service from start to finish. Completed the digital registration around mid-afternoon and was seen by the physician just an hour and forty-five minutes later. Collected my prescribed medication from the in-house pharmacy shortly after. Marlow Medical Group truly delivers top-notch care.

Horrible customer service that made my experience miserable

Dealing with this company is an absolute nightmare, constant battles at every turn.

Lifesaving care with compassion and speed

Fantastic assistance. Immediate scheduling and Michelle, the paramedic, was incredibly comforting. Much appreciation.

Terrible clinic with zero care for patient needs

Beware and stay away! I scheduled an appointment, and they altered the date three times despite me explaining my umbilical hernia condition and severe discomfort. They show absolutely no concern for patient well-being - it seems they wouldn't care if you were critically ill. This clinic is genuinely terrible, and I'm completely serious when I say it's practically impossible to get an appointment with a general practitioner!!!!

Frustrating healthcare experience with unhelpful staff

utterly disgraceful, a medical consultant can recommend medication for you, but the doctor's office stubbornly demands you consult a "pharmacist" - and to make matters worse, the receptionists behave like gatekeepers of the NHS, displaying an incredibly offensive attitude

Exceptional doctor who truly cares about patients

Dr. Sanjiv Mata is truly a godsend. He demonstrated extraordinary dedication in supporting and comforting me, exploring every possible avenue to help. My deepest gratitude goes out to him! Despite his packed schedule, he managed to accommodate me, and throughout our interaction, he remained compassionate and understanding. I would rate him ten stars for being an exceptional human being in a medical practice where general practitioners face immense challenges.

Lifesaving advice for pet owners in distress

Keep moving and head to the veterinarian I

Exceptional care and service at marlow medical group

During my multiple visits, I've consistently been amazed by the exceptional level of service provided. The personnel are incredibly friendly and hospitable, and the medical center's amenities are top-notch. The wait times are reasonable and align with my expectations, and whenever I've been seen by a healthcare professional, they've thoroughly addressed all of my inquiries. I want to express my sincere gratitude to the entire team at The Marlow Medical Group for their dedication and outstanding efforts.

Terrible medical practice with unhelpful staff

I am utterly let down by this medical practice. Being new to the region, I feel completely abandoned and without proper medical support. The interactions seem limited to a pharmacist, who doesn't inspire much confidence, and who appeared disinterested in genuinely hearing my concerns. Coming from Surrey, I was accustomed to an exceptional NHS experience where accessing a doctor was straightforward and appointments were readily available. This current situation has left me feeling anxious and exposed, with a growing sense of medical uncertainty.

Terrible service and unprofessional medical practice

I am utterly frustrated with Marlow Medical's subpar service. After entrusting them with a medical form that they initially accepted and claimed they could process, I was shocked to receive a text a week later informing me they couldn't complete it and had left the form at reception for me to retrieve. Their failure to provide a proper phone call or comprehensive explanation perfectly illustrates why their reputation in the community is so negative. The staff at Marlow Medical's lack of communication reveals a profound disregard for patients' circumstances, effectively eroding any sense of trust and making patients feel completely insignificant. This is far from an isolated incident of poor service. A quick glance at the reviews here and those for the private GP on Crown Street reveals systemic problems with the practice's management. Fortunately, I've discovered I'm eligible for another GP practice, and I swiftly completed the registration form. I strongly recommend everyone in a similar situation to investigate alternative options.

Terrible online service wastes time and patient resources

Their recently launched digital scheduling and medication refill platform is utterly useless, to the point where you're forced to call their office just to accomplish anything, and then you're bombarded with weekly text messages asking for feedback about a service that's clearly dysfunctional. Taxpayer money has been squandered on this completely ineffective system.