Marsh Green Medical Practice

Quick help from caring receptionists

Exceptional customer service from the reception team - they're incredibly friendly and supportive. I'm truly grateful for their assistance in swiftly arranging my appointments with the nurse or general practitioner whenever necessary.

Frustrated after six days of medical runaround

Repeatedly instructed to call back later, I've been attempting to secure an appointment for nearly a week. Once an appointment is finally obtained, I'm brushed aside with no meaningful assistance. I've been forced to advocate for urgent tests and persistently follow up for results through numerous phone calls. The receptionists and doctors display a complete lack of empathy and seem utterly indifferent to my concerns.

Friendly doctors made my day

Consistently top-notch care! Extremely satisfied with the physicians at this medical facility!

Marsh green doctors saved my day

After thoroughly researching medical professionals in the Pemberton area, I've found an exceptional healthcare provider. Unlike many other practices where patients complain about poor communication and scheduling difficulties, Marsh Green Medical Practice stands out remarkably. They consistently demonstrate outstanding customer service, ensuring patients can always connect with staff and offering convenient same-day appointments. Their approach is truly impressive, and I'm thoroughly satisfied with the level of care and accessibility they provide.

Frustrating wait for basic medical care

Previously, this medical practice was reliable, but things deteriorated quickly. When I attempted to schedule an appointment, I was informed no slots were available for two weeks. Upon calling back, I again encountered a two-week waiting period. After consulting the GP alliance, they promised to forward a note to the doctors for me to be seen. Eventually, I secured an appointment on October 26th and underwent blood tests. After waiting two weeks for the results, I called and was given an appointment at an inconvenient time. Consequently, I received another appointment at the end of November to discuss my medical situation.

Quick and friendly gp appointment scheduling

I'm absolutely thrilled! I recently signed up with this medical practice after my previous doctor proved ineffective, and the appointment booking process was incredibly straightforward. I was scheduled promptly, which is a stark contrast to the frustrating experiences I've encountered with other healthcare providers. 😁

Rude staff ignored my medical concern

I encountered discriminatory treatment from the front desk staff when I disclosed my medical condition, and they continued to handle me with disrespect and insensitivity despite my explanation.

Wigan surgery's shocking adhd referral fail

Unbelievable Medical Malpractice! Terrible service that defies belief. I was promised an ADHD referral back in April by the surgery/doctor, but when I contacted my ADHD clinic, guess what? No referral has been sent! After 7 months of waiting, I'm told I'm not even on the list!! This is the most appalling surgery in Wigan! - The receptionists couldn't care less, dismissively telling me "nothing I can do, speak to the doctor on Monday!!" I am absolutely enraged!!!!!!!! I demand my appointment first thing Monday to resolve this issue definitively! "Livid" doesn't even begin to describe my anger. I sent the forms to the surgery's email on 4 Apr 2023 at 15:44, which still sits in my inbox with zero action taken - pure NEGLECT!

Terrible service during lunch rush

They barely merit even a single star rating

Compassionate care when I needed help

The medical team here demonstrates exceptional compassion and expertise. Every professional, from physicians to nursing staff, consistently provides care that exceeds typical expectations, showing genuine dedication to patient well-being.

Friendly staff made my day

The personnel here are absolutely fantastic! They consistently demonstrate exceptional customer service with their courteous and accommodating approach.

Friendly docs made my checkup fun

Every time I've been to Marsh Green Health Centre, the atmosphere has been delightful. The entire team, from reception to medical staff, consistently greets patients with warmth, kindness, and a great sense of humor that makes visits enjoyable.

Quick and caring dental visit

The staff here are incredibly welcoming and warm. Their commitment to top-notch patient care is consistently impressive. I can confidently endorse this medical practice to anyone seeking quality healthcare.

Worst clinic ever with terrible reception

Completely useless service, scheduling an appointment is virtually impossible. Dealing with the front desk is a nightmare... Zero digital conveniences, absolutely nothing. I'm desperate to leave, but they couldn't care less about my concerns.

Fixed my car in no time

Arrived promptly, service was efficient, handled everything smoothly and comprehensively in a single interaction

Friendly staff made my day

The entire experience was exceptional, with consistently warm and supportive personnel throughout every interaction.

Caring doctor who truly listens

Dr. Smith is truly exceptional - they consistently pay close attention to my concerns and ensure I receive the appropriate medical care and support I require.

Constant texts driving me crazy

I aim to minimize interactions with them, only engaging when prescription renewal is necessary. Despite repeatedly requesting cessation of their text messages, which I find intrusive and harassing, they continue to flood my inbox. Their inability to perform this straightforward task leads me to conclude they would be utterly incompetent at handling more complex matters. Their service is dismally inadequate, bordering on humiliation. P.s. Yet another identical message has landed (27th March), complete with the same redundant Google review link and a non-functional NHS link.

Friendly staff made my checkup smooth

The entire staff, starting with the welcoming receptionist and extending to Dr. Hussain, displayed exceptional warmth and compassion. 💖

Caring staff made my day better

The team here is absolutely outstanding. Their expertise and care are truly exceptional. I'm deeply grateful for their support and attention.