Patient Experience Summary

Patient feedback for this practice reflects a mixed experience with distinct patterns across service areas. Reception staff receive consistent praise for courtesy, warmth, and helpfulness, with particular recognition for their responsiveness in arranging appointments and providing reassurance during medical concerns. Medical professionals, including doctors and nursing staff, are frequently commended for compassionate care, clear communication, and thorough clinical attention. However, significant access challenges emerge as a recurring concern, with multiple patients reporting substantial difficulties securing appointments within reasonable timeframes, extended waiting periods for both consultations and test results, and delayed service delivery affecting urgent medical needs.

Communication and administrative responsiveness present contrasting experiences. While some patients report efficient booking processes and timely digital interactions, others describe frustration with unresponsive phone lines, delayed prescription processing, and administrative failures in managing referrals. Appointment availability remains the most consistently cited problem, with patients describing two-week or longer waits for initial consultations and difficulty obtaining same-day appointments even for acute concerns.

The practice demonstrates strong interpersonal care standards when patients access services, with staff generally described as welcoming and attentive. However, the gap between care quality and service accessibility creates a significant tension in overall patient experience, suggesting that operational capacity constraints may be limiting the practice's ability to deliver consistent service across all patient interactions.

Appointment

54.27 %
Average

Reception

59.32 %
Average

Cleanliness

75.00 %
Great

Care

64.18 %
Average

Respect

58.64 %
Average

Seen on time

52.73 %
Average

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ML

Michele L. Google 3 years ago

Rating

Excellent!

Friendly staff made my checkup easy

Always received top-notch care from these medical professionals, and they've consistently been supportive and accommodating throughout my experiences.

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SC

Sheila C. Google 3 years ago

Rating

Great!

Long wait for quick blood test

Just a single drawback: my mother experienced a wait of approximately 45 minutes to meet with the nurse for her blood work, despite having a scheduled appointment in advance.

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CC

Chiru C. Google 3 years ago

Rating

Excellent!

Friendly staff made my day

Highly pleasant staff, demonstrating exceptional service quality.

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GP

Graham P. Google 3 years ago

Rating

Excellent!

Painless blood draw with friendly staff

This medical practice is top-notch, with absolutely no issues to report. The front desk staff are incredibly accommodating, and the phlebotomist is so skilled that you barely notice the blood draw. Dr. Hussain provides excellent care and follows through thoroughly.

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CC

C C. Google 3 years ago

Rating

Excellent!

Quick and helpful medical care

Over a period of about three weeks, I transitioned from being an unregistered patient to a fully registered one. I was promptly assigned a general practitioner, had my blood tests conducted, and received my results. The entire process was seamless, with the staff demonstrating both friendliness and professionalism. Much appreciation.

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LA

Leon A. Google 3 years ago

Rating

Bad!

Impossible to book an appointment here

I rarely visit medical professionals, but whenever I require an appointment at this clinic, securing a slot within the same week seems utterly unattainable. I'll consider sharing another assessment about the physicians if I ever manage to actually get seen.

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SP

Soterios P. Google 3 years ago

Rating

Excellent!

Helpful app with smart reminders

Incredibly straightforward interface And the notification feature comes in handy when your memory slips

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ML

Mrs L. Google 3 years ago

Rating

Excellent!

Trusted care with dr hussain for years

I've been a patient at this medical practice for a decade, and my experiences have consistently been positive. Their digital platform makes submitting prescription requests incredibly simple, and scheduling appointments has always been straightforward. Typically, I can secure a telephone consultation initially, with the option of an in-person visit if required. Dr. Hussain is an exceptional healthcare provider who genuinely listens to my concerns and provides clear, comprehensive explanations about my medical issues. Additionally, the front desk team is consistently friendly and supportive. I sincerely hope they maintain this high standard of care!

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MS

Marie S. Google 3 years ago

Rating

Excellent!

Quick and caring doctor visit

Excellent primary care clinic, extremely supportive in addressing my medical needs.

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SR

Susan R. Google 3 years ago

Rating

Excellent!

Warm and caring medical team

The medical personnel, from physicians to nursing staff and administrative employees, are exceptionally accommodating and welcoming. One couldn't hope for superior care and treatment.

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MS

Maria S. Google 3 years ago

Rating

Excellent!

Diane saved the day at reception

Diane at the front desk was incredibly supportive today, going the extra mile to ensure my daughter received the necessary medical care. She was truly exceptional and compassionate. Her kindness made all the difference. Immense gratitude 😊

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JA

John A. Google 3 years ago

Rating

Excellent!

Helpful staff made my day

A top-notch experience featuring incredibly welcoming and personable employees.

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MW

Mark W. Google 3 years ago

Rating

Excellent!

Quick and honest service every time

Consistently reliable and direct, with a commitment to honesty that never disappoints.

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JL

Joseph L. Google 3 years ago

Rating

Average!

Friendly nurse made my day

I spotted the nurse and everything was excellent 👍

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CC

Cyril C. Google 3 years ago

Rating

Excellent!

Kind staff made my hospital visit smooth

The front desk staff are consistently outstanding, creating a warm and inviting atmosphere. The medical professionals, including nurses and doctors, are exceptional at clearly communicating each step of their procedures while maintaining a genuinely pleasant demeanor.

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ML

Marie L. Google 3 years ago

Rating

Excellent!

Helpful staff helped me solve my problem

They were attentive to my concerns, provided helpful guidance, and I'd absolutely suggest using their service to others.

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AA

Adeoti A. Google 3 years ago

Rating

Excellent!

Friendly staff made my day

Top-notch customer support that truly exceeded my expectations.

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WW

Winnie W. Google 3 years ago

Rating

Excellent!

Quick and painless flu shot today

Scheduling my flu vaccination was a breeze. The staff were incredibly helpful and conducted themselves with utmost professionalism and warmth.

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PS

Paul S. Google 3 years ago

Rating

Excellent!

Quick covid shot on saturday morning

Managed to snag a quick appointment for my coronavirus vaccine update 👍👍

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MR

Martin R. Google 3 years ago

Rating

Excellent!

Friendly team made my day

Friendly and courteous employees who provide excellent customer service

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  • Accepts all feedback, both positive and negative.

Contact Information

Patient Experience Summary

Patient feedback for this practice reflects a mixed experience with distinct patterns across service areas. Reception staff receive consistent praise for courtesy, warmth, and helpfulness, with particular recognition for their responsiveness in arranging appointments and providing reassurance during medical concerns. Medical professionals, including doctors and nursing staff, are frequently commended for compassionate care, clear communication, and thorough clinical attention. However, significant access challenges emerge as a recurring concern, with multiple patients reporting substantial difficulties securing appointments within reasonable timeframes, extended waiting periods for both consultations and test results, and delayed service delivery affecting urgent medical needs.

Communication and administrative responsiveness present contrasting experiences. While some patients report efficient booking processes and timely digital interactions, others describe frustration with unresponsive phone lines, delayed prescription processing, and administrative failures in managing referrals. Appointment availability remains the most consistently cited problem, with patients describing two-week or longer waits for initial consultations and difficulty obtaining same-day appointments even for acute concerns.

The practice demonstrates strong interpersonal care standards when patients access services, with staff generally described as welcoming and attentive. However, the gap between care quality and service accessibility creates a significant tension in overall patient experience, suggesting that operational capacity constraints may be limiting the practice's ability to deliver consistent service across all patient interactions.

Appointment

54.27 %
Average

Reception

59.32 %
Average

Cleanliness

75.00 %
Great

Care

64.18 %
Average

Respect

58.64 %
Average

Seen on time

52.73 %
Average
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