Martock Surgery

Frustrated after years of no healthcare help

I've been completely blocked from accessing a general practitioner or obtaining a medication assessment for an extended period, even though I'm long past due. ANIMA IS Enima because it's absolutely useless.

Shower repair cancelled at the last minute

Dealing with Symphony has been another frustrating experience. They canceled my shower installation just two hours prior to the scheduled time. I'm baffled how this company manages to maintain a positive reputation with such unprofessional service.

Caring staff helped me through my concerns

Attentive, courteous, and empathetic Consistently address my questions and provide assistance within the promised timeframe, considering their patient load. The level of care and guidance they offer is truly outstanding.

Worst healthcare wait ever at local clinic

If I could rate this lower than the minimum, I absolutely would. What's the deal with how painfully slow even the simplest medical care is here? I understand the National Health Service faces numerous challenges. Any other organization operating like this would have gone bankrupt long ago.

Worst healthcare experience at south petherton

If I could award fewer stars, I absolutely would. The personnel are incredibly discourteous and clearly don't even bother to read correspondence before responding. This medical practice in South Petherton displays zero empathy, with the physicians being equally indifferent. Securing an appointment or obtaining a prescription is practically impossible. These are truly terrible healthcare providers - I've managed to see a doctor only once in the past half-decade.

Toes gone blue and no help

On 23/09/2024, I attempted to schedule a doctor's appointment, explaining to the receptionist that a phone consultation would be inadequate. I called back on the same date due to my toes turning blue, but still couldn't secure an appointment. They finally responded on 26/09/2024, offering a phone call for 3/10/2024. This is completely unacceptable. The level of service is so poor that this medical practice deserves to be shut down entirely.

South Petherton Surgery Review

Getting appointments was a challenge.

Worst service ever on a saturday night

This establishment deserves absolute zero rating - it's a complete disaster. I'm utterly relieved I no longer patronize this place, and my heart goes out to those who are still compelled to endure such a terrible experience.

Nurse called back weeks later with care

Three weeks after my initial complaint, I received a compassionate call from a healthcare professional who genuinely apologized for the previous communication delay. They checked on my well-being and proactively added a potential medication recommendation to my medical record. This interaction made me feel truly valued and understood, prompting me to upgrade my original rating with additional stars. 😊 Initially, the appointment request process was incredibly frustrating. Attempting to book a hayfever consultation online at 4 am due to severe symptoms, I discovered the system was unavailable. After waiting until the next day and meticulously completing the request form, I received a response stating I must wait a week for a nurse's callback. When the designated morning arrived, I anxiously waited by the phone until 11:30 am. Stepping away briefly for a moment, I returned to find a missed call and a voicemail promising a later callback - which never materialized. The experience left me feeling utterly let down and convinced that the practice lacks genuine concern for patient care.

Buttercross staff helped me through tough time

Referred to the GP Urgent assessment service by Buttercross, I was thoroughly impressed by their exceptional care. The staff were incredibly compassionate, empathetic, and comforting - exactly the support I required during a time of illness and anxiety. My heartfelt gratitude goes out to them.

Friendly team made my checkup easy

Exceptionally courteous medical professionals and personnel throughout my visit

Unhelpful staff during covid vaccination period

Absolutely appalling customer service! Completely unhelpful and dismissive, with zero willingness to assist. When I tried to follow up about a missed call, they essentially told me not to expect a callback because the doctor was occupied with COVID vaccinations. Even after I shared critical details from an ultrasound revealing the need for surgery, the staff member remained entirely indifferent and unwilling to provide any meaningful support.

Bandage runaround at local medical centers

I was directed to Wincanton minor injuries to get my bandage changed because Martock was overloaded, but the hospital insisted Martock had to handle it. Upon arriving at Wincanton, we were informed they couldn't help since we were registered with Martock. It appeared to be a recurring problem highlighting the surgery's poor management. Consequently, I had to manage my own bandage until Martock could eventually see me a week later to replace the dressing and remove stitches, which were also delayed due to their excessive workload. When the stitches were finally removed and a new bandage applied, by the time I was meant to change it, the wound had almost completely healed. However, some non-dissolvable stitches remained in my arm and are now fully embedded. Completely ineffective medical service.

Frustrating trip to closed minor injuries unit

25.8.23 Advised to visit Chard Minor Injuries Unit, so we made the journey.... only to discover it's shuttered on Fridays, resulting in a pointless 32-mile round trip. Later today, informed about a follow-up appointment for next Tuesday, which is utterly nonsensical since that appointment has already occurred this week. Honestly, what on earth is happening with their organization???

Endless wait times and missed calls

Spending nearly three-quarters of an hour on hold every day, struggling to schedule a basic appointment after repeated instances of the clinic failing to follow up with a confirmed time, occasionally leaving us hanging for days. With my expecting partner in tow, enduring lengthy waits in the Emergency Room for medical issues that would be more appropriately addressed in a standard medical practice, rather than an Accident and Emergency setting. It's truly disheartening that no viable alternative exists.

Frustrating patient portal communication breakdown

It's baffling that I continue to receive communications about my ethnic background, yet I'm unable to establish contact with anyone through the Ask Your GP service.

Frustrating medical care in small town

It appears that only long-time residents can receive any assistance in this place; we've been seeking medical help but encountered constant frustration and dead ends, forcing us to seek alternative solutions for our healthcare needs. This clinic desperately needs to return to proper functioning and get the physicians back to their primary responsibilities!

Frustrating delay with GP mental health form

I'm struggling to obtain a mandatory mental health evaluation for my mother from her GP, as required by the Probate office. Martock surgery has been uncooperative, taking an excessive 10 days to deliver a dismissive response, despite my persistent follow-ups via email and phone. This unnecessary delay has only complicated an already protracted administrative process. The situation remains unresolved, with the probate office still awaiting the essential GP assessment. Truly unsatisfactory. While I appreciate your communication, the PA14 form clearly stipulates medical professional completion - it seems you're avoiding your responsibilities regarding my mother's healthcare documentation.

Smooth visit with caring medical team

Consistently seen without delay. The medical professionals and support staff maintain a consistently courteous, welcoming, and supportive demeanor.

Friendly receptionist saved the day

The team here truly goes above and beyond to assist patients. After transferring from another medical practice, I'm completely satisfied with my decision. They should continue their excellent approach! I recently had to make a phone call, and I must highlight how incredibly professional the receptionist is. Her level of service is remarkable. She genuinely listens, doesn't dismiss concerns, and ensures you're directed to the right place or connected with the appropriate service. Simply outstanding!