Mathukia's Surgery

Terrible medical care that could cost lives

I reluctantly feel compelled to share my deeply concerning experience with this medical practice. There are serious issues that need addressing. The reception staff epitomize the worst stereotypes of GP receptionists. It's incomprehensible how they can be so insensitive, knowing patients are already stressed about potential health problems. These staff members desperately need comprehensive mental health awareness and customer service training. The management should seriously reconsider their recruitment and professional development strategies. The doctors' approach is equally problematic. The medical team demonstrates a shocking lack of genuine care. My family has previously suffered from their dismissive attitude, with one instance involving a patient whose cancer reached stage 4 after repeatedly being told their persistent pain was merely muscular - a devastating misdiagnosis. Personally, I've experienced this inconsistent care firsthand. While one doctor (Dr. Ali) was exceptional and thoroughly engaged with my concerns, the subsequent physicians have been disappointingly unprofessional. One doctor's solution was simplistically telling me to lose weight, avoiding a proper investigation into my symptoms. Another young doctor arbitrarily declared a scheduled physical examination unnecessary, only for the same examination to be requested two months later. This surgery is fundamentally dysfunctional. Urgent systemic changes are imperative. The sole bright spot remains Dr. Ali, who demonstrated the professional commitment patients rightfully expect from healthcare providers.

Rude staff made scheduling an appointment impossible

I seldom write reviews, but I feel driven to describe my recent interaction with the front desk team at Dr. Mathukia's practice. Regrettably, the customer service was appallingly substandard. During my attempt to schedule an appointment, I was repeatedly questioned, "What is the purpose of your visit?"—not merely for documentation, but seemingly to determine whether I should consult the physician or simply visit a pharmacy. Such decisions are completely outside their professional scope. Despite lacking medical credentials, they presumed to evaluate the legitimacy of my health concerns. Their approach struck me as dismissive, patronizing, and fundamentally irresponsible. Reception staff should facilitate patient access to care, not serve as arbitrary barriers. My legitimate concerns were summarily dismissed, leaving me feeling marginalized, angry, and fundamentally unvalued. This treatment falls far below acceptable standards for patients seeking medical assistance. Individuals contact healthcare facilities because they require support, not to endure invasive questioning or arbitrary rejection by untrained personnel. This conduct reflects poorly on both the individual staff members and the entire medical practice. I sincerely hope Dr. Mathukia's clinic carefully considers this feedback and reassesses their staff training protocols. No patient should ever feel diminished when attempting to obtain necessary medical care.

Compassionate care from a truly exceptional doctor

My interaction with the medical staff and physicians has been exceptionally positive. Dr Seema stands out as an outstanding professional, possessing an innate ability to provide compassionate care. She listened attentively to my concerns and was truly committed to understanding the root cause of my symptoms. Moreover, she has demonstrated the same level of dedication towards my daughter's healthcare. She is truly a valuable member of our healthcare team and the general practice. My sincere appreciation goes to the doctor. I would also like to note that the reception staff have been making notable improvements.

Fantastic local health care with caring staff

Excellent primary care practice with outstanding patient assistance and care!

Terrible service from a disappointing local gp surgery

I've been a patient at this medical practice for far too long, and it's truly disappointing. Someone needs to intervene and shut down this general practitioner's office, preventing further wastage of taxpayer funds.

Terrible doctor with zero compassion or professionalism

Absolutely the most terrible general practitioner I've encountered, with staff that display zero professionalism.

Terrible medical care from unprofessional staff

Unprofessional and terrible medical staff, with Dr. Ali being particularly subpar

Unreliable service left me frustrated and disappointed

I've been left hanging for three days, and they still haven't bothered to call me back as promised, which is incredibly frustrating.

Terrible service that left me completely disappointed

Unprofessional and disingenuous. Discourteous and condescending. Steer clear

Rude and unhelpful reception ruins medical experience

I am extremely let down by the reception staff's conduct at Mathukia's Surgery. Every interaction with the practice has been marred by discourteous treatment, an obstructive demeanor, and a total disinterest in helping. It is absolutely unacceptable for medical receptionists to handle patients with such blatant disregard, particularly when individuals are reaching out for critical healthcare requirements, not mere convenience. The operational inefficiency is equally infuriating. I have been forced to make repeated calls to address straightforward matters, and have even been provided with misleading guidance. Multiple times, I was explicitly told a doctor would return my call, only to be met with complete silence. This profound breakdown in communication and professional responsibility generates unnecessary anxiety and creates barriers to receiving timely medical attention. A medical practice should be an environment where patients feel genuinely supported and valued, but my experience has been anything but that. If the reception team finds their responsibilities overwhelming, immediate intervention through enhanced training or a more patient-centric approach is crucial. The current service quality is fundamentally unacceptable and requires immediate rectification.

Terrible gp service that lacks basic patient care

After a quarter-century living in the UK, I can confidently say this medical practice represents the lowest point of healthcare service I've encountered. The staff are incredibly discourteous and display zero patient empathy. Their standard response for elderly individuals or seriously ill patients is a blanket dismissal: "We have no appointments, go to the emergency room or walk-in clinic." I challenged them, questioning the purpose of GP registration if their solution is always to redirect patients elsewhere. The receptionist's callous response was to tell me to file a complaint, making it clear she couldn't care less. I've endured this appalling treatment for four years, and I'm now determined to switch healthcare providers immediately. I strongly advise potential patients to thoroughly research this practice's reputation before considering registration.

Terrible doctor ignored my struggling young son

I arrived just 5 minutes past my scheduled time, and my 8-year-old son was having significant difficulties. The doctor completely avoided us and seemed to hide away. It's frustrating that when medical staff are running behind schedule by 20 minutes, it's somehow acceptable, but when a patient is slightly late, it becomes a major issue. This feels incredibly unfair and unprofessional. They appear more interested in collecting payment than providing quality care. Their service quality desperately needs improvement. Ultimately, they suggested we go to the hospital instead of addressing our concerns.

Terrible phone support ruined my entire experience

Customer service was extremely poor, particularly their phone support. The representative who answered was highly unprofessional and consistently rude in her tone of voice.

Terrible online service from my local gp

Initiated an online e-consult with my general practitioner midweek, and now a full week later, I'm still waiting for any response from their office.

Ridiculous wait time ruined my entire medical experience

Terrible experience! I arrived for my scheduled appointment at noon and was left waiting until nearly an hour later, finally being called in at 12:50!

Exceptional staff make every visit a delightful experience

Taishir, positioned at the main reception, consistently demonstrates exceptional customer service with his welcoming demeanor, attentive listening, and warm, polite smile. He truly represents a valuable member of the team. I appreciate his outstanding service. Furthermore, the nurse "Rose" was incredibly compassionate, gentle, and incredibly considerate. Her greeting and professional approach were marked by profound respect, which I found truly impressive. Dr Ali, Dr Sima, and Jamilla are also noteworthy professionals who have been consistently helpful and supportive throughout my experience. Thank you.

Terrible service from an unprofessional receptionist

The front desk staff displays a dismissive attitude, fails to pay attention, and comes across as condescending. Her communication is muffled and her English language skills are notably inadequate.

Terrible service and unprofessional medical practice nightmare

I'd give zero stars if possible. Despite being first in line, we were told no appointments were available, revealing a complete breakdown in organizational structure and professional standards. Their medical guidelines often seem arbitrary, and the reception staff display a consistently discourteous attitude. The overall demeanor of the personnel is unprofessional and disrespectful.

Compassionate doctors who saved me during pandemic

Throughout the challenging period of the pandemic, I faced serious health challenges, but my general practitioner provided unwavering support. I want to express my deep appreciation to Dr. Daniya and Dr. Seema. Dr. Daniya, in particular, stands out as an exceptional healthcare professional - compassionate, skilled, responsive, and incredibly competent. She is truly an outstanding representative of Mathukia surgery. Additionally, Mariya and Ooriya have been remarkable. My heartfelt thanks. Updated 9-9-24: Dr. Seema, I am sincerely grateful for your consultation today. Your approach was compassionate, attentive, and comprehensive. Thank you for your invaluable assistance x Nazia saleem

Terrible service and complete communication breakdown

This establishment is absolutely terrible! I'd rate them zero stars if possible. The staff seems completely clueless. There's zero communication after medical tests, and they never return calls on schedule. I'm definitely taking my business elsewhere!