Mathukia's Surgery

Compassionate care from my favorite medical team

Grateful appreciation goes out to all the dedicated medical professionals who consistently provide me with exceptional care. Special thanks to Dr. S Mathukia for your outstanding support and commitment.

Skilled surgeons with great care and compassion

Excellent medical procedure with compassionate physicians and skilled personnel. Previously offered weekend appointments and broader operating hours, which I appreciated and now find lacking.

Incompetent surgery destroying patient care and dignity

I'm calling for this medical practice to be shut down. Incompetence has plagued them for years. Their management is abysmal and their systems are nonsensical. The doctors are never consistent. The reception and nursing staff are consistently rude and defensive when questioned. During my mother's vaccination, a nurse treated her with complete disregard, not even making eye contact and mechanically instructing her to roll up her sleeve. My mother felt dehumanized, especially during her second visit when the nurse (who was African) didn't even acknowledge her greeting and administered the injection like she was treating livestock. The place is overrun with inexperienced junior doctors who make dismissive statements like "just trust us" when they can't diagnose an issue. As someone who supports vulnerable individuals, I'm horrified by their approach. Contacting this surgery is an exercise in enduring constant subtle hostility. They make patients feel like unwelcome nuisances. During lockdown, I was even told to take back a medical sample because their pickup had already occurred - as if they couldn't store such items! Why are patients required to disclose personal medical details to receptionists who seem to arbitrarily decide patient care? This is particularly problematic for mental health concerns. They only seem to provide in-person care when a patient is critically ill. My 70-year-old mother fell and was prescribed medication over the phone without an examination. Absolutely unacceptable. While I've changed doctors, my mother remains trapped with this terrible practice due to proximity.

Unprofessional medical practice with poor customer service

The staff appears overwhelmed and disorganized. The front desk personnel lack proper customer service skills and seem uncertain about basic practice operations, particularly regarding prescription management. They consistently make promises to follow up or provide information but fail to do so, leaving patients to initiate all communication. Prescription processing is notably sluggish, and the employees give the impression of being merely present for a paycheck, without genuine commitment or care. The overall experience is thoroughly unsatisfactory.

Terrible service and unhelpful staff at clinic

I initiated contact to schedule a consultation, and they promised to ring me back at some point during the day. Hours passed without any communication, so I attempted to follow up, only to discover they had already shuttered for the day. This isn't an isolated incident; a similar situation occurred just a month prior, which is becoming increasingly frustrating. Additionally, when I sought to book a second appointment for my child, I was informed they limit households to a single daily consultation. This policy seems absurd - what are families supposed to do when multiple members require medical attention? Ultimately, customer service is paramount, yet some staff members demonstrate not just incompetence, but a genuinely dismissive and unpleasant demeanor. If the rating system permitted, I would absolutely assign zero stars to this medical practice.

Terrible doctor with zero patient care

Terrible healthcare provider. Has consistently let me down time and again.

Terrible service ruined my entire medical experience

The reception staff are incredibly discourteous and lack basic communication skills with patients. Dr. Chawla used to be associated with a more respectful team, where the staff valued patient interactions. However, since Dr. Matukia began performing surgeries, the reception personnel have become extremely disrespectful and unpleasant.

Terrible healthcare service at mathukia's medical center

Mathukia's operates more like a military establishment than a healthcare facility! The patient service is absolutely abysmal, particularly the receptionist named Salma, who displays an appalling lack of compassion and professionalism. I'm definitively switching my general practitioner without hesitation!!

Terrible service and impossible to get help

3/10 scheduling an appointment is an absolute nightmare, and if you manage to get one, the consultation is rushed and barely lasts five minutes. Attempting to refill prescriptions via email is consistently futile. The front desk personnel are dismissive and seem to deliberately disregard patients. While I recognize the staff is stretched thin and overwhelmed, it's unacceptable to accept more patients than they can reasonably handle with adequate care and attention.

Worst healthcare experience ever terrible staff attitude

If you value your well-being and personal safety, steer clear of this medical practice at all costs. The front desk staff are consistently hostile and seem to take pleasure in verbally assaulting patients, driven by an unwarranted sense of superiority.

Venkat saved the day with exceptional care

Venkat at the front desk was exceptionally helpful and compassionate. Last week, my daughter was seriously ill. When I initially called in the morning to book an appointment, the receptionist said someone would contact me back. However, no call came until 2 pm. I then hurried to the medical center. Venkat was working the reception at that moment. He assured me someone would call, but upon my urgent request, he promptly arranged an immediate doctor's appointment. His flexibility was truly commendable, understanding that some situations require bending standard procedures. He was willing to find an available slot and accommodate my needs instead of rigidly adhering to the original schedule. I successfully saw the doctor and obtained the necessary medication. My heartfelt thanks to Venkat. May he be blessed. I hope he continues his outstanding service. Haniya Azams mum

Friendly service with a helpful team attitude

The employees are friendly and typically go above and beyond to assist customers.

Terrible service with unhelpful and unprofessional staff

INCREDIBLY DISCOURTEOUS EMPLOYEES. Completely clueless about proper patient communication. The consistent recommendation I received was to switch primary care physicians, which I swiftly acted upon. I'd like to sarcastically express my gratitude to the staff for their "helpful" guidance.

Exceptional reception service at local medical practice

I've been coming to this medical practice for years, and I want to express my appreciation for the reception staff member I've recently encountered. He exemplifies exceptional customer service with his remarkable efficiency and politeness. His professional demeanor and helpful attitude truly stand out, making him a valuable member of the team. I believe his name is Vinket. Continue providing such outstanding service. Thank you.

Quick and painless flu shot experience

Smooth appointment. Received my influenza vaccination with no complications or issues.

Frustrating and inconvenient scheduling experience

Scheduling requires a telephone call exclusively during the morning hours of 9 to 10 AM. No in-person consultation is available.

Terrible service led to unnecessary hospital stay

My encounter was extremely unsatisfactory. I was suffering from a high fever and attempted to schedule a doctor's appointment, but they redirected me to a pharmacy instead. My health deteriorated, forcing me to seek emergency care. My specialist nurses were shocked at how my GP handled my situation. I was hospitalized, and upon recovery, the doctors discharged me with a stern warning to my GP about not referring me to a pharmacy in similar circumstances.

Terrible customer service destroyed my pharmacy experience

Shockingly disrespectful and incompetent front desk personnel. They abruptly terminated the call after erroneously routing my father's medication to an incorrect pharmacy location.

Terrible service from unhelpful surgery staff

Mathukia surgery app performed adequately. The general practitioners were excellent. Reception employees were unfriendly. And the surgery manager was completely unsatisfactory. I had been a long-standing patient at this Surgery. One day, after installing the NHS app, I was unexpectedly deregistered without warning. When I approached the reception staff about this problem, they suggested the Surgery Manager could assist me. However, after a week of waiting, manager Shannon proved entirely unhelpful and refused to communicate directly. She directed staff to inform me that I was no longer registered, effectively washing her hands of the situation. This entire ordeal was extremely frustrating and deeply disappointing.

Terrible healthcare experience with uncaring staff

Utterly terrible treatment by the administrative staff. Their demeanor is completely disrespectful and unprofessional. It's clear they have zero concern for patient welfare or requirements. I'll be escalating this matter to the Care Quality Commission to file a formal complaint about this unacceptable service.