Mathukia's Surgery
Bad! (84 reviews)
Bad! (84 reviews)
Patient feedback reveals a practice with significant operational and service challenges that overshadow the clinical competence of some medical professionals. Booking appointments presents a major barrier, with patients reporting difficulty securing timely slots, restrictive calling windows, and long waiting periods ranging from days to weeks. Reception staff conduct is a consistent concern across reviews, with patients describing discourteous interactions, poor communication, dismissive attitudes, and lack of respect during phone and in-person contact. Medication processing and follow-up responsiveness are problematic areas, with patients experiencing delays in prescription fulfillment and unmet promises for callback communication.
While some doctors and nursing staff receive praise for their clinical competence and compassionate care, the administrative experience significantly undermines overall satisfaction. Patients report feeling like unwelcome inconveniences rather than valued service users, with reception personnel sometimes appearing to gatekeep access to medical care rather than facilitate it. Several reviews highlight the contrast between competent clinical staff and an inefficient, disorganised administrative function that creates barriers to accessing care.
A minority of reviews acknowledge positive experiences with specific reception staff members and express appreciation for exceptional clinical care, suggesting that service quality is inconsistent. However, the predominant pattern indicates systemic issues with appointment availability, reception courtesy, communication responsiveness, and organisational efficiency that require urgent attention to improve the patient experience.
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Seen on time
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Patient feedback reveals a practice with significant operational and service challenges that overshadow the clinical competence of some medical professionals. Booking appointments presents a major barrier, with patients reporting difficulty securing timely slots, restrictive calling windows, and long waiting periods ranging from days to weeks. Reception staff conduct is a consistent concern across reviews, with patients describing discourteous interactions, poor communication, dismissive attitudes, and lack of respect during phone and in-person contact. Medication processing and follow-up responsiveness are problematic areas, with patients experiencing delays in prescription fulfillment and unmet promises for callback communication.
While some doctors and nursing staff receive praise for their clinical competence and compassionate care, the administrative experience significantly undermines overall satisfaction. Patients report feeling like unwelcome inconveniences rather than valued service users, with reception personnel sometimes appearing to gatekeep access to medical care rather than facilitate it. Several reviews highlight the contrast between competent clinical staff and an inefficient, disorganised administrative function that creates barriers to accessing care.
A minority of reviews acknowledge positive experiences with specific reception staff members and express appreciation for exceptional clinical care, suggesting that service quality is inconsistent. However, the predominant pattern indicates systemic issues with appointment availability, reception courtesy, communication responsiveness, and organisational efficiency that require urgent attention to improve the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Sunny S.
4 years ago
Bad!
Frustrating and unreliable medical practice nightmare
The medical practice is abysmal. They claim to be operational until 1pm on Saturdays, yet when you attempt to contact them, their answering machine indicates they're shut. Additionally, when you ask for your prescription to be forwarded to the pharmacy, they consistently fail to do so. This healthcare facility has dramatically deteriorated in quality.
Shaggy B.
4 years ago
Bad!
Heartless staff crushed my mental health today
As someone already struggling with anxiety and depression, the reception staff today pushed me to my absolute emotional limit. First, they disconnected my call when trying to reach Mathukia's surgery. Despite being first in the queue, a female staff member left me hanging for 10-15 excruciating minutes without responding. Eventually, a male employee coldly informed me to call back tomorrow, claiming no appointments were available today. Throughout this traumatic interaction, the staff displayed zero compassion, even as I was visibly distressed and fighting panic attacks, leaving me completely devastated and emotionally overwhelmed 😢
Florina D.
4 years ago
Bad!
Worst product ever, completely disappointed
This deserves absolutely no rating whatsoever, and if the system allowed it, I'd mark it with the lowest possible score.
Kash 5.
4 years ago
Bad!
Terrible service and zero medical care availability
This surgical practice is absolutely the most terrible experience I've encountered. I've been attempting to secure an appointment for days, but they consistently refuse to accommodate me. Their schedule is perpetually packed, and their only response is to keep pushing me off—always telling me to "call tomorrow" or "call next week." I'm not looking for a future appointment; I need medical attention immediately. My health condition could potentially deteriorate if I'm forced to wait.