Maybury Surgery

Quick and caring medical support

Getting an appointment on the same day at this GP surgery is truly excellent. The staff are incredibly knowledgeable and always ready to provide support and assistance.

Exceptional service with friendly and skilled team

Delightful employees who are exceptionally competent and expertly skilled.

Exceptional care and compassion at my local surgery

I've been a patient at this medical practice for as long as I can recall, and they consistently provide prompt, compassionate, and professional service. The receptionists are incredibly understanding, maintaining their patience even when I need to make numerous calls throughout the day. Dr. Khan has also been exceptionally welcoming and attentive to my medical needs during my visits. I wholeheartedly endorse this surgery practice, as I've developed a strong and positive relationship with their staff over time.

Great service in challenging healthcare times

I'm puzzled by the numerous critical comments. The personnel consistently demonstrate professionalism and responsiveness to all inquiries. Having been a patient at this practice for over twelve months, I'm thoroughly satisfied with the quality of care, especially considering the current challenges within the NHS. Excellent work!

Compassionate doctors who truly listen and help

Truly exceptional medical center. The staff demonstrates a sincere commitment to patient well-being and delivering top-quality healthcare. I cannot praise them enough or speak more highly of their service.

Fantastic healthcare and caring medical team

I'm truly delighted with this medical practice. I'm perplexed by the critical feedback about this surgery because in my experience, the front desk team, physicians, and nursing staff have consistently been compassionate, helpful, and provided top-notch care. Scheduling appointments can be slightly challenging as you need to call quite early in the day, but that's fairly typical across most healthcare providers. Whenever I leave a message requesting a callback, the reception team is always prompt and reliable in getting back to me.

Frustrating medical practice with poor service

I visited the clinic seeking a prescription but was denied without an appointment. Despite being physically present, reception refused to schedule me unless I used their online system. They showed no empathy or understanding, even though they already had my details. I cannot comprehend how a medical facility can refuse to make an appointment in person. I also attempted to book an appointment by phone, but was again rejected. What about elderly patients without internet access? What if I urgently needed medical attention today? I explained I simply needed a routine prescription, as recommended by the hospital after my previous treatment. Additionally, I'm still waiting on test results from months ago. In the past, they've also forced me to travel far to collect prescriptions, despite having a nearby pharmacy, simply due to rigid policies. Shouldn't a GP consider patient convenience and preferred pharmacy location? Regarding previous complaints, I've received no responses and don't expect one now, but hope these recurring issues will be addressed. Repeatedly, my family has been inconvenienced by appointment mix-ups, requiring us to take time off work or school unnecessarily. Today, my partner waited hours due to another scheduling error. Booking urgent appointments is extremely difficult, and phone communication is challenging. While Dr. Khan is an excellent, attentive physician (5/5), the overall system has significantly deteriorated in the past six months. Despite friendly reception staff who seem inadequately trained, communication with hospitals remains poor, leading to referral and waiting time mistakes. One year ago, I would have rated this practice 4-5 stars. Now, I'm seriously considering changing healthcare providers due to ongoing disappointments.

Frustrating healthcare system fails patients completely

Telehealth physiotherapy? 😔 Medical certificates delayed, endless phone queues, absolute frustration with the clinic's inefficiency 😔 When will this "COVID" disruption end? We urgently require physician support. Unlike privileged conservatives, I lack private healthcare options.

Exceptional care and compassion when it matters most

I am thoroughly amazed by this medical practice. We successfully navigated getting my girlfriend registered, examined, and referred within a mere 48-hour window for a concerning lump. We cannot express enough gratitude to the team for their incredibly swift service. While everything fortunately turned out well, we would have been profoundly appreciative of their prompt care had the outcome been different. GP receptionists often receive criticism from the public, but in our experience, every interaction with the Maybury surgery staff has been warm and delightful. The clinicians demonstrated remarkable competence and, from our perspective, made all the right choices throughout our experience. To summarize, this is an exceptional facility with an outstanding team that truly represents the best of the NHS.

Exceptional healthcare with caring and friendly staff

Extremely pleased with my general practitioner. Consistently receive excellent care and they go above and beyond. Managed to secure timely appointments for my children, and the reception staff are incredibly warm and supportive, especially Mrs. Sahar. Grateful for their cooperative and accommodating approach. Truly delighted and completely satisfied.

Unhelpful receptionist made my pregnancy stress worse

Regarding yesterday's inquiry about obtaining a metformin prescription, the doctor requested a hospital letter. I promptly contacted the hospital, and they emailed the document immediately. However, due to issues with the GP website, I called the reception to expedite my prescription, as I only have 3 days of medication left and cannot discontinue it without risking my child's health. Unfortunately, the receptionist was unhelpful and dismissive. She rudely stated that no one is constantly monitoring emails and suggested I call back on Friday, which is unacceptable given my situation. It is unacceptable to treat patients with such disrespect, especially when they have legitimate medical concerns. At 35 weeks pregnant, the last thing a woman needs is additional stress – she should be resting and focusing on her health, not battling uncooperative administrative staff.

Dangerous pharmacist puts lives at serious risk

Utterly USELESS pharmacist who consistently botches my wife's medication orders. Their competence level suggests they either learned from a notorious medical criminal or are actively trying to emulate one!

Amazing medical care with quick and compassionate service

Had an exceptional visit to the surgical facility today. The physician was compassionate and friendly. Wait times were minimal, and service was swift and efficient. I wholeheartedly endorse this medical practice 👌 The digital consultation platform is absolutely outstanding and incredibly convenient. Patients receive a callback within mere minutes of submitting their online inquiry. From Dr. Khan to the front desk personnel, every staff member is remarkably caring and supportive.

Amazing healthcare with exceptional patient care

Top-tier medical care with exceptional service. The team is incredibly responsive and consistently goes above and beyond to assist patients. Absolutely worth recommending. Dr. Sahar Zahir greets everyone with a radiant, welcoming smile and consistently takes special care to ensure patients feel completely at ease and comfortable.

Terrible service and confusing booking process

Terrible experience. Their website is completely confusing when it comes to scheduling appointments, and to make matters worse, their phone staff is clueless about guiding customers through the online booking process. Without a doubt, this is the most incompetent business in the area. STAY AWAY

Terrible service and uncaring medical staff

The front desk staff lack proper training and display a complete absence of empathy when interacting with patients. The general practitioner exhibits an aloof and condescending demeanor, coming across as incredibly arrogant and detached. As a result, I am actively seeking to transfer to a different medical practice. It's truly disappointing!!!! Steer clear at all costs.

Terrible service and uncaring doctors at this surgery

This so-called medical practice is an absolute farce! They persistently refuse phone consultations, insisting on online messaging instead. Dr. Khan seems completely disinterested in prescribing medication for children, merely suggesting parents purchase treatments themselves - this is no way to handle pediatric care! The receptionist has actively discouraged me from calling or visiting. I'm baffled about how their funding is being utilized! The sole redeeming feature is the midwife. My six-week check was a mere five-minute rushed encounter, during which the GP overlooked the necessity of repeat blood tests, and she's the only physician in the entire practice! Surprisingly, I'm content with Sheerwater healthcare centre!

Exceptional healthcare with caring and responsive staff

After relocating to this neighborhood from Surbiton, I signed up with Maybury Surgery, and I must say they are absolutely wonderful. I've sought their assistance on a few occasions, and each time has been a positive experience. Angela, the receptionist, is incredibly courteous and supportive. The physician was thoroughly engaged and provided excellent care. They consistently respond to my inquiries and online messages, typically within the same day. This is precisely the level of care and attention we should all expect from a medical practice. My sincere gratitude goes out to the entire Maybury Surgery team.

Diana saves the day at this medical practice

Diana, the nurse, is absolutely exceptional, and I strongly advise scheduling only with her. The doctor's availability is consistently unreliable, and even when present, offers minimal meaningful assistance. I've departed multiple appointments feeling frustrated because my core medical concern was never adequately explored, with the physician merely prescribing pain medication and sleeping pills that have proven ineffective. The front desk staff, at least, is tolerable.

Friendly doctor with excellent patient care

Dr. Khan provides exceptional assistance and goes above and beyond to support patients.