Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception staff who demonstrate courtesy and responsiveness, alongside compassionate clinical care and efficient appointment access for some. However, significant concerns emerge around appointment booking systems that create confusion, with patients struggling to navigate online platforms and phone booking processes. Reception staff consistency varies considerably, with some patients experiencing dismissive or unhelpful attitudes, particularly regarding referral processing and prescription requests. Communication gaps appear throughout the feedback, including delayed referrals, unclear guidance on booking procedures, and inconsistent phone consultation policies. Several patients describe frustration with waiting times, limited appointment availability for routine concerns, and difficulty reaching the practice by phone.
Wait times and service efficiency are generally praised when appointments are secured, with patients noting swift and professional care. However, access barriers persist, with some patients reporting refusal to book appointments without using online systems, creating particular challenges for those without internet access. The practice appears to function primarily as an urgent care facility, which some patients find incompatible with ongoing primary care needs. While continuity of care and individual clinician responsiveness are highlighted positively by several patients, systemic administrative issues around booking, referral management, and reception training appear to undermine confidence in the overall service for a notable proportion of users.
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception staff who demonstrate courtesy and responsiveness, alongside compassionate clinical care and efficient appointment access for some. However, significant concerns emerge around appointment booking systems that create confusion, with patients struggling to navigate online platforms and phone booking processes. Reception staff consistency varies considerably, with some patients experiencing dismissive or unhelpful attitudes, particularly regarding referral processing and prescription requests. Communication gaps appear throughout the feedback, including delayed referrals, unclear guidance on booking procedures, and inconsistent phone consultation policies. Several patients describe frustration with waiting times, limited appointment availability for routine concerns, and difficulty reaching the practice by phone.
Wait times and service efficiency are generally praised when appointments are secured, with patients noting swift and professional care. However, access barriers persist, with some patients reporting refusal to book appointments without using online systems, creating particular challenges for those without internet access. The practice appears to function primarily as an urgent care facility, which some patients find incompatible with ongoing primary care needs. While continuity of care and individual clinician responsiveness are highlighted positively by several patients, systemic administrative issues around booking, referral management, and reception training appear to undermine confidence in the overall service for a notable proportion of users.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Rono F.
5 years ago
Excellent!
Compassionate care with amazing surgical team
The physician demonstrates exceptional compassion and genuinely pays attention to our concerns. We enthusiastically endorse the surgical procedure and the medical team's professionalism.
Mo R.
5 years ago
Excellent!
Exceptional care from a top-notch medical team
Top-notch Physician! Welcoming team! Exceptional care! ABSOLUTELY RECOMMEND 👍👍
Creative !.
6 years ago
Excellent!
Amazing product that exceeded my expectations
An absolute must-buy! You won't regret this purchase.
Faheem A.
6 years ago
Bad!
Terrible doctor who only cares about money
Dr. A Hayat is absolutely terrible - he's completely useless as a physician. Instead of providing actual medical treatment, he constantly refers patients for unnecessary x-rays and blood tests, seemingly only to generate billing for the NHS. Since Dr. Shaun's departure, this medical practice has become a complete disaster.
Y Q.
6 years ago
Bad!
Terrible walk-in clinic with unhelpful and limited service
This medical facility seems primarily geared towards urgent care, with a walk-in approach that appears somewhat limited. Attempting to use it as a primary care clinic feels futile. When trying to schedule an appointment, their response is typically a vague "call back next week." I had a 6 PM slot, but the healthcare provider seemed focused solely on emergency treatments, stating they could only address one medical concern and suggesting I book separate appointments for additional issues.
Rosalind I.
6 years ago
Excellent!
Excellent doctor turned disappointing medical experience
I've been a patient at this practice for a decade and previously enjoyed excellent, professional service. However, the quality has significantly declined in the past year. A senior receptionist consistently displays unhelpful attitudes, like dismissively stating I'm last in the walk-in queue. When I called about a flu shot, I was initially told the nurse was on holiday. Calling back the next day, another receptionist said to come immediately with no appointment, as the nurse was available. During my consultant referral, the same senior receptionist claimed she processed my referral, but it actually took six months after I persistently followed up. I contacted Orthopaedics directly, who confirmed they hadn't received my referral, yet this receptionist repeatedly argued she had submitted it. Only through another receptionist's intervention was the referral finally processed; otherwise, I would have faced another six-month delay. I feel disrespected and deliberately marginalized, sensing a clear bias against me.
Bilal I.
7 years ago
Excellent!
Skilled surgeons made my medical journey smooth
Top-notch surgical procedure performed by a skilled and courteous medical team. I wholeheartedly endorse this experience.
Yakthungba (.
7 years ago
Excellent!
Great service with a warm welcome
Pleasant employees and a positive overall interaction! :-)
Eugeniu34 E.
7 years ago
Bad!
Unexpected medical journey leads to resolution
I encountered issues with an ear wax blockage and was referred to a specialized medical facility.
Dr A.
7 years ago
Great!
Smooth sailing with minor communication hiccup
Despite encountering a single communication hiccup, my overall experience has been quite satisfactory.
Amy T.
8 years ago
Excellent!
Great first medical experience in new town
My initial experience was outstanding from the moment I entered, with an incredibly supportive front desk staff during registration. I secured a walk-in appointment on a Thursday morning, and the patient intake process was handled by another courteous and efficient professional. The receptionist arrived subsequently and clearly maintained excellent rapport with those in the waiting area. The physician who examined me was genuinely engaged, compassionate, and comprehensive in their approach. Having recently relocated to this region, I'm delighted to have discovered what appears to be an exceptional medical practice. Kudos to the entire team!
James P.
10 years ago
Bad!
Unprofessional doctor with terrible bedside manner
Dr. Parveen displays an off-putting demeanor characterized by passive-aggressive behavior and an arrogant attitude. I strongly advise against seeking her medical services.