Mayfield Medical Centre

Appalling

On three separate occasions I was denied a doctors appointment by the hostile receptionists. First time, I had to ring 111 who sent an ambulance fearing I was about to have a heart attack. Second, a receptionist told me after supplying a urine sample there was nothing wrong with me when it was an initial test for cancer. Third, again cancer, had to go to a chemist’s who wrote to them stating I needed to been seen by a doctor, only for them to offer me an appointment with a nurse who was completely clueless. On complaining to the ICB, the practice manager lied through her teeth. Even claimed one of the people involved didn’t work there any more! Disgraceful behaviour.

Unacceptable wait time for medical appointment service

I initiated an appointment request on August 26th, with the understanding that I would be notified when additional time slots became available. After waiting, I was eventually contacted on September 11th and presented with an appointment option. This delay is completely unsatisfactory, as no patient should have to wait more than two weeks for an appointment slot. The level of service from this medical practice is thoroughly disappointing and falls far below acceptable standards.

Friendly pharmacy staff saves the day

I truly appreciate the pharmacy team's assistance and support in helping me secure my medication. Their kindness and professionalism made the process smooth and straightforward. Many thanks to them.

Compassionate doctor who truly listens and cares

During my consultation today, Dr. Reed was incredibly supportive and calming. He dedicated time to hearing my concerns and thoroughly explained everything. His approach left me feeling much more at ease and confident. I sincerely hope he will be a permanent member of this medical practice.

Nicky saved my day at medical centre

Nicky at Mayfield Medical Centre provided exceptional assistance this morning during a particularly challenging time. I was feeling overwhelmed and emotional after experiencing frustration with the practice and pharmacy's bureaucracy. Nicky was incredibly supportive and went above and beyond to help me. She carefully listened to my concerns, took down my information, and promptly arranged for a GP to contact me. Thanks to her compassionate and efficient approach, I received a callback from a doctor within just half an hour. I am truly grateful for her outstanding service. Thank you. Jo

Terrible healthcare experience with unhelpful medical staff

I'm truly relieved I'm not personally navigating this medical facility, especially while helping a friend through their experience. They seem completely oblivious to patients' psychological and medical requirements. Their computer system acts as an inflexible barrier, and the staff appears incapable of adhering to established protocols. The only potential improvement is in their approach to customer care and client understanding - it's genuinely heartbreaking 😭

Friendly staff make cherrybrook medical centre shine

Exceptional customer support at the Cherrybrook medical facility. Jodie and Vickie delivered outstanding assistance during my visit today. The medical staff appeared to be handling a high volume of phone inquiries following the holiday weekend. I wholeheartedly endorse this healthcare practice.

Frustrating phone number but helpful support team

Phone number doesn't connect when dialing. Excellent customer support

Smooth and speedy flu shot experience

Received my seasonal influenza vaccination at this location on Saturday morning. The clinic was remarkably streamlined and well-organized, requiring advance appointment scheduling. The staff managing the specialized immunization center were both welcoming and highly professional.

Exceptional care at cherrybrook veterinary surgery

My interactions with Cherrybrook surgery have been nothing short of excellent. The entire team demonstrates remarkable compassion and professionalism. I'm truly grateful for their dedicated service and commitment, THANK YOU.

Terrible healthcare scheduling hurts patient recovery

Getting an appointment here is a nightmare. Physicians contact patients at random, with zero advance warning, leaving people in impossible situations - whether they're driving, working, or resting. This approach is especially cruel for patients battling serious health conditions, who are already waiting anxiously for medical attention. They urgently need care but risk missing crucial calls while trying to recuperate, then face another week-long wait for a new appointment slot. Now that COVID restrictions have lifted and technology has advanced, there's no excuse for this archaic communication method. Providing even a basic one-hour window for contact isn't complicated. This unpredictable approach is fundamentally unfair and, based on my interactions with others, generates significant stress - which is counterproductive to healing and managing any medical condition. Patients deserve better, more considerate communication that respects their time and well-being.

Great service at cherrybrook medical centre

We just registered at the Cherrybrook facility and were immediately impressed by the warm, accommodating nature of the front desk team. Their welcoming approach made us feel comfortable from the moment we arrived. We're genuinely satisfied with our choice of medical centre and feel confident that this practice will provide excellent care for our health requirements going forward.

Helpful tool for quick and effective learning

Productive session.

Devastating healthcare failure for cancer patient

Utterly disgraceful. With my Mother battling cancer, securing a simple blood test appointment recommended by her chemotherapy unit has become an exhausting ordeal. I'm thoroughly outraged and fully intend to file a formal complaint, contact my local MP Anthony Magnall, and potentially involve the media. Even the general practitioners at the clinic are visibly shocked, and this practice has a reputation for substandard care at Torquay hospital. My partner and I are definitively departing this medical practice due to our complete frustration and disappointment with their abysmal level of service.

Terrible service that endangers vulnerable customers

Appalling service following the Mayfield merger is utterly unacceptable. It's impossible to reach anyone, and the situation is truly dire. I'm deeply concerned for vulnerable and elderly individuals who may have suffered due to this incompetent service, which appears to have no intention of making improvements. Normally, I wouldn't bother writing a review, but this feels like my only recourse, though I'm skeptical it will even be acknowledged.

Confusing and inefficient prescription ordering system

This system is incredibly inefficient, making me doubt if anyone competent is overseeing it I submitted a prescription request via the NHS app, only to receive an email from the practice suggesting Patient Access as the preferred ordering method. It's completely absurd - nothing functions properly, and I'm convinced they never even verify if their processes actually work.

Frustrating registration process at mayfield medical practice

We're attempting to sign up with a local medical practice since we recently moved to the area. Mayfield is the nearest clinic, and while the doctors boast a "Good" CQC rating, the quality of their medical team is overshadowed by their abysmal communication. The administrative staff are completely unresponsive, failing to answer phone calls or acknowledge emails. We're still waiting on a response to an email sent five days ago. It seems we'll need to find another practice that actually values patient communication and is willing to engage with potential new patients.

Terrible service and broken promises at medical centre

Absolutely dreadful experience. Wasted over three-quarters of an hour waiting on hold just to schedule a pediatric medical consultation. The receptionist then claimed someone would return my call - which is infuriating, as an unqualified staff member gets to decide if I'm worthy of a callback. Predictably, despite their explicit assurances of contact today, no one bothered to phone me back. The practice's quality has dramatically deteriorated since their merger with Mayfield Medical Centre.

Frustrating healthcare communication nightmare

Appalling communication delays plague this healthcare provider, with critical messages lingering unaddressed for weeks before any physician attention. Patients can anticipate agonizing wait times ranging from 20 minutes to a full hour just to connect with a front desk staff member. Despite repeated claims over two years about upcoming phone system improvements, absolutely no changes have materialized. It's no surprise that numerous individuals have consequently experienced missed or incorrect medical diagnoses due to such systematic inefficiencies.

Exceptional care at mayfield medical practice

I was thoroughly impressed with my medical visit yesterday. Every staff member I interacted with demonstrated warmth, accessibility, and competence. The physicians were especially kind and attentive to my young son, and they personally took the initiative to schedule a follow-up appointment. Even considering the well-known challenges facing general practitioners, I believe the team at Mayfield is delivering exceptional care.