Mayfield Medical Centre
Poor! (23 reviews)
Poor! (23 reviews)
Feedback reveals a mixed picture of service quality across the practice. Positive experiences centre on clinical staff professionalism and compassion, with patients consistently praising doctor interactions and the welcoming nature of reception teams at certain locations. However, significant operational challenges dominate the feedback. Prolonged waiting times to reach the practice by phone emerge as a persistent concern, with patients reporting extended hold periods and difficulty connecting with administrative staff. Communication delays are widespread, including slow responses to emails and unannounced contact attempts that leave patients unable to prepare for calls.
Appointment access presents another major issue, with patients facing extended waits between requesting appointments and receiving availability, alongside inconsistent scheduling practices that fail to provide advance notice. Reception gatekeeping is cited as problematic, with some patients reporting difficulty securing doctor appointments and feeling their concerns are not taken seriously. These administrative and access difficulties appear to have intensified following recent service changes, creating frustration that contrasts sharply with the positive feedback about clinical care quality and individual staff helpfulness when contact is eventually established.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
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Feedback reveals a mixed picture of service quality across the practice. Positive experiences centre on clinical staff professionalism and compassion, with patients consistently praising doctor interactions and the welcoming nature of reception teams at certain locations. However, significant operational challenges dominate the feedback. Prolonged waiting times to reach the practice by phone emerge as a persistent concern, with patients reporting extended hold periods and difficulty connecting with administrative staff. Communication delays are widespread, including slow responses to emails and unannounced contact attempts that leave patients unable to prepare for calls.
Appointment access presents another major issue, with patients facing extended waits between requesting appointments and receiving availability, alongside inconsistent scheduling practices that fail to provide advance notice. Reception gatekeeping is cited as problematic, with some patients reporting difficulty securing doctor appointments and feeling their concerns are not taken seriously. These administrative and access difficulties appear to have intensified following recent service changes, creating frustration that contrasts sharply with the positive feedback about clinical care quality and individual staff helpfulness when contact is eventually established.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Jill S.
8 years ago
Bad!
Unethical breach of confidentiality and trust
Disclosed confidential health details to an external entity without obtaining my permission or informing me beforehand. The minimum rating of one star is actually far more generous than their actions warrant.
Annie J.
8 years ago
Excellent!
Friendly doctor makes medical visit surprisingly comfortable
I recently attended this medical practice for the first time and was greeted by an incredibly supportive physician. The environment felt serene and welcoming. Overall, my encounter was thoroughly enjoyable and comfortable.
Robert D.
8 years ago
Bad!
Worst customer service ever terrible phone system
The phone support is absolutely terrible. I've been stuck in the queue at the top spot for more than sixty minutes, with absolutely no one answering the call. This isn't an isolated incident—it happens consistently. Their service level is bordering on complete professional negligence.