Mayfield Medical Centre
Average! (66 reviews)
Average! (66 reviews)
Patient feedback reveals a mixed experience with this practice, characterised by significant challenges in appointment access and communication alongside positive clinical care. Securing appointments remains consistently difficult, with patients reporting lengthy waiting times, unreliable telephone contact, and limited availability of in-person slots. The booking system presents particular challenges for working patients, as telephone lines become available during commute times when slots have typically been allocated. Communication issues extend to administrative processes, including delayed referrals, unclear website information about closures, and difficulties reaching staff by phone.
In contrast, clinical care receives considerable praise, with patients highlighting professional, compassionate, and knowledgeable practitioners who listen to concerns and provide responsive service. Reception experiences are polarised: some patients report helpful, courteous staff who go the extra mile, whilst others describe poor courtesy, lack of discretion, and dismissive interactions. Several patients have left the practice due to cumulative frustration with access and communication, despite appreciating clinical quality.
The practice demonstrates particular strengths in clinical knowledge and patient care during consultations, with patients valuing prompt referrals and attentive support. However, systemic issues around appointment availability, telephone accessibility, and administrative efficiency require attention to improve the overall patient experience and reduce barriers to accessing care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reveals a mixed experience with this practice, characterised by significant challenges in appointment access and communication alongside positive clinical care. Securing appointments remains consistently difficult, with patients reporting lengthy waiting times, unreliable telephone contact, and limited availability of in-person slots. The booking system presents particular challenges for working patients, as telephone lines become available during commute times when slots have typically been allocated. Communication issues extend to administrative processes, including delayed referrals, unclear website information about closures, and difficulties reaching staff by phone.
In contrast, clinical care receives considerable praise, with patients highlighting professional, compassionate, and knowledgeable practitioners who listen to concerns and provide responsive service. Reception experiences are polarised: some patients report helpful, courteous staff who go the extra mile, whilst others describe poor courtesy, lack of discretion, and dismissive interactions. Several patients have left the practice due to cumulative frustration with access and communication, despite appreciating clinical quality.
The practice demonstrates particular strengths in clinical knowledge and patient care during consultations, with patients valuing prompt referrals and attentive support. However, systemic issues around appointment availability, telephone accessibility, and administrative efficiency require attention to improve the overall patient experience and reduce barriers to accessing care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Bernadette K.
9 years ago
Bad!
Website opening times weren't updated for early closure
New Year's Eve. I went to collect a prescription and found the practice closed at midday. I had attempted to call beforehand but was unable to reach anyone, so I checked the website for opening hours to confirm. It would have been beneficial if there had been any indication on the website that an early closure was planned for that day. Now that it's Thursday, I'm facing a four-day wait before I can collect my prescription. This situation could have been avoided with clearer communication about schedule changes.
Waspy P.
10 years ago
Average!
Appointment system needs better working hours access
I have been a patient at this practice for a considerable time and have generally been satisfied with the care provided. There is, however, room for improvement regarding the accessibility of the appointment booking system for working patients. The telephone lines become available at a time that coincides with many people's commute to work, and by the time callers are able to connect, appointment slots have typically already been allocated.
Lisa T.
10 years ago
Bad!
Difficult to book appointments, rude reception staff
It is consistently challenging to secure an appointment at this practice. The manner in which staff interact with patients leaves much to be desired.
Dennis M.
10 years ago
Excellent!
Helpful staff who always go the extra mile
The team members are consistently helpful and friendly, and I receive excellent service during each visit. The staff always go the extra mile to assist.
Laura B.
10 years ago
Poor!
Impossible to book appointments or reach reception
It is extremely difficult to obtain an appointment when needed, and there are significant challenges in reaching reception staff to arrange a callback from a clinician.
Rachel B.
10 years ago
Bad!
Hard to book an appointment here
It can be quite challenging to secure an appointment at this practice.