Patient Experience Summary

Patients consistently report positive experiences with appointment booking and access, particularly highlighting the online triage system and digital consultation platform for their convenience and efficiency. Communication is described as responsive and prompt, with same-day responses common for urgent matters and same-day appointments frequently available. The reception experience receives strong feedback, with staff noted for warmth, courtesy, and welcoming demeanor throughout patient interactions.

Care quality and professional expertise are central themes, with patients expressing confidence in the medical team's competence and compassionate approach. Continuity of care is valued, with many long-term patients noting consistent quality despite staff transitions over the years. Patients appreciate the thorough approach to health monitoring, including routine examinations and comprehensive screenings that provide reassurance.

Minor concerns include occasional scheduling delays during busy periods, limited on-site parking availability, and occasional communication volume concerns regarding mobile message frequency. Some patients note staff rotation as a consideration, though care standards remain uncompromised. Front desk handling of specific inquiries could be enhanced in isolated instances. Overall, the practice demonstrates strong operational performance with responsive communication, accessible appointment availability, and a care experience characterised by professional expertise and genuine compassion.

Appointment

92.45 %
Excellent

Reception

93.18 %
Excellent

Cleanliness

85.00 %
Excellent

Care

95.27 %
Excellent

Respect

95.64 %
Excellent

Seen on time

91.82 %
Excellent

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RM

Robert M. Google 9 months ago

Rating

Excellent!

Friendly staff made my surgery experience amazing

Exceptional personnel and customer care - I wholeheartedly endorse this medical practice to all individuals seeking top-notch treatment.

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LK

Lee K. Google 9 months ago

Rating

Excellent!

Compassionate doctors who make medical visits enjoyable

The medical professionals here are exceptional, taking genuine interest in patient care. Unlike typical doctor visits that make me anxious, this practice feels welcoming and personable. The staff creates an atmosphere that feels more like connecting with friends than a clinical appointment. Kudos to Mayfield surgery for their outstanding approach to healthcare.

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SW

Susan W. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

I visited Dr. Emma Bradbury and found her to be an absolute delight. Her warm demeanor, genuine compassion, and supportive approach were refreshing. Unlike some previous medical professionals who made me feel small, she treated me with respect and kindness. Without a doubt, she deserves a perfect rating of 5 stars.

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MW

Mandy W. Google 9 months ago

Rating

Excellent!

Mayfield surgery now a top-notch healthcare experience

I've been receiving care at Mayfield for years and witnessed numerous transformations, with varying degrees of success. I'm pleased to report that the latest developments have significantly enhanced the entire medical practice. The staff are welcoming and professional, consultations run punctually, and their new text message reminder system is incredibly beneficial, particularly for patients like myself who struggle with remembering appointments. Mayfield continues to impress - maintain this excellent standard!

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CB

Carol B. Google 9 months ago

Rating

Excellent!

Compassionate care at mayfield surgery

Dr. Bradbury was exceptional during my appointment today. She's a compassionate professional who genuinely takes the time to hear and address all of my concerns thoroughly. The entire team at Mayfield surgery is top-notch, with staff and physicians who are consistently supportive and dedicated to patient care.

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JR

Jeanette R. Google 9 months ago

Rating

Excellent!

Excellent healthcare with compassionate and efficient service

Over the past two years, following the implementation of the new appointments system, I've noticed a substantial enhancement in the overall service quality. The triage process has been incredibly beneficial, allowing for more efficient communication and markedly reducing waiting times. The staff, both in clinical and administrative roles, consistently demonstrate professionalism and a caring attitude. I'm especially appreciative of the attentive approach to monitoring my elderly mother's health, who recently celebrated her 99th birthday. My sincere gratitude for the excellent care provided.

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GL

Gillian L. Google 9 months ago

Rating

Excellent!

Exceptional healthcare with compassionate and attentive staff

Truly top-notch medical care from start to finish. Every single staff member, from physicians to nurse practitioners and front desk personnel, genuinely prioritizes patient well-being. Their triage process is incredibly user-friendly, even for those less tech-savvy. You can always count on rapid communication and same-day appointments if necessary. Having been a patient here for over four decades, dating back to the days of Dr. Beer, Dr. Hoey, and Dr. James Sr., I was skeptical about potential improvements. However, the new doctors who have taken over have exceeded all expectations - they are absolutely phenomenal. My heartfelt gratitude to the entire team.

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SL

Sue L. Google 9 months ago

Rating

Excellent!

Exceptional care from a compassionate nurse

Visited the clinic for a respiratory evaluation. The process was swift and smooth, with no complications. A follow-up is scheduled in a month. The nursing staff was absolutely exceptional, providing top-notch care and professionalism.

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JB

John B. Google 9 months ago

Rating

Great!

Compassionate care saved my life at mayfield practice

The medical team at Mayfield has made significant strides in their care over the past couple of years, reaching an outstanding level of service. Throughout my recent complex health challenges, which included a cancer diagnosis, I have been treated with both professional expertise and genuine compassion. The hospital interventions have been nothing short of lifesaving. My deepest gratitude.

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ER

Elaine R. Google 10 months ago

Rating

Excellent!

Great care from friendly medical professionals

Every member of the Mayfield Surgery team provides top-notch, outstanding care and support to patients.

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PH

Peter H. Google 10 months ago

Rating

Excellent!

Compassionate care at mayfield surgery rocks

I want to express my gratitude to Mayfield Surgery. The triage team has been incredibly supportive and helpful to me. Additionally, I appreciate the Doctors, Staff, and all individuals associated with this medical practice. A sincere thank you goes out to the wonderful reception staff and those who handle phone inquiries.

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SW

Sheila W. Google 10 months ago

Rating

Excellent!

Fantastic healthcare with clear communication and support

Exceptional general practice that consistently provides thorough updates on medical tests and results, ensuring patients are well-informed throughout their healthcare journey.

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JM

Jean M. Google 10 months ago

Rating

Great!

Quick and efficient medical service today

I scheduled a same-day consultation with a physician. A referral was processed, and a subsequent follow-up appointment was set for two weeks later.

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ED

Edna D. Google 10 months ago

Rating

Excellent!

Exceptional service with a smile

Extremely productive, supportive, and delightful.

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BS

Brian S. Google 10 months ago

Rating

Great!

Changing staff but still quality medical care

I maintain a fairly favorable view of this medical practice and strive to keep an optimistic perspective. Nevertheless, similar to many other healthcare facilities, there appears to be a growing trend of staff rotation, which can be somewhat disconcerting for those like myself who appreciate the consistency and familiarity of earlier times. Despite this, I want to emphasize that the standard of care remains uncompromised.

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TW

Tracy W. Google 10 months ago

Rating

Excellent!

Compassionate care at its absolute finest

The medical professionals here, from physicians to nursing staff, consistently demonstrate warmth, empathy, and genuine compassion.

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MM

Marie M. Google 10 months ago

Rating

Excellent!

Great doctors and smooth running practice

The medical practice operates smoothly, and I've had the opportunity to consult multiple physicians who all demonstrate a consistently compassionate and attentive approach to patient care.

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RB

Ray B. Google 10 months ago

Rating

Excellent!

Professional medical care with flexible consultation options

A highly competent medical facility offering convenient healthcare access through both in-person and phone appointments with physicians.

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DH

Diane H. Google 10 months ago

Rating

Excellent!

Compassionate care solves medical mystery for elderly mum

The underlying issue affecting my elderly mother has been identified, thoroughly explained, and is currently being addressed with exceptional skill and compassion. The only minor hiccup was online scheduling indicating appointments from September 3rd, but given her declining health, a prompt consultation was quickly arranged. Extremely satisfied with the entire experience.

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DB

David B. Google 10 months ago

Rating

Excellent!

Professional care that truly puts patients first

The medical team here is exceptional, consistently prioritizing my well-being. Their staff is consistently courteous and creates a comfortable environment that helps put me at ease during my visits.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01782 315654
  • Mayfield 54 Trentham Road, Longton Stoke On Trent Staffordshire ST3 4DW

Patient Experience Summary

Patients consistently report positive experiences with appointment booking and access, particularly highlighting the online triage system and digital consultation platform for their convenience and efficiency. Communication is described as responsive and prompt, with same-day responses common for urgent matters and same-day appointments frequently available. The reception experience receives strong feedback, with staff noted for warmth, courtesy, and welcoming demeanor throughout patient interactions.

Care quality and professional expertise are central themes, with patients expressing confidence in the medical team's competence and compassionate approach. Continuity of care is valued, with many long-term patients noting consistent quality despite staff transitions over the years. Patients appreciate the thorough approach to health monitoring, including routine examinations and comprehensive screenings that provide reassurance.

Minor concerns include occasional scheduling delays during busy periods, limited on-site parking availability, and occasional communication volume concerns regarding mobile message frequency. Some patients note staff rotation as a consideration, though care standards remain uncompromised. Front desk handling of specific inquiries could be enhanced in isolated instances. Overall, the practice demonstrates strong operational performance with responsive communication, accessible appointment availability, and a care experience characterised by professional expertise and genuine compassion.

Appointment

92.45 %
Excellent

Reception

93.18 %
Excellent

Cleanliness

85.00 %
Excellent

Care

95.27 %
Excellent

Respect

95.64 %
Excellent

Seen on time

91.82 %
Excellent
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