Patient Experience Summary

Patients consistently report positive experiences with appointment booking and access, particularly highlighting the online triage system and digital consultation platform for their convenience and efficiency. Communication is described as responsive and prompt, with same-day responses common for urgent matters and same-day appointments frequently available. The reception experience receives strong feedback, with staff noted for warmth, courtesy, and welcoming demeanor throughout patient interactions.

Care quality and professional expertise are central themes, with patients expressing confidence in the medical team's competence and compassionate approach. Continuity of care is valued, with many long-term patients noting consistent quality despite staff transitions over the years. Patients appreciate the thorough approach to health monitoring, including routine examinations and comprehensive screenings that provide reassurance.

Minor concerns include occasional scheduling delays during busy periods, limited on-site parking availability, and occasional communication volume concerns regarding mobile message frequency. Some patients note staff rotation as a consideration, though care standards remain uncompromised. Front desk handling of specific inquiries could be enhanced in isolated instances. Overall, the practice demonstrates strong operational performance with responsive communication, accessible appointment availability, and a care experience characterised by professional expertise and genuine compassion.

Appointment

92.45 %
Excellent

Reception

93.18 %
Excellent

Cleanliness

85.00 %
Excellent

Care

95.27 %
Excellent

Respect

95.64 %
Excellent

Seen on time

91.82 %
Excellent

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AM

Annette M. Google 10 months ago

Rating

Excellent!

Fantastic staff made my medical experience great

Incredibly supportive and delightful team members throughout the entire medical facility

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KM

Karen M. Google 10 months ago

Rating

Excellent!

Efficient healthcare that makes life less complicated

Exceptional medical practice! Their triage approach is absolutely fantastic, streamlining the entire process and making everything significantly more convenient and efficient. The online scheduling feature is equally impressive, substantially reducing stress and simplifying appointment management.

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JK

Joanne K. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly understands patient needs

Dr. Kolby demonstrated exceptional expertise and compassion, guiding me through a delicate matter with remarkable clarity and professionalism.

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CC

Carole C. Google 10 months ago

Rating

Excellent!

Great customer support every time

Incredibly supportive and welcoming assistance

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DS

Darrell S. Google 10 months ago

Rating

Excellent!

Flawless product that exceeded my expectations

Absolutely top-notch, without a single criticism to be made

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CC

Clive C. Google 10 months ago

Rating

Excellent!

Efficient and responsive medical care made easy

The medical practice has a top-notch approach to communication, allowing patients to reach out via email or text, with a staff member typically responding promptly on the same day. When medical consultation is necessary, they frequently manage to schedule an appointment within the day, ensuring quick and efficient patient care.

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JH

Josephine H. Google 10 months ago

Rating

Excellent!

Exceptional healthcare with compassionate and attentive staff

This medical facility stands out as truly exceptional. I have absolutely no complaints about the physicians, nursing staff, or administrative personnel. Every single employee demonstrates unwavering commitment, professionalism, and compassion. The practice's approach is carefully designed to prioritize patient requirements and well-being. I cannot express enough admiration for this practice and its outstanding team.

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LJ

Lydia J. Google 10 months ago

Rating

Excellent!

Quick service and caring staff saved the day

Got through to the phone line swiftly, provided my information, received a text shortly after, saw a physician within an hour, and was referred to the hospital during that consultation - could anyone expect more? The front desk staff member was incredibly supportive and friendly. I genuinely feel the medical practice has significantly enhanced its services. I believe the triage process is functioning more effectively than previously. I have absolutely no complaints about the staff and their treatment of us both on this particular visit and in prior interactions.

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AT

Amanda T. Google 10 months ago

Rating

Excellent!

Mayfield surgery amazing care from start to finish

My interactions with Mayfield surgery have consistently been top-notch. They always give me their full attention and take the time to listen. I never feel hurried during my appointments. The new digital system is impressive. After completing my online form, I can count on receiving a prompt reply. Ordering repeat prescriptions through their online platform is incredibly straightforward and convenient. Truly outstanding. I must specifically commend Dr Emma Bradbury, who is exceptionally compassionate and attentive - she absolutely deserves a perfect score.

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JE

Joyce E. Google 10 months ago

Rating

Excellent!

Compassionate care that exceeded my expectations

Absolutely blown away by my medical consultation. The physician was incredibly kind and compassionate.

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MR

Mark R. Google 10 months ago

Rating

Excellent!

Great medical care with seamless online service

Exceptional medical professionals with seamless scheduling. Their digital triage process is straightforward and highly efficient. Booking appointments is completely hassle-free.

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CN

Carl N. Google 10 months ago

Rating

Excellent!

Quick and caring medical experience

Welcoming employees, prompt attention, excellent ongoing support.

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NL

Nikki L. Google 10 months ago

Rating

Excellent!

Quick and caring medical support

Exceptional customer care. I reached out via email to schedule a consultation, and by midday, I received a response. The physician was incredibly detailed and went above and beyond in clarifying my health concerns. I'm truly grateful for the experience, which left me feeling completely at ease and well-supported.

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GA

Gloria A. Google 10 months ago

Rating

Excellent!

Great healthcare with minimal wait times

Everything went smoothly at this medical facility. The staff, both medical professionals and front desk personnel, were welcoming and pleasant. Wait times were reasonable, and the overall experience was satisfactory.

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SP

Simon P. Google 10 months ago

Rating

Excellent!

Exceptional care from a trusted medical team

Throughout my long-standing relationship with this medical facility, I've consistently found their care to be exceptional and deeply satisfying.

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JL

Jillian L. Google 10 months ago

Rating

Excellent!

Nostalgic memories of a caring neighborhood clinic

Mayfield surgery has consistently provided excellent care throughout the years. I recall them from my childhood, with Dr. Beer being a memorable physician. He was more than just a doctor - always ready with a joke to put patients at ease and would even make house calls. He felt more like a friend than a medical professional. Mayfield continues to maintain their high standard of service, and they truly do an outstanding job.

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BB

Barry B. Google 10 months ago

Rating

Great!

Great service from start to finish

Highly productive and supportive.

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NW

Neil W. Google 10 months ago

Rating

Excellent!

Compassionate and professional healthcare at mayfield surgery

The medical attention and support provided by Mayfield Surgery is truly top-notch and consistently impressive.

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KS

Kathryn S. Google 10 months ago

Rating

Excellent!

Smooth delivery with top-notch customer service

Superb. Punctual delivery with a delightful and courteous service experience.

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MC

Margot C. Google 10 months ago

Rating

Excellent!

Quick care and attentive doctor saved my day

Extremely satisfied. The wait time was minimal, and I was quickly attended to by a physician who conducted a comprehensive examination.

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01782 315654
  • Mayfield 54 Trentham Road, Longton Stoke On Trent Staffordshire ST3 4DW

Patient Experience Summary

Patients consistently report positive experiences with appointment booking and access, particularly highlighting the online triage system and digital consultation platform for their convenience and efficiency. Communication is described as responsive and prompt, with same-day responses common for urgent matters and same-day appointments frequently available. The reception experience receives strong feedback, with staff noted for warmth, courtesy, and welcoming demeanor throughout patient interactions.

Care quality and professional expertise are central themes, with patients expressing confidence in the medical team's competence and compassionate approach. Continuity of care is valued, with many long-term patients noting consistent quality despite staff transitions over the years. Patients appreciate the thorough approach to health monitoring, including routine examinations and comprehensive screenings that provide reassurance.

Minor concerns include occasional scheduling delays during busy periods, limited on-site parking availability, and occasional communication volume concerns regarding mobile message frequency. Some patients note staff rotation as a consideration, though care standards remain uncompromised. Front desk handling of specific inquiries could be enhanced in isolated instances. Overall, the practice demonstrates strong operational performance with responsive communication, accessible appointment availability, and a care experience characterised by professional expertise and genuine compassion.

Appointment

92.45 %
Excellent

Reception

93.18 %
Excellent

Cleanliness

85.00 %
Excellent

Care

95.27 %
Excellent

Respect

95.64 %
Excellent

Seen on time

91.82 %
Excellent
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