Patient Experience Summary

Patients consistently report positive experiences with appointment booking and access, particularly highlighting the online triage system and digital consultation platform for their convenience and efficiency. Communication is described as responsive and prompt, with same-day responses common for urgent matters and same-day appointments frequently available. The reception experience receives strong feedback, with staff noted for warmth, courtesy, and welcoming demeanor throughout patient interactions.

Care quality and professional expertise are central themes, with patients expressing confidence in the medical team's competence and compassionate approach. Continuity of care is valued, with many long-term patients noting consistent quality despite staff transitions over the years. Patients appreciate the thorough approach to health monitoring, including routine examinations and comprehensive screenings that provide reassurance.

Minor concerns include occasional scheduling delays during busy periods, limited on-site parking availability, and occasional communication volume concerns regarding mobile message frequency. Some patients note staff rotation as a consideration, though care standards remain uncompromised. Front desk handling of specific inquiries could be enhanced in isolated instances. Overall, the practice demonstrates strong operational performance with responsive communication, accessible appointment availability, and a care experience characterised by professional expertise and genuine compassion.

Appointment

92.45 %
Excellent

Reception

93.18 %
Excellent

Cleanliness

85.00 %
Excellent

Care

95.27 %
Excellent

Respect

95.64 %
Excellent

Seen on time

91.82 %
Excellent

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YH

Yvonne H. Google 10 months ago

Rating

Excellent!

Efficient triage system saves time and lives

The triage process appears to be highly effective. It's reassuring that medical conditions are being evaluated by healthcare professionals, with appointment scheduling prioritized based on the severity of each case.

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DM

Diane M. Google 10 months ago

Rating

Excellent!

Exceptional patient care through generations of trust

I believe Mayfield surgery provides top-notch care and support to its patients. The triage process is impressive, with prompt and timely responses that meet reasonable expectations. I genuinely feel heard and valued. Having been a patient here for over five decades, all my children are registered with this practice, and I'm confident future generations of my family will continue to choose Mayfield surgery.

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DD

Denise D. Google 10 months ago

Rating

Excellent!

Compassionate care at mayfield surgery clinic

The medical professionals at Mayfield Surgery are exceptional, representing a significant improvement over the previous healthcare providers at this practice.

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JR

Janet R. Google 10 months ago

Rating

Great!

Quick and responsive medical triage service

So far, I'm quite satisfied with the online triage system. When there's an urgent matter, I receive a prompt response on the same day and am able to get an appointment quickly. It would enhance the service if the triage could be accessible beyond regular clinic hours, allowing patients to leave messages or submit queries, with the clear expectation that these would be addressed when the office reopens.

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CB

Charlotte B. Google 10 months ago

Rating

Excellent!

Fantastic care at local gp surgery

The personnel here are truly exceptional, providing top-notch service. I would wholeheartedly suggest this medical practice to my loved ones and acquaintances.

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RM

Richard M. Google 10 months ago

Rating

Excellent!

Life-changing procedure with amazing results

Skillfully performed medical procedure with outstanding results.

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FH

Frances H. Google 10 months ago

Rating

Excellent!

Exceptional service with genuine care and compassion

The staff here consistently greet me with warmth and efficiency, providing attentive and compassionate service every single time.

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JM

Jo-ann M. Google 10 months ago

Rating

Excellent!

Mayfeild surgery rocks with top-notch patient care

I've consistently experienced top-notch, prompt care from the medical professionals at Mayfeild Surgery, and there's absolutely nothing I can criticize about their approach. Whenever I require urgent attention, I'm able to secure a same-day appointment, and their communication is impressively quick, with responses typically arriving within a few hours. Their level of service is truly exceptional, and I couldn't possibly request anything better from a healthcare provider.

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JJ

Julie J. Google 10 months ago

Rating

Excellent!

Maggie saved the day with her exceptional service

I've only been a patient at this surgery for a short time, but I must express my heartfelt gratitude to the Senior Receptionist. As a 60-year-old who struggles with technology, I've often found myself feeling overwhelmed. Despite working under immense pressure, typical of NHS staff, Maggie has been incredibly supportive in helping me locate some crucial information. Her patience, empathy, and assistance have meant the world to me. I cannot thank her enough for her exceptional service and genuine kindness. Warmest regards, Julie

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DF

David F. Google 10 months ago

Rating

Excellent!

Exceptional service and friendly staff at mayfield surgery

The booking process and the personnel throughout the entire medical facility at Mayfield Surgery are truly exceptional. I'm thoroughly impressed with every aspect of their service. Kudos to the entire team for maintaining such high standards.

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EH

Edna H. Google 10 months ago

Rating

Excellent!

Lifelong care with compassionate mayfield medical team

Throughout my entire life, spanning from my birth in 1943 to the present, I have consistently experienced nothing short of exceptional care from Mayfield surgery. I extend my heartfelt gratitude to their dedicated doctors, compassionate nurses, and supportive office staff.

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EW

Emma W. Google 10 months ago

Rating

Excellent!

Seamless healthcare access with simple online system

The digital consultation and screening platform is excellent. Intuitive interface and quick communication. Convenient for securing prescriptions, scheduling appointments, or arranging phone consultations.

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MB

Michael B. Google 10 months ago

Rating

Excellent!

Trusted healthcare partner for decades of quality care

Highly professional and compassionate. They diligently monitor my health and medical requirements, and I confidently endorse their services. While it's a bustling clinic and scheduling can take some time from initial request to actual appointment, I've been a loyal patient for over four decades and continue to stand by their quality of care.

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JB

Julie B. Google 10 months ago

Rating

Great!

Decent service with minor communication hiccups

Communication is generally prompt, though there are instances where the front desk staff could improve their handling of specific inquiries and information requests.

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DM

Deborah M. Google 10 months ago

Rating

Great!

Great local practice with consistent care

I've been a patient at this medical practice for as long as I can remember. They've consistently provided excellent care without any issues.

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AB

Angela B. Google 10 months ago

Rating

Excellent!

Efficient and caring medical practice for patients

The phone queue management is seamless, ensuring prompt connection with staff Every physician I've consulted has consistently provided me with clear, trustworthy guidance Continue maintaining your excellent standard of care, Mayfield

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MM

Mary M. Google 10 months ago

Rating

Excellent!

Compassionate care made my surgical experience great

Exceptional medical procedure, extremely compassionate and attentive staff

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JT

Janet T. Google 10 months ago

Rating

Excellent!

Great medical care when you need it

Fantastic customer care with consistently available scheduling whenever I require it. They've been diligent about maintaining my regular check-ups and have met all my expectations without any issues.

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LC

Lisa C. Google 10 months ago

Rating

Excellent!

Efficient and friendly healthcare at its best

I've been a patient at Mayfield surgery for as long as I can remember. The introduction of their online triage system has eliminated the need for me to wait in physical lines or spend time on hold, which has been incredibly convenient. Moreover, I consistently receive timely appointment scheduling. The entire staff is consistently welcoming and supportive.

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JB

John B. Google 10 months ago

Rating

Excellent!

Friendly staff made my day great

The entire team exceeded my expectations and provided exceptional service throughout my experience.

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For practice staff

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01782 315654
  • Mayfield 54 Trentham Road, Longton Stoke On Trent Staffordshire ST3 4DW

Patient Experience Summary

Patients consistently report positive experiences with appointment booking and access, particularly highlighting the online triage system and digital consultation platform for their convenience and efficiency. Communication is described as responsive and prompt, with same-day responses common for urgent matters and same-day appointments frequently available. The reception experience receives strong feedback, with staff noted for warmth, courtesy, and welcoming demeanor throughout patient interactions.

Care quality and professional expertise are central themes, with patients expressing confidence in the medical team's competence and compassionate approach. Continuity of care is valued, with many long-term patients noting consistent quality despite staff transitions over the years. Patients appreciate the thorough approach to health monitoring, including routine examinations and comprehensive screenings that provide reassurance.

Minor concerns include occasional scheduling delays during busy periods, limited on-site parking availability, and occasional communication volume concerns regarding mobile message frequency. Some patients note staff rotation as a consideration, though care standards remain uncompromised. Front desk handling of specific inquiries could be enhanced in isolated instances. Overall, the practice demonstrates strong operational performance with responsive communication, accessible appointment availability, and a care experience characterised by professional expertise and genuine compassion.

Appointment

92.45 %
Excellent

Reception

93.18 %
Excellent

Cleanliness

85.00 %
Excellent

Care

95.27 %
Excellent

Respect

95.64 %
Excellent

Seen on time

91.82 %
Excellent
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