Patient Experience Summary

Patients consistently report positive experiences with appointment booking and access, particularly highlighting the online triage system and digital consultation platform for their convenience and efficiency. Communication is described as responsive and prompt, with same-day responses common for urgent matters and same-day appointments frequently available. The reception experience receives strong feedback, with staff noted for warmth, courtesy, and welcoming demeanor throughout patient interactions.

Care quality and professional expertise are central themes, with patients expressing confidence in the medical team's competence and compassionate approach. Continuity of care is valued, with many long-term patients noting consistent quality despite staff transitions over the years. Patients appreciate the thorough approach to health monitoring, including routine examinations and comprehensive screenings that provide reassurance.

Minor concerns include occasional scheduling delays during busy periods, limited on-site parking availability, and occasional communication volume concerns regarding mobile message frequency. Some patients note staff rotation as a consideration, though care standards remain uncompromised. Front desk handling of specific inquiries could be enhanced in isolated instances. Overall, the practice demonstrates strong operational performance with responsive communication, accessible appointment availability, and a care experience characterised by professional expertise and genuine compassion.

Appointment

92.45 %
Excellent

Reception

93.18 %
Excellent

Cleanliness

85.00 %
Excellent

Care

95.27 %
Excellent

Respect

95.64 %
Excellent

Seen on time

91.82 %
Excellent

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MM

Mark M. Google 10 months ago

Rating

Great!

Decent service despite parking challenges at surgery

The sole drawback is the extremely restricted parking area at the medical facility, though fortunately, ample street parking is typically available nearby.

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JC

John C. Google 10 months ago

Rating

Excellent!

Great local practice with caring professionals

I've been a patient at Mayfield surgery for an extended period, and their staff consistently provides top-notch care. The entire team is exceptional, and I wholeheartedly endorse this medical practice to anyone seeking reliable healthcare.

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JD

James D. Google 10 months ago

Rating

Excellent!

Exceptional care for two decades at mayfield surgery

Throughout our two-decade journey with Mayfield surgery, my wife and I have consistently experienced exceptional medical attention that truly stands out. We cannot overstate how impressed we are with the quality of care we've received over the years.

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HH

Harold H. Google 10 months ago

Rating

Excellent!

Seventy years of unbeatable customer satisfaction

Throughout my seven decades, I've consistently experienced top-notch, reliable support that has never failed to meet my expectations.

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CH

Carol H. Google 10 months ago

Rating

Excellent!

Trusted surgical team that feels like family

I've been a patient at this medical practice for an extended period. Their service has consistently been top-notch. I feel so comfortable with the staff that they've become like close friends to me. I would absolutely and confidently recommend this surgery center to anyone without any reservations.

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JC

Jim C. Google 10 months ago

Rating

Great!

Exceptional care at mayfield surgery saves the day

My loved ones and I have consistently experienced top-notch, professional care at this practice. Hearing accounts from other medical facilities makes me appreciate how lucky we are to be patients at Mayfield Surgery. However, I do have one reservation about their mobile communication approach - there's an increasing volume of information being sent to my phone, and I'm worried about what might happen if I become incapable of comprehending all these details due to mental or physical limitations.

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CL

Christopher L. Google 10 months ago

Rating

Excellent!

Great product meets all my expectations

Completely satisfied with everything.

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JB

Josephine B. Google 10 months ago

Rating

Excellent!

Excellent healthcare with caring and responsive team

The medical professionals and personnel consistently demonstrate warmth and excellent support Their triage process ensures rapid and efficient communication The practice's Facebook video content explores diverse health-related subjects, providing valuable insights In addition to standard medical care, the surgery proactively organizes multiple community-focused group sessions

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NJ

Nicola J. Google 10 months ago

Rating

Excellent!

Great care for immune suppressed patient

I've been a patient at this medical practice for an extended period, even through various transitions. Scheduling appointments is always straightforward, and their communication is consistently transparent and accurate. As someone with a compromised immune system, I appreciate how attentive they are to my specific health requirements, and I feel genuinely satisfied being associated with this surgery.

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GB

Gill B. Google 10 months ago

Rating

Excellent!

Friendly and fast support from amazing team

Fantastic customer support, much appreciated

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AH

Antony H. Google 10 months ago

Rating

Excellent!

Smooth healthcare experience with mayfield triage

Mayfield offers top-notch support and their Triage service makes everything incredibly straightforward.

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KL

Karen L. Google 10 months ago

Rating

Great!

Exceptional healthcare that truly cares for patients

I've consistently had exceptional interactions with Mayfield Surgery, who excel at providing appropriate medical care for conditions of any severity. Their routine annual examinations, comprehensive blood screenings, and thorough approach consistently reassure me that potential health issues will be identified and addressed promptly.

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KS

Ken S. Google 10 months ago

Rating

Great!

Reliable healthcare from a trusted medical team

I've been a patient at Mayfield surgery for quite some time, and I consistently find their medical team to be competent and reliable. I plan to continue seeking care from them in the years ahead.

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TB

Tom B. Google 10 months ago

Rating

Excellent!

Exceptional care at mayfield surgery every time

Every visit to Mayfield Surgery has been a positive experience. The administrative and medical personnel consistently demonstrate exceptional friendliness, willingness to assist, and deep professional expertise.

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DW

David W. Google 10 months ago

Rating

Excellent!

Quick and efficient knee specialist care

Consulted with a physician regarding my arthritic knee condition. A referral to a specialist was quickly arranged, and an appointment was scheduled within a 10-day timeframe.

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PV

Peter V. Google 10 months ago

Rating

Great!

Decades of trust in this amazing medical practice

I've been a patient at this medical practice for half a century, and it remains a delightful healthcare facility. Over the decades, I've witnessed numerous doctors, nurses, and staff members transition through the years, yet the quality of care has consistently remained excellent.

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JK

Jon K. Google 10 months ago

Rating

Excellent!

Fantastic healthcare with caring and attentive staff

Exceptional service throughout, from the welcoming reception team to the doctors and entire staff. Everyone goes above and beyond, and no request seems too difficult. A heartfelt appreciation to the entire team at Mayfield Surgery.

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LW

Lori W. Google 10 months ago

Rating

Excellent!

Excellent medical care with flexible hours

I wholeheartedly endorse Mayfield Surgery. They have numerous physicians with extended hours until 6pm, along with a caring nursing staff and a wide range of clinical offerings. The general practitioners are welcoming and help patients feel comfortable and relaxed.

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RB

Robert B. Google 10 months ago

Rating

Excellent!

Smooth and professional healthcare experience at mayfield

From the straightforward and user-friendly online booking process, to the clear text message confirming my appointment time, to the consultation itself being top-notch, everything was seamless. I would absolutely endorse Mayfield Surgery to anyone seeking quality healthcare.

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MC

Martin C. Google 10 months ago

Rating

Excellent!

Fast service and peace of mind today

I encountered an urgent problem that required immediate attention, and I was pleasantly surprised when it was resolved swiftly on the spot, with comprehensive reassurance provided.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01782 315654
  • Mayfield 54 Trentham Road, Longton Stoke On Trent Staffordshire ST3 4DW

Patient Experience Summary

Patients consistently report positive experiences with appointment booking and access, particularly highlighting the online triage system and digital consultation platform for their convenience and efficiency. Communication is described as responsive and prompt, with same-day responses common for urgent matters and same-day appointments frequently available. The reception experience receives strong feedback, with staff noted for warmth, courtesy, and welcoming demeanor throughout patient interactions.

Care quality and professional expertise are central themes, with patients expressing confidence in the medical team's competence and compassionate approach. Continuity of care is valued, with many long-term patients noting consistent quality despite staff transitions over the years. Patients appreciate the thorough approach to health monitoring, including routine examinations and comprehensive screenings that provide reassurance.

Minor concerns include occasional scheduling delays during busy periods, limited on-site parking availability, and occasional communication volume concerns regarding mobile message frequency. Some patients note staff rotation as a consideration, though care standards remain uncompromised. Front desk handling of specific inquiries could be enhanced in isolated instances. Overall, the practice demonstrates strong operational performance with responsive communication, accessible appointment availability, and a care experience characterised by professional expertise and genuine compassion.

Appointment

92.45 %
Excellent

Reception

93.18 %
Excellent

Cleanliness

85.00 %
Excellent

Care

95.27 %
Excellent

Respect

95.64 %
Excellent

Seen on time

91.82 %
Excellent
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