Mayford House Surgery

Quick appointment with attentive listening

I was able to see a healthcare professional without experiencing an excessive wait time. The practitioner gave me their full attention, took time to explain the next steps in my care, and I found the overall environment to be highly professional. The team demonstrated a commitment to going the extra mile in providing quality care.

Got the appointment I wanted quickly

I was able to secure an appointment with the clinician of my choice. From the initial greeting in the corridor through to my departure from the surgery, I experienced consistent courtesy, empathy and attentiveness throughout. I received a thorough examination and was provided with comprehensive information regarding the pathway forward. Remarkably, within 2 hours of learning about a hospital referral for a routine appointment, I had successfully arranged one at a time that suited my schedule. I have nothing but positive feedback to offer.

Friendly practice where I felt genuinely valued

The practice at this location has consistently provided a welcoming and approachable service, making me feel appreciated and respected.

Felt truly listened to when I needed it most

During a challenging period, I received compassionate support and attentive care that made a meaningful difference. The healthcare professional took time to hear my concerns, and I felt genuinely acknowledged and appreciated throughout the experience.

Easy to book appointments when needed

The practice consistently demonstrates helpfulness, and I find it straightforward to secure appointments whenever needed. The team members are compassionate and deliver a high standard of care.

Easy to book an appointment when needed

The practice has demonstrated excellent service quality, and I experienced no difficulties in securing an appointment at a time that suited my needs.

Felt genuinely listened to and supported throughout

Outstanding service provided by the clinical team, pharmacy staff, and front desk personnel. They demonstrated compassion, attentiveness, and genuine helpfulness throughout. Grateful appreciation to the entire team.

Friendly and efficient from start to finish

Knowledgeable, courteous and approachable. Demonstrated strong competence and worked efficiently throughout. An excellent experience from start to finish. Much appreciated.

Helpful reception staff made booking easy

I had an appointment with the physiotherapy service available at the practice yesterday and found them to be a valuable resource. The reception staff were particularly helpful in arranging a follow-up GP appointment for me if required. Overall, I was very satisfied with how everything was handled.

Quick response when chest infection needed checking

I requested an appointment after experiencing a significant respiratory infection. Within a couple of days, I was seen by a specialist nurse. A chest imaging scan was arranged and completed promptly. Shortly afterwards, I received notification that the imaging results were normal. I was genuinely impressed by how efficiently everything was handled. I'm very grateful. Throughout my care, I've consistently felt heard, valued, and prioritised for timely appointments and treatment.

Quick appointment booking made easy

Efficient and supportive

Nurse fitted us in with no wait

No delay in being seen for the blood test appointment. The healthcare professional had availability and accommodated us promptly. The procedure was carried out with care and a pleasant demeanor. Overall, a very positive experience.

Always felt listened to and valued

Extremely satisfied with the service provided at this practice, consistently receiving excellent standard of care.

Reception staff made me feel welcome

Outstanding medical professionals and front desk team at a highly commendable practice. I have nothing but positive things to say about them.

Friendly reception staff made booking easy

Highly pleased with the care received at this practice and would suggest it to others.

Felt heard and given proper time

I attended my appointment at the scheduled time. The clinician gave me their full attention to my concerns and conducted a thorough examination. Following this, we had a discussion about the most suitable approach to address my issue. Throughout the consultation, I never felt pressured or hurried. I was very satisfied with how the appointment went and the results achieved.

Care Navigator role lacks clear pay transparency

The Care Navigator role appears to be presented as quite significant based on the information provided in the correspondence. One might wonder whether the compensation package adequately matches the level of responsibility involved, or if the position is offered at a more modest salary level. Just a thought.

Emergency appointments fitted in when needed

The practice maintains a professional standard throughout. Like many GP surgeries, obtaining an appointment can be challenging, however when urgent situations arise, the team has consistently managed to accommodate me. This represents my second review. My routine check-up took place via telephone and proceeded on schedule with the usual professional approach. I raised a concern about a potential related matter, and the healthcare provider recommended an in-person visit to properly assess the issue. An appointment was promptly offered for later that same day. The standard of care provided exceeded my expectations and was excellent.

Friendly nurses who really listened well

The nursing staff were delightful, approachable and demonstrated professionalism throughout. It was a pleasure to interact with them.

Physiotherapist took time to listen thoroughly

The in-house physiotherapy service proved to be of high quality. The practitioner invested considerable time in comprehending the underlying issue and performed a detailed assessment to identify the presenting symptoms. Their findings extended beyond the initial GP assessment and aligned with my own independent research that I had not previously discussed. The treatment plan provided was thorough and conveniently accessible through a mobile application. With commitment to following the programme and persisting through the early discomfort, I have been pleasantly surprised by the progress and positive outcomes achieved over the subsequent weeks.