Mayford House Surgery

Courteous staff made me feel supported

The practice at Mayford House in Northallerton is exceptional. The team consistently demonstrates courtesy, helpfulness and genuine support towards patients. They provide an excellent standard of care and service.

Always helpful and welcoming reception staff

The practice consistently delivers excellent service.

Reasonable wait times and sympathetic staff

Outstanding experience. The appointment scheduling was manageable, and the team demonstrated both empathy and friendliness throughout my visit.

GP avoided liaison work due to cost concerns

I had a complicated matter that required my GP practice to communicate with a government department. That department needed the practice to provide straightforward information. Instead of handling this directly, the practice contacted me to suggest that I obtain my medical records and send them myself to the government department, despite that department already being in possession of these records. The practice cited concerns about potential retrieval costs as their reason for this approach. I was informed that I could potentially be held responsible for any expenses if the practice were unable to recover costs from the government department. This response was disappointing, particularly given that the practice holds accreditation for supporting a specific patient group. I felt the practice prioritised financial considerations over providing the service that was expected of them.

Staff were efficient, friendly and genuinely helpful

I am very appreciative of the team at this practice. From the front desk through to all the clinical staff involved in my care. They have consistently demonstrated efficiency, warmth and a genuine willingness to help. Thank you x

Friendly reception made the visit pleasant

Excellent medical practice.

Friendly staff made the visit smooth

A welcoming and well-organised medical practice.

Appointments cancelled twice during pregnancy care

I don't often need to visit my GP practice, but given my current circumstances, I've been advised to receive vaccinations at specific points during this period. I scheduled two separate appointments for these vaccinations at different times, yet both were cancelled. This experience has significantly affected my confidence in this practice.

Friendly approach and genuine concern for my worries

The healthcare professional was approachable, well-informed and took my worries seriously.

Appointment ran on time with friendly care

My appointment started promptly and the healthcare professional conducting it was comprehensive in their approach, warm in their manner, and easy to communicate with.

Receptionists and staff showed genuine compassion

I frequently hear acquaintances and relatives express dissatisfaction with the care they receive at their local medical practices. However, my experience at this surgery has been quite different for both myself and my partner. The entire team, from administrative staff through to clinical professionals, has consistently provided outstanding care and, importantly, demonstrated genuine empathy throughout our interactions.

Long-term patient with consistently helpful staff

I have been attending this practice for a considerable period and have not experienced any issues that would warrant complaint. Every member of staff I have encountered has consistently demonstrated professionalism and provided excellent service.

Reception staff made me feel welcome

The healthcare professional demonstrated a pleasant demeanor and maintained a professional approach throughout the appointment. Thank you for the positive experience.

Helpful staff across reception and pharmacy

We have consistently enjoyed our time at this practice, having been a patient there for many years. The reception staff, clinical team, and pharmacy support have consistently demonstrated helpfulness and professionalism. We should note that we do not require frequent appointments.

Felt listened to and treated with patience

The clinician was pleasant, patient and competent.

Lucky to have this surgery in our area

The practice consistently delivers a high standard of care, and we feel fortunate to have access to such a well-run facility in our area.

Left feeling heard and well looked after

I received excellent service and departed the practice feeling very satisfied.

Prompt follow-up results and reliable appointments

I consistently have positive experiences at this practice, with both doctor and nurse consultations that include timely result notifications. When I compare my care to what relatives receive elsewhere, I feel satisfied with my current provider and see no reason to switch.

Friendly staff who listened and helped

The team here are approachable and work with good efficiency. They represent the NHS well.

Pharmacy barriers made treatment harder

The medical practitioners are competent. However, the pharmacy service appears to create unnecessary barriers to accessing prescribed treatment.