Mayford House Surgery
Great! (63 reviews)
Great! (63 reviews)
Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff who demonstrate professionalism, thoroughness, and compassionate care. Reception teams are frequently noted as helpful and courteous, and emergency appointment access is consistently praised. However, significant concerns emerge around inconsistency in service quality depending on which healthcare provider is seen, with some patients describing dismissive communication and inadequate clinical assessments. Appointment availability for routine care presents a notable challenge, with patients reporting extended waiting times and occasional cancellations that have affected confidence in the service.
Communication barriers are evident in multiple areas, including difficulty contacting the surgery, delayed prescription processing, and pharmacy access issues. Several patients describe experiences where their concerns were not taken seriously or where clinical care fell below expected standards, with one patient noting that a straightforward condition escalated to a medical emergency due to inadequate initial management. Conversely, when urgent situations arise, the practice demonstrates responsiveness and has successfully accommodated same-day emergency appointments.
The practice maintains professional standards in most interactions and benefits from dedicated clinical and reception staff. Positive feedback highlights efficient service delivery, thorough assessments when provided, and genuine support from team members. However, the variability in care quality and persistent access challenges for routine appointments suggest inconsistency in service delivery across different areas of the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff who demonstrate professionalism, thoroughness, and compassionate care. Reception teams are frequently noted as helpful and courteous, and emergency appointment access is consistently praised. However, significant concerns emerge around inconsistency in service quality depending on which healthcare provider is seen, with some patients describing dismissive communication and inadequate clinical assessments. Appointment availability for routine care presents a notable challenge, with patients reporting extended waiting times and occasional cancellations that have affected confidence in the service.
Communication barriers are evident in multiple areas, including difficulty contacting the surgery, delayed prescription processing, and pharmacy access issues. Several patients describe experiences where their concerns were not taken seriously or where clinical care fell below expected standards, with one patient noting that a straightforward condition escalated to a medical emergency due to inadequate initial management. Conversely, when urgent situations arise, the practice demonstrates responsiveness and has successfully accommodated same-day emergency appointments.
The practice maintains professional standards in most interactions and benefits from dedicated clinical and reception staff. Positive feedback highlights efficient service delivery, thorough assessments when provided, and genuine support from team members. However, the variability in care quality and persistent access challenges for routine appointments suggest inconsistency in service delivery across different areas of the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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A C.
7 years ago
Bad!
One doctor listened, others seemed dismissive
The majority of staff at the practice were unhelpful, though one clinician stood out as genuinely attentive. This particular clinician listened carefully to my concerns, demonstrated empathy, and made appropriate referrals to support services. Unfortunately, a subsequent referral I received was not approved, and I continue to struggle with ongoing health challenges. In contrast, two other clinicians came across as dismissive and appeared indifferent to my situation. They seemed to offer minimal assistance during my appointments. Following one particular visit, I left feeling upset due to what I perceived as a lack of genuine interest in my wellbeing. When I attempted to explain my circumstances more fully, I felt my concerns were not taken seriously. Even during a moment when I became distressed, the response felt cold and uncaring. Given the predominance of negative interactions compared to positive ones, I have seriously considered changing practices or submitting a formal complaint. I would welcome the opportunity for someone from the practice to acknowledge this feedback and respond.
Mo L.
8 years ago
Excellent!
Improved care after initial doubts
My initial appointments at this practice left me uncertain about whether I had made the right choice, however my subsequent visits have been of a high standard. The care I have received has been excellent, with staff demonstrating professionalism, thoroughness, compassion and helpful support throughout.
Andrew D.
8 years ago
Bad!
Long wait times and dismissive attitude
Disappointing and lacking in compassion. The practice does not appear to have the capacity or capability to provide adequate patient care.