Maylands Healthcare

Quick response and felt properly listened to

Completed an online form in the afternoon and was contacted with an appointment offer within 35 minutes for a same-day slot shortly after. Saw a healthcare professional who was attentive and listened carefully, asking relevant questions and developing a realistic treatment plan that included immediate relief options and arrangements for future investigations. Overall, an excellent service experience.

Appointments hard to get, but service has improved since

I struggled to secure an appointment during my initial visits. When I called early in the morning on multiple occasions, I was informed that available slots had already been allocated, and I was directed to seek emergency care if needed. This left me questioning the accessibility of the practice. I found my interactions with reception staff to be unhelpful and lacking in understanding of patient needs. The overall operation of the surgery felt disorganised at that time. However, following up several years later, I'm pleased to report a significant turnaround. The practice has made considerable improvements, particularly with their online booking system, which functions well. The service has noticeably enhanced. I'm grateful for these positive changes and would like to acknowledge the clinical staff member I've worked with, who has demonstrated genuine commitment and expertise in their approach to patient care.

Calm and reassuring dental experience

I found this practice to be a very calming environment, which was particularly helpful given my anxiety issues. I had previously had a difficult experience at another dental practice, so this was a welcome change. The staff member I saw was excellent and made me feel at ease.

Poor organisation makes appointments frustrating

No matter what efforts are made, the overall service experience remains consistently disappointing. The inconsistent approach to managing appointments seems difficult to believe. It appears to be a publicly funded service that could benefit from improved organisational practices.

Front desk staff were dismissive and unhelpful

The pharmacy service and reception staff were disappointing, with interactions that lacked the compassion and courtesy one would expect when dealing with unwell patients. The overall experience was quite unsatisfactory.

Convenient location within shared building

The dental practice situated in this building is where I attended for my visit. I would certainly recommend it 👍

Clean and well-maintained practice

The facility was well-maintained and hygienic.

Long waits and careless responses throughout

I had a very disappointing experience at this healthcare facility. The appointment scheduling process took considerably longer than expected, and obtaining a referral letter involved further delays. The care provided fell short of my expectations, and the responses I received seemed inattentive to my concerns. I would not suggest registering with this practice.

Good choice of doctors available here

Excellent medical practice with a good selection of healthcare professionals available.

Appointment cancelled without any notification

I took significant time off work and made a lengthy journey using public transport to attend my appointment, only to discover upon arrival that it had been cancelled. I received no prior notification about this cancellation through any communication method. This was disappointing.

Welcoming surgery that makes carers feel valued

This surgery has consistently been helpful throughout my visits. The staff make my relative feel valued and appreciated. As their carer, I find it reassuring to attend appointments here, as the welcome is always warm and the clinical team are excellent.

Couldn't get through on the phone

I had a very poor experience during my recent visit.

Quick response restored my confidence

Submitted an online request in the early morning, received a call back within an hour, and was seen for an appointment mid-morning. The healthcare professional provided exceptional service and went above and beyond to address my concerns. I had previously lost confidence in the practice, but this experience has completely restored my faith. The staff member made considerable effort to ensure my needs were met. Excellent work from the practice.

Reception blamed patient instead of taking responsibility

I would advise caution when attending this particular surgery location. I have found it necessary to lodge complaints on multiple occasions. During a recent visit while following up on a previous concern, I observed an interaction at reception that exemplified my frustrations. A patient submitted a straightforward request which was returned with issues, and the receptionist attributed responsibility entirely to the patient rather than acknowledging any procedural difficulty. This mirrored the exact problem I had previously raised. My advice to others using this surgery would be to document everything thoroughly, as accountability seems to be consistently placed on patients rather than the practice. Another patient's comments during my visit reflected my own concerns about the standard of service provided.

Straightforward appointment booking and helpful staff

Content with the care received

Friendly staff and plenty of parking space

The team demonstrated a welcoming approach, the facility was well-maintained, and there was ample parking available.

Quick prescription pickup with friendly staff

Visited to collect my medication and experienced prompt, excellent service.

Straightforward booking and friendly reception

Excellent experience That's all there is to it

Extended hours made access much easier

The team at this practice consistently demonstrates helpfulness and courtesy. The operating hours are particularly convenient and accommodating. We have appreciated being able to access services during times when other facilities were unavailable. The premises are also well-maintained and hygienic.

Reception staff dismissive about prescription query

Following positive interactions with healthcare staff on consecutive visits, I was disappointed by my experience with a receptionist who seemed unwilling to assist with my enquiry regarding medication. It felt as though this particular staff member lacked patience with my request, which left me frustrated. I would have appreciated a more compassionate approach, particularly given that patients attending medical appointments are often dealing with health concerns and would benefit from a supportive attitude from all team members.