Maylands Healthcare

Friendly staff who actually listen

Pleasant facility with straightforward staff.

Quick appointment with a listening ear

I attended an emergency appointment at this clinic today. The wait time was minimal before being seen by the clinician. The appointment was conducted in a friendly manner, with the healthcare professional taking time to listen carefully as I described my concerns and symptoms. I did not experience any sense of being hurried through the consultation. I felt quite fortunate to secure an appointment here, as my regular practice had no emergency slots available that morning and I did not receive a callback from the NHS service I had contacted. The convenient location of the pharmacy adjacent to the clinic was also appreciated.

Good advice and helpful reception staff

Consistently receives helpful guidance

Professional physiotherapist took time to listen

Was seen today by a physiotherapist. Very professional and thorough. I have seen this clinician before and found them to be accurate with their previous assessments of my symptoms. They are currently investigating another concern I have brought to their attention.

Efficient appointment with minimal waiting time

The appointment ran smoothly with minimal delays.

Long wait to get through on the phone

Had to wait a considerable amount of time before my call was answered. Found the service disappointing.

Online booking got me seen same day

I arranged an appointment through the online booking system and was very pleased with how quickly everything was processed, as I received a call and secured an appointment on the same day. The staff member who contacted me was extremely helpful and professional. Excellent service from the practice.

Helpful staff made the booster appointment easy

The team demonstrated helpfulness and professionalism while administering my recent vaccination, and their friendly demeanor made the experience pleasant.

Everything you need in one place

Everything required is conveniently available in a single location.

Quick physiotherapy appointment saved me months

I've attended sessions with a physiotherapist and adhered to the recommended guidance and exercise programme, which has been excellent. My discomfort has improved considerably. I appreciated not having to endure a lengthy wait for specialist care.

Walk in clinic jabs done really quickly

Attended the walk-in clinic for routine vaccinations. The service was highly efficient and the entire visit was completed in just a few minutes.

Couldn't get through on the phone line

Maylands GP Surgery, well they are just one word - disappointing.

Felt rushed and not properly listened to

I experienced chest discomfort along with other symptoms. During my appointment, I felt the consultation was rushed, with a prescription issued very quickly. I was quite unwell and subsequently sought a second opinion privately, where I was informed of a more serious underlying condition. I felt my concerns were not fully heard or explored during the initial visit. I was grateful to have access to alternative medical care that provided a more thorough assessment.

Difficult to reach and follow-ups are lacking

Similar to many GP practices across the country, obtaining an appointment or receiving a callback proves to be quite challenging. The staff demeanor could be more welcoming. Follow-up communication regarding test outcomes is infrequent, necessitating patients to make calls and endure lengthy wait times to speak with someone.

Late opening pharmacy made things convenient

The pharmacy service was excellent. They appear to be open late on Sundays until 10.30pm, though I'm uncertain if this applies every Sunday. It's a well-stocked facility with a pleasant atmosphere.

Pharmacy frequently out of stock on prescriptions

The pharmacy frequently experiences stock shortages affecting a significant proportion of repeat prescription requests.

Friendly staff but appointments consistently run late

The majority of appointments tend to run behind schedule without prior notification or estimated waiting times, though you only become aware of delays after waiting considerably and having to inquire at reception. Despite this scheduling issue, the staff members encountered are generally pleasant and professional in their interactions.

Online booking made getting appointments easier

I was uncertain about the new online booking system, but it has proven to be excellent. Appointments are much simpler to arrange with less unnecessary travel required, making it straightforward to access care when needed. The team at the practice are welcoming and courteous, and the overall experience has noticeably improved with this service now in place. Well done to everyone involved.

Parking was easy, staff were friendly

Convenient parking facilities and friendly reception team. Was somewhat surprised to have a tooth extracted when I had anticipated a routine examination. The clinical staff were pleasant and professional throughout.

Reception and clinical team both really helpful

I have been very satisfied with the entire team at this surgery, from those at the front desk through to the clinical staff. Over the past several months I have attended on multiple occasions and have consistently experienced excellent service throughout. The referrals provided have been suitable for my needs, and I was able to access an urgent appointment when necessary. I am grateful for the care provided by everyone involved.