Maylands Healthcare

Friendly reception and welcoming atmosphere

It's a pleasant facility to visit.

Repeated appointment cancellations and referral errors

I have had several disappointing experiences at this practice. Appointments have been cancelled repeatedly over an extended period, which has been frustrating. There was also an issue with a referral form that was not completed correctly, causing delays when a family member needed urgent care. I would suggest considering other options, particularly if you require services for vulnerable family members.

Walk-in jab service with no waiting time

Attended for a vaccination appointment at a walk-in clinic and was seen promptly without any delay. The entire procedure was straightforward and efficiently completed by a welcoming member of staff.

Online booking system finally made appointments easier

The healthcare services I have received have consistently been of a high standard, though like many patients I have found that securing an appointment can be challenging. Recently, I tried the newly implemented online appointment booking system for the first time. The process involved straightforward registration steps and providing information about my health concern before submitting the request. I received a confirmation email promptly, and within a few hours, a member of staff contacted me to arrange an appointment the same day. When dealing with health issues, the added stress of navigating appointment scheduling is the last thing anyone needs, so this new system has impressed me greatly. It represents a positive step forward in how appointments are managed.

New booking system made appointments quick and easy

I was really pleased with the new appointment booking system. My spouse managed to get an urgent same-day appointment, while I was able to see someone within a couple of days for my non-urgent concern. The clinician I saw was wonderful—they gave me their full attention, took time to explain things clearly, and reviewed my medical history thoroughly before offering helpful guidance. Overall, I'm very happy with the experience.

Reception staff sorted everything out efficiently

I recently visited the surgery and was assisted by a member of the reception team. I had several matters requiring attention and they were handled efficiently. These included arranging an appointment with a doctor and guidance on using the online booking system, scheduling a vaccination appointment, obtaining a blood test form for a health matter I'm managing, and receiving information about an available immunisation. The receptionist was pleasant, courteous and professional throughout, demonstrating excellent customer service standards. They were a real asset to the practice. My experience at reception was excellent and would have merited the highest rating. However, I did experience a delay during my subsequent clinical appointment that afternoon, which affected my overall satisfaction.

Professional care from a long-standing practice

I have been attending this practice for a considerable time and consistently receive excellent, professional guidance. The service is invariably helpful and well-organised.

Hard to get through on the phone line

Calling to arrange an appointment is quite difficult as the process feels impersonal and lengthy, which is rather discouraging.

Reception staff were dismissive about prescription delays

I requested a repeat prescription and followed up with a call regarding the status of my request. During the conversation with a member of the reception team, I expressed my frustration about the delay. The response I received was dismissive and unhelpful, suggesting I should consider registering elsewhere if I was dissatisfied. I found this interaction to be quite rude and unprofessional. The attitude displayed by staff was disappointing and left me feeling unwelcome at the practice.

Surgery cleanliness needs urgent improvement

The practice had unpleasant odours throughout, and the bathroom facilities were in a poor state of cleanliness.

Long phone wait, medication delays frustrating

It was extremely frustrating to experience such lengthy wait times when attempting to book an appointment, followed by issues with medication processing and pharmacy delivery. The overall experience fell well short of expectations.

Impossible to reach by telephone

The practice is difficult to reach by telephone. I have found this to be a frustrating experience.

Hard to get appointments with doctors available

What was once an excellent medical practice has experienced a significant decline over recent years. When clinical staff were regularly available at the surgery, the service was outstanding. I visited shortly before the Christmas period hoping to arrange an appointment for my son, only to be informed that all doctors had already concluded their holiday schedules, which was several days before Christmas itself. Additionally, my other son's routine health reviews are conducted with varying staff members rather than consistent continuity of care, which feels disorganised and unsatisfactory.

Helpful receptionists made booking straightforward

I have been attending this practice for a considerable length of time since its establishment. The clinical staff consistently provide excellent care and support. The reception team are courteous and understanding when dealing with patient queries. Overall, this is a high-quality service.

Impossible to book an appointment here

The difficulty in securing a GP appointment at this practice is notably worse than at other medical surgeries in the area. The experience is deeply frustrating. Callers face extended hold times in the early morning, only to be informed that all available slots have been filled and they should attempt to book again the following day at the same time.

Couldn't get through on the phone

Unsatisfactory experience.

Polite staff and spotlessly clean facilities

The staff were courteous and welcoming. The premises were immaculate. The appointment ran punctually. Excellent experience overall.

Surgery went the extra mile for my daughter

I cannot express enough gratitude to the practice for their dedication over the past year in supporting my family member. The surgery and its team have been absolutely wonderful.

Pharmacy visit went smoothly for jab

I attended the pharmacy for a vaccination appointment and received good service.

Booking an appointment proved nearly impossible

The clinical staff seem competent enough, but securing an appointment presents considerable difficulty. 😭