Maylands Healthcare

Online booking made vaccination appointment simple

Received both flu and COVID vaccinations after booking an appointment through the online system. The venue had ample parking available and featured a compact waiting area indoors.

Referral delays and wrong appointment sent

Have been waiting for a referral for an elderly family member for several months, with repeated follow-ups needed before receiving an incorrect appointment notification. This has meant starting the entire process over, which has been challenging given the difficulty in reaching the practice by phone. The surgery was previously of a high standard but the experience has been disappointing.

Friendly surgery but appointments need persistence

This medical practice is welcoming and conveniently situated, though the popularity of the location does mean that securing appointments can occasionally prove challenging. Persistence tends to be rewarded in this regard. The team members are approachable, courteous and demonstrate a high level of professionalism. One of the clinical staff members is particularly skilled and makes a valuable contribution to the practice.

Reception staff were dismissive and unhelpful

What a frustrating and disappointing experience! I attended an appointment for a routine vaccination after booking in advance and receiving confirmation, only to wait well over half an hour before being informed that the scheduled staff member was no longer available. It seems difficult to secure appointments at this practice, yet when you do manage to get one, the waiting area appears quiet. The reception team's manner left much to be desired. I found their approach to be quite unwelcoming and felt their conduct fell well short of what I would expect from a healthcare setting.

Staff made me feel genuinely welcome

A practice with a friendly and approachable team.

Management issues made appointments difficult

The practice has significant management issues that create a poor overall experience. While the staff themselves are not the problem, the way the organisation is run appears to be ineffective and problematic.

Couldn't get through on the phone

Not satisfactory.

Phone queues make appointments nearly impossible

One of the worst GP practices in the area, had to switch due to a previous practice closing down, which was excellent. - Cannot get through on the phone; when successful, it has involved waiting for up to an hour. - Was advised to arrange a follow-up appointment in four weeks, but reception stated they were unable to book this and suggested calling back the next day. Upon calling back, was told to ring on the day itself to secure an appointment for a routine review, despite being informed by the clinician that reception could arrange this in advance. - It is extremely difficult to obtain same-day appointments, and for those in employment, requesting last-minute time off is not practical. - Reception staff appear to create unnecessary obstacles and complications. - Repeatedly directed to use an online consultation system which does not function properly. Overall, despite appearing to be a large, well-equipped facility that should provide excellent care, the experience has been the opposite, with no indication of improvement.

Pharmacy good but struggling to get help

The pharmacy service at the practice is excellent! However, I'm struggling to receive the assistance I require.