Patient Experience Summary

Mixed patient experiences ranging from extremely positive to highly negative, with significant variation in perceived quality of care and service across different reviews.

Appointment

62.86 %
Average

Reception

65.71 %
Great

Cleanliness

50.00 %
Average

Care

72.86 %
Great

Respect

55.71 %
Average

Seen on time

50.00 %
Average

Filter

CR

Chris R. Google one year ago

Rating

Excellent!

Amazing doctors who truly care for patients

The medical staff here are incredibly meticulous and considerate. Scheduling appointments is always a breeze, and the front desk team is extremely supportive. Dr. Hancock was exceptional in caring for our toddler during the holiday season, demonstrating remarkable dedication and going far beyond standard expectations. I cannot speak highly enough about this practice and would absolutely endorse them to anyone seeking quality healthcare!

More Info
JJ

Jack J. Google 3 years ago

Rating

Excellent!

Surprisingly good product worth every penny

pleasant

More Info
CC

Chris C. Google 3 years ago

Rating

Excellent!

Caring staff make challenging appointments worthwhile

Over the years, the staff has consistently provided me with exceptional care. While scheduling appointments with a physician has occasionally been challenging, the doctors themselves have been incredibly helpful and compassionate whenever I've managed to secure a consultation.

More Info
MS

Matt S. Google 3 years ago

Rating

Poor!

Frustrating hours ruined my planned shopping experience

Discovered they actually shut down at 5 PM, contrary to the time listed on Google - ended up making an unnecessary journey for nothing.

More Info
VR

Valerie R. Google 3 years ago

Rating

Excellent!

Exceptional customer care that truly delights

Consistently fantastic, top-notch customer support.

More Info
JD

Jason D. Google 4 years ago

Rating

Bad!

Metformin nightmare making my diabetes management miserable

After being diagnosed with sugar diabetes, my doctor prescribed metformin, three tablets daily, which is causing severe side effects. I'm experiencing constant wind, an awful metallic taste, stomach upset, vomiting, dry mouth and lips, and dizziness. I haven't even seen a diabetes nurse and had to research everything myself, which feels completely ridiculous. The medication is making me so unwell that I'm considering stopping the pills. Now they want me to contact them by phone, but no one picks up, and the online booking system requires a code my partner and I don't have. We'll likely have to take a taxi to Tillingham again, which is absurd. I can't wait to move back somewhere with more life and better healthcare. This place feels like God's waiting room by the sea and countryside - a perfect recipe for destroying one's mental health.

More Info
MW

Maeve W. Google 6 years ago

Rating

Excellent!

Amazing healthcare that exceeded my expectations

Just relocated and I'm thoroughly impressed—these healthcare professionals are absolutely top-notch compared to any I've encountered before.

More Info
LT

Lisa T. Google 6 years ago

Rating

Excellent!

Exceptional service with quick and caring professionals

Incredibly supportive and compassionate staff who are always prompt, scheduling appointments quickly without any delays. I wholeheartedly endorse their service.

More Info
AC

Alondra C. Google 8 years ago

Rating

Bad!

Horrific healthcare experience with unhelpful medical staff

The personnel displayed a dismissive attitude, acting as though providing a service I've already funded through taxes was some kind of inconvenience. They refused to examine my infant, despite a recent medical recommendation highlighting potential asthma and respiratory risks. My frustration goes far beyond mere disappointment. Their conduct was completely unacceptable, and I am absolutely committed to filing an official grievance regarding this unprofessional treatment.

More Info

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

Patient Experience Summary

Mixed patient experiences ranging from extremely positive to highly negative, with significant variation in perceived quality of care and service across different reviews.

Appointment

62.86 %
Average

Reception

65.71 %
Great

Cleanliness

50.00 %
Average

Care

72.86 %
Great

Respect

55.71 %
Average

Seen on time

50.00 %
Average
Filter

Order By

Rating