Mckenzie House Surgery

Terrible service for mental health support

Yeah, appreciate the so-called assistance today - the receptionist was anything but helpful. I'm battling serious mental health challenges and desperately need to consult a physician, yet I received zero meaningful support. As a veteran, this experience is particularly frustrating.

Terrible medical practice with zero patient care

Attempting to schedule an appointment here is incredibly challenging. The moment Econsult opens, it seems to be fully booked. Trying to secure a slot by phone is nearly impossible, and the reception staff have been particularly unhelpful and dismissive. During my consultation, a doctor interrupted me mid-sentence and then mockingly chuckled, which left me feeling so uncomfortable that I fell silent. Additionally, they've repeatedly failed to follow through on phone appointments. The overall service quality is absolutely abysmal. They desperately need to improve their professional standards and communication.

Worst spelling mistake ever

Great

Horrible medical care that left me hopeless

These medical professionals are absolutely the most incompetent practitioners ever encountered. They consistently fail to provide essential medications and demonstrate catastrophic communication breakdowns among all staff members, with each employee appearing completely clueless. Their performance is so abysmal that words fail to capture their ineptitude. Utterly worthless. If there were an option to assign zero stars, I would emphatically select it.

Terrible customer service and communication failure

I attempted to contact their office twice to help my sister reset her online account. The front desk staff were completely uncooperative, initially sending an incorrect link via text. When I called back, they promised to send another text and email, but nothing was ever received. After reviewing other comments about this practice, I'm convinced the owners are indifferent to their staff's poor performance and seem content with substandard service. It's evident that this medical facility has been mismanaged for an extended period.

Terrible service and dangerous medical misdiagnoses here

This medical center is absolutely dreadful. It's virtually impossible to secure an appointment with a genuine doctor. I'm deeply concerned about the numerous individuals I'm aware of who have experienced incorrect medical diagnoses. Steer clear of this practice completely. I've since transferred my entire family's registration to a different GP surgery, and the difference in care is remarkable.

Smooth sailing through annual health check-up

Each annual checkup for my MOT and blood pressure screening tends to spike my readings (classic white coat syndrome), but the healthcare team is consistently professional, neat, and welcoming.

Frustrating healthcare experience with medication troubles

I've been a long-time patient at this practice, and their service has seriously deteriorated. After a severe fall requiring a shoulder replacement, I was discharged with pain medication, including codeine. Despite being prescribed a substantial dose, they would only provide one box. Attempting to contact the practice was incredibly frustrating - no appointments were available, and I couldn't obtain my medications without first speaking to a prescriber. I was advised to either wait until the next day or call 111. When I did call 111, they provided a short-term supply until I could get more from my doctor. This morning, I'm back to square one. I've been instructed to take 1-2 tablets 4 times daily, depending on pain levels. I'm trying to limit myself to one tablet to make them last, while simultaneously attempting my physiotherapy, which is quite painful. If I strictly take one tablet 4 times daily, I'll have just enough to last until tomorrow. I'm hoping I can successfully navigate this challenging situation.

Terrible service and disrespect towards patients

I absolutely cannot endorse this medical facility. My son was essentially dismissed from their practice after we urgently needed medical attention for my 3-month-old granddaughter. When we initially requested to see a doctor, they refused and suggested calling back the following day. We were adamant and refused to leave until she received medical care. Only after we firmly stood our ground did they quickly locate an available appointment for her.

Heartbreaking experience with unsupportive medical system

The appointment scheduling process is deeply flawed and makes patients feel like they are pleading for medical attention. I am genuinely concerned for individuals with communication challenges or those lacking the confidence to navigate this complex system. As someone grieving the sudden loss of my 10-day-old son, I have been treated without the compassion and understanding I desperately need. I am quickly becoming a patient who feels defeated by this bureaucratic approach. Each day and every memory of my child feels like an exhausting struggle. It is profoundly distressing that the medical practice compounds my emotional pain by making seeking help and support feel like an additional battle. Certain physicians urgently require training in trauma-informed care, and a basic dose of empathy would significantly improve patient experiences. The lack of confidence among some doctors is clearly impacting patient outcomes and overall care quality.

Worst purchase ever avoid this terrible product

Completely disgraceful. Stay far away from this absolute disaster.

Frustrating doctors surgery that drives patients crazy

I'm utterly convinced this medical practice is deliberately attempting to trigger psychological distress among their patients. Whoever conceived the brilliant strategy of playing a brief 50-second automated recording before abruptly disconnecting calls repeatedly when patients attempt to schedule appointments is beyond comprehension. It's no mystery why the National Health Service is rapidly deteriorating when incompetent individuals like these are in charge of its operations.

Awful customer service that will drive you crazy

Phone queue is a nightmare, constantly being put on hold Getting an in-person meeting seems completely unattainable The customer service is abysmal and utterly maddening - I strongly advise taking your business elsewhere

Frustrating and impossible medical appointment booking nightmare

I attempted to call at 8 AM, greeted by a recorded message stating connection was impossible and to retry later. After persistent efforts, I finally got through at 8:50 AM, only to be informed that all appointments were fully booked for both today and tomorrow. This bureaucratic nightmare was simply to schedule a routine script review. The entire experience was utterly disgraceful and completely unacceptable. Getting past the receptionist at this medical practice seems like an insurmountable challenge.

Compassionate doctor provides exceptional stroke care

I am incredibly grateful for Dr. Timlin's exceptional care during my father's follow-up appointment following his stroke two weeks ago. Despite being clearly short-staffed, Dr. Timlin took the time to truly listen to my dad's concerns about his medications and meticulously reviewed his medical history. He ensured my father completely understood his current health conditions and treatment plan, and made appropriate referrals to specialized teams. I sincerely hope Dr. Timlin sees this review, as I want to express my deepest appreciation for his compassionate and thorough approach today. His dedication and professionalism mean more to our family than words can adequately convey. Thank you.

Worst medical practice ever terrible healthcare

Absolutely dreadful healthcare service with shocking management. When my daughter was seriously unwell, I couldn't secure a GP appointment for an entire week, despite persistently calling every morning from 8:30am. Between 8:30 and 9am, their phone system plays an automated greeting and then disconnects the call. Attempting to call after 10am results in being told no appointments remain and being redirected to dial 111. This frustrating cycle repeated daily for seven consecutive days. After hospital doctors examined my child and recommended follow-up tests at the GP, with documentation entered into their system, we still couldn't book an appointment despite relentless calling from their opening time. No appointments meant no essential tests could be conducted. I've also heard numerous similar complaints from other patients about this practice. My strong advice: steer clear of this clinic at all costs!!!

Worst medical experience ever

Absolutely terrible process for scheduling and managing appointments.

Tragic medical negligence led to daughter's heartbreaking loss

Repeatedly failed to correctly diagnose my young daughter despite obvious indicators of a serious neurological condition over an extended period. Despite clear warning signs pointing to a brain tumor, medical professionals missed critical signals. Tragically, she died just weeks after initial symptoms, leaving our family devastated. I cannot stress enough how strongly you should STEER CLEAR of this healthcare provider!!!

Terrible scheduling that wasted my precious time

The scheduling process here is utterly ridiculous and completely dysfunctional. I'm beyond frustrated with how poorly organized and ineffective their booking system is. It's like they've designed it to make patients' lives as difficult as possible. Absolutely unacceptable.

Terrible medical service leaves patient frustrated and broke

Completely unable to provide a timely sick note detailing my capacity for modified work responsibilities. This service has directly caused significant financial strain for me. My recommendation is to seek alternative medical documentation support.