Mckenzie House Surgery
Bad! (80 reviews)
Bad! (80 reviews)
Feedback on this practice reveals a stark contrast between experiences. The vaccination service received consistent praise, with patients highlighting welcoming staff, efficient coordination, and professional clinical delivery that made the process smooth and comfortable. However, broader service provision presents significant challenges that dominate recent feedback. Appointment access remains a persistent problem, with patients reporting perpetually busy phone lines, non-functional callback systems, and booking difficulties that force repeated attempts or in-person visits. Reception experience has been frequently criticized, with accounts of unhelpful staff, dismissive attitudes, and poor communication when patients seek assistance. Beyond access issues, patients have raised concerns about medication supply constraints, delayed sick notes, and inadequate responsiveness to urgent care needs, with some reporting that essential follow-up care could not be arranged despite hospital recommendations.
While individual clinical staff have received recognition for attentiveness and professionalism, systemic service failures appear to undermine the overall care experience. The practice demonstrates capability in delivering organized, coordinated services when resources are focused on specific initiatives, yet struggles with fundamental operational functions including telephone management, appointment scheduling, and staff courtesy during routine interactions. These patterns suggest organizational and coordination challenges that extend beyond individual performance.
Appointment
Reception
Cleanliness
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Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback on this practice reveals a stark contrast between experiences. The vaccination service received consistent praise, with patients highlighting welcoming staff, efficient coordination, and professional clinical delivery that made the process smooth and comfortable. However, broader service provision presents significant challenges that dominate recent feedback. Appointment access remains a persistent problem, with patients reporting perpetually busy phone lines, non-functional callback systems, and booking difficulties that force repeated attempts or in-person visits. Reception experience has been frequently criticized, with accounts of unhelpful staff, dismissive attitudes, and poor communication when patients seek assistance. Beyond access issues, patients have raised concerns about medication supply constraints, delayed sick notes, and inadequate responsiveness to urgent care needs, with some reporting that essential follow-up care could not be arranged despite hospital recommendations.
While individual clinical staff have received recognition for attentiveness and professionalism, systemic service failures appear to undermine the overall care experience. The practice demonstrates capability in delivering organized, coordinated services when resources are focused on specific initiatives, yet struggles with fundamental operational functions including telephone management, appointment scheduling, and staff courtesy during routine interactions. These patterns suggest organizational and coordination challenges that extend beyond individual performance.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Janet B.
5 years ago
Excellent!
Fantastic service with warm and welcoming staff
The service was exceptional, with all staff members displaying remarkable warmth and compassion throughout my interaction.
Lynne K.
5 years ago
Excellent!
Smooth and quick covid vaccine experience today
Received my second COVID vaccination at this location today. The process was smooth and well-organized. All the staff members were incredibly warm and helpful. Appreciation goes out to the entire team at McKenzie House Surgery.
Karen T.
5 years ago
Excellent!
Awesome tunes that totally rock my world
Loved your tunes
Kimberly J.
5 years ago
Excellent!
Efficient service with a warm smile
Delightful, welcoming employees who are incredibly quick and professional.
Jo J.
5 years ago
Excellent!
Welcoming service with a smile
The employees here are incredibly welcoming and genuinely supportive.
Leigh J.
5 years ago
Excellent!
Smooth and professional covid vaccination experience
Professional and welcoming staff made my vaccination experience seamless. Their systematic approach and warm demeanor were exactly what I hoped for during the process.
Christine C.
5 years ago
Excellent!
Quick and smooth covid vaccination experience
Swift, professional, and welcoming assistance for my second Covid vaccine appointment, delivering a top-notch experience from start to finish.
Cheryl I.
5 years ago
Excellent!
Great dental practice with warm and efficient staff
Victoria's practice demonstrated exceptional organization and a welcoming atmosphere. The overall execution was truly impressive and commendable.
Kathleen C.
5 years ago
Excellent!
Compassionate care from amazing nhs staff
The entire team demonstrated exceptional kindness and professionalism. Kudos to the National Health Service for their outstanding service.
Sally H.
5 years ago
Excellent!
Smooth sailing through my covid vaccination today
Super smooth and well-coordinated vaccination site! The injection was completely painless. Kudos to the team for their excellent management and professionalism 👍
Abigail W.
5 years ago
Excellent!
Smooth sailing at vaccine center today
Got my second coronavirus shot this afternoon - the process was super speedy and the healthcare workers were really nice and welcoming.
Jessica D.
5 years ago
Excellent!
Smooth and efficient covid vaccine experience
Received my second Covid vaccination at the Victoria Road location. The entire team was welcoming, engaging, and competent, and the entire process was exceptionally well-coordinated.
Danandabb D.
5 years ago
Excellent!
Smooth and efficient covid vaccine experience
The vaccination center ran smoothly, with welcoming and helpful personnel making the entire experience pleasant and efficient.
Danielle H.
5 years ago
Excellent!
Smooth and caring covid vaccination experience
I received my two COVID vaccinations at this location, and the nursing staff were incredibly supportive, particularly in helping me manage my nervousness. The entire vaccination procedure was straightforward and seamless, with all personnel displaying a warm and courteous demeanor.
Tracey C.
5 years ago
Excellent!
Smooth and welcoming vaccination experience
I arrived for my follow-up COVID shot, and the personnel were incredibly welcoming and supportive. The entire facility ran smoothly and efficiently, making the process straightforward and comfortable.
Jadene A.
5 years ago
Excellent!
Smooth vaccination experience at friendly clinic
Received my COVID vaccinations at this location, and the medical staff were absolutely wonderful. The nurses and doctors were incredibly kind, and the whole process was swift and well-coordinated. Their teamwork and efficiency made the entire experience smooth and pleasant.
Michelle W.
5 years ago
Excellent!
Quick and smooth covid vaccine experience
The medical personnel administering my second COVID vaccine dose were exceptionally welcoming and supportive. They made the entire process smooth and comfortable.
Shaune M.
5 years ago
Excellent!
Friendly staff made my experience truly enjoyable
The personnel were exceptionally cordial and inviting. They came across as highly knowledgeable and approachable, creating a delightful interaction.
Janine C.
5 years ago
Excellent!
Quick and smooth vaccine experience
Received my follow-up COVID vaccination today. The healthcare workers were friendly, courteous, and highly competent. Grateful appreciation to the entire team for their excellent service.
Amy D.
5 years ago
Excellent!
Friendly staff made my vaccine experience smooth
The team at Mckenzie house medical facility are wonderfully welcoming. I received both of my Covid vaccinations there and found the personnel incredibly friendly and skilled at putting patients at ease. I truly appreciate their excellent service.