Meddygfa Penygroes Surgery

Exceptional care from start to finish

Exceptional customer care provided by the senior front desk staff member Jackie and the physician during my consultation. Much appreciated.

Worst medical experience ever disrespectful and unhelpful

Absolutely disastrous management. The front desk personnel are incredibly discourteous, bordering on hostile. The majority of physicians come across as pompous and completely incompetent in their professional duties. They consistently fail at performing basic tasks and display a clear disdain for patients with disabilities.

Terrible service and impossible to book appointments

Called twice today, phone rang endlessly from morning until finally connecting at 8:35, only to be informed all appointments were booked and advised to visit the emergency department instead.

Hardworking staff make this surgery shine bright

The medical practice provides outstanding service with dedicated staff who consistently strive to assist patients. This is an incredibly high-demand surgery where the reception team manages numerous calls with limited appointment slots. Patients may be directed to utilize the pharmacy's Common Ailments Scheme (CAS), where a pharmacist can evaluate and potentially prescribe treatment for minor conditions such as sore throats, tonsillitis, rashes, insect bites and stings, hayfever, conjunctivitis, and diarrhoea. If more patients initially sought pharmacy support, it would significantly reduce incoming calls to the surgery and potentially increase available appointment times. Most medical issues are suitable for self-care or pharmacy intervention, which is typically more appropriate than scheduling a GP consultation for minor ailments.

Incompetent healthcare facility needs serious improvement now

absolutely mind-blowing that after two years of being here, they haven't managed to properly organize my complete documentation, instead leaving my files scattered in a box upstairs. seems like they're either understaffed or employing the wrong personnel who can't handle basic record-keeping tasks effectively

Negligent doctor destroyed my friends precious life

The physician's overconfidence and dismissive attitude led to my friend's tragic death, as medical staff repeatedly insisted nothing was amiss. I'm uncertain whether this doctor remains employed, but the hospital's reputation has been irreparably damaged by this grave medical negligence.

Frustrating phone call with unhelpful medical service

Attempted to contact them starting at 8am, but couldn't connect. Finally reached someone at 8:36am, only to be informed that all slots are completely reserved until the next day. This situation is completely unacceptable and requires immediate attention. It's no surprise the healthcare system is struggling under such inefficient management.

Delayed diagnosis nearly cost me my life

I contacted the medical practice last Friday for the third time following an initial phone diagnosis of tinnitus, during which I was prescribed medication. I had previously called to express concerns about my deteriorating hearing and overall health, but the receptionist merely relayed that the doctor did not consider my situation urgent. By Monday, I had suffered an aneurysm necessitating extensive brain surgery, and I am presently recuperating in the neuroscience ward at Cardiff hospital.

Disappointing service with no real help or care

I've consistently encountered subpar treatment with this medical practice. Today, they inquired about my issue only to inform me that no appointments are available - a pointless exercise that feels disingenuous. Their apparent lack of genuine concern is frustrating, and I've found more meaningful guidance from alternative healthcare providers. There's truly no worse feeling than losing confidence in the professionals you're supposed to rely on during health challenges.

Smooth service with quick medical attention

Absolutely no complaints to report - the service has been smooth, quick, and straightforward to access from start to finish

Decades of exceptional care at local medical practice

I was taken aback and bewildered by the critical feedback about this medical center. For numerous years, they have provided exceptional care to both myself and my family, demonstrating remarkable efficiency and genuine empathy. Their medical approach is thoroughly contemporary, and they consistently allocate time for comprehensive explanations and guidance. Our national health system enjoys widespread support, and justifiably so. In contrast, across the ocean, a serious medical condition can potentially trigger financial devastation; a scenario we rarely contemplate here. Nevertheless, we must acknowledge that healthcare resources are inherently limited, and not every potential treatment or referral will be feasible. I wholeheartedly endorse Meddygfa Penygroes to anyone relocating to this region. They deliver an outstanding service, with the flexibility of communication in either Welsh or English.

Terrible service puts patients health at risk

Their customer service is completely unresponsive, with perpetually busy phone lines that make scheduling an appointment virtually impossible. It appears they have little concern for patients' well-being or medical needs.

Worst customer service ever experienced

Are they even capable of picking up the phone? I've tried calling 110 times without success. This can hardly be considered acceptable customer support by any standard.

Terrible service from unprofessional and dishonest receptionists

Today, I visited the clinic and encountered a receptionist with short brown hair who blatantly misled me, claiming no afternoon emergency slots were available, despite my definitive knowledge of their existence from prior experience. Another receptionist, a tall woman with glasses and long dark hair, corroborated her colleague's false statement. How could I possibly challenge their united front? The entire reception staff demonstrates an consistently discourteous demeanor, acting as if they're far more important than they actually are. Due to their thoroughly unhelpful approach, I've endured an entire week of unnecessary anxiety and emotional strain.

Responsive support and attentive customer care

Great feedback, the team is attentive Thoroughly satisfied with the support provided

Terrible service for hardworking individuals

They exclusively serve individuals who aren't employed, completely disregarding those who are actively pursuing and maintaining careers.