Meden Medical Services

Tough to Schedule, but Great Care

The timing for scheduling appointments at 8:30 is quite challenging. Most individuals are either commuting to their workplace or handling school drop-offs during this period, which makes booking a slot understandably tricky. Despite the scheduling difficulties, I must emphasize that the medical staff are exceptional. Throughout my visits, I've consulted with a nurse and two locum doctors who have consistently been professional, approachable, and accurate in their medical assessments.

Kind Staff Make Tough Wait Bearable

The front desk team is delightful, and the physicians are exceptional. Scheduling an appointment can be challenging, though this isn't a reflection on the staff. I've observed instances of patients being verbally aggressive towards the reception personnel, which is completely unacceptable. These workers are simply performing their duties and maintain a professional, courteous demeanor even when confronted with hostile behavior.

Terrible wait times and zero communication

The quality of this medical practice has seriously deteriorated. The physicians appear completely indifferent and unprofessional, consistently failing to maintain basic communication standards like timely follow-ups. I am thoroughly frustrated by the subpar level of care and customer service. I intend to formally file a complaint about these unacceptable practices.

Impossible to Get a Doctor's Appointment

The appointment scheduling system is a nightmare for anyone with a job or parental responsibilities. Trying to secure a slot when the line opens at 8:30am is an exercise in futility. When you finally manage to call, you'll find yourself in a seemingly endless queue, guaranteeing you'll be late for work. Even if you somehow succeed in booking an appointment, the only available times are in the morning, forcing you to take a day off. As for the doctors themselves, I can't provide any insight since I've never actually seen one during my attempts to access their services.

dont care about patients

took several days to try and get an appointment, once i finally got one, i was treated like i was wasting their time even being there. Didnt try and understand my issue and rushed me out the door

Donna made scheduling a nightmare

The receptionist, Donna, displays a hostile and unaccommodating demeanor, making it incredibly challenging to secure a medical appointment for my partner. The practice manager appears equally problematic, seeming ignorant of proper protocols and maintaining an unprofessional attitude. Overall, this medical practice is thoroughly unsatisfactory.

Quick help for my vertigo today

Secured an immediate booking for my preferred date, consulted with Dr. Hussain regarding my vertigo. Received swift, compassionate care from an exceptionally skilled professional.

Frustrating wait times on line 55

Every time there are no available slots on line 55 before calling. Arrive at the GP and find it empty, with no patients. They schedule phone appointments but then fail to call and mark them as unattended in the system. Some reception staff completely ignore what you're trying to tell them, and this happens constantly. Most of the time, there are simply no appointments available. I was at the clinic with my 4-year-old son who was experiencing severe coughing. The doctor asked if I wanted antibiotics for my son but then said he was clear/okay. When I eventually requested antibiotics, my son started to improve. Is this really how it works? What is happening with these GPs, doctors, and staff?

Terrible Customer Service at Veteran's Surgery

Utterly revolting experience. Endured a 30-minute wait for a callback, only to have the phone ring briefly before cutting off completely. Upon visiting the clinic in person, I was addressed condescendingly, as if I were a mere child. Their claim of supporting veterans is nothing more than a blatant falsehood.

Helpful Staff Made Our Doctor Visits Easy

The personnel here consistently demonstrate exceptional assistance. Scheduling medical consultations happens smoothly and without complications. It's important to approach the staff with courtesy, and they will reciprocate professionally. Having resided in multiple regions throughout our lives, my spouse and I—both over 80 years old—feel well-qualified to offer our perspective on this matter.

Terrible GP surgery with broken systems

This GPS practice is absolutely the most terrible I've encountered throughout my UK residency. I've submitted two formal complaints, with only the first receiving any acknowledgement. Attempts to transfer to another medical surgery have proven futile, as no practices appear to be accepting new patients. During my last nurse consultation, she shockingly asked if I was "still in a dark place" - after reviewing my records, it seemed they viewed me as mentally unstable. The majority of their physicians are so unprofessional that I wouldn't consider hiring them for any role. There was one exceptional practice nurse who genuinely listened to my concerns, but I later discovered she no longer worked at the facility. Their waiting room's clock is perpetually incorrect, and their overhead computer system is permanently non-functional, causing doctors and nurses to waste significant time running between corridors - time that could be used seeing additional patients. The problems extend beyond medical care, including issues with their car park and the fact the building isn't even NHS-owned.

Impossible to Reach My GP Practice

Terrible and distressing. I repeatedly attempt to schedule an appointment, but the line continuously indicates they cannot answer calls right now. Patients are suffering, and I feel completely abandoned by my medical practice - how unacceptable is that?

Rude Staff Left Me Hanging Without Help

Appalling customer service experience. I shared my medical history, and the receptionist dismissively responded with a curt refusal to schedule any appointments, abruptly ending the call without offering any guidance or support. In contrast, a brief 5-minute conversation with 111 successfully secured me an appointment.

Nightmare Phone Queue at Local Surgery

What a complete disaster of a medical practice, spending 3 weeks attempting to schedule an appointment by calling three times daily, enduring 45-minute hold times, only to be disconnected when just moments from speaking with someone, and even when finally getting through, discovering no available slots for the next month. This clinic operates with the competence of a cartoon and is utterly incompetent!!

Nightmare Wait: Impossible to Book an Appointment

Utterly appalling customer service that makes scheduling an appointment impossible. Something urgently needs addressing as the situation deteriorates. Patients are getting sicker by the day, and you're better off heading directly to the emergency room where you'll actually receive timely attention.

Terrible Care for Dementia Patients

Utterly appalling level of care. Medical professionals here clearly lack understanding of dementia. We're experiencing immense difficulties supporting our aging father, and this practice offers zero meaningful assistance.

Stressful wait for critical breast exam appointment

My significant other discovered a breast abnormality, causing her significant distress and anxiety. The medical facility initially set up a consultation, but they've already rescheduled twice within a mere four-day period and have now made another cancellation call. "Inconsiderate" doesn't even begin to describe their behavior, and "useless" falls short of capturing my frustration. If I could fully articulate my emotions, I would, but I think my point is crystal clear!!!!!

Long Wait Killed Any Hope of Help

Spending 40 minutes on hold just to schedule a brief 15-minute consultation is absolutely unacceptable. Not a single word of apology was offered, which is outrageous. You need to seriously improve your service, as these delays could potentially jeopardize patients' well-being.

Rushed to A&E for Tonsillitis Meds

Ended up in the emergency department with my kid seeking treatment for tonsillitis because booking a doctor's appointment was impossible. It's utterly disheartening that our neighborhood health clinic is so overwhelmed it can't even deliver fundamental medical care.

Terrible customer service ruined my day

Extremely discourteous employees who showed no willingness to assist. Absolutely not a place I would suggest anyone visit.