Patient Experience Summary

Feedback on Meir Primary Care Centre reflects a mixed experience across multiple service areas. Patients consistently praise the reception experience and clinical expertise, with many highlighting courteous and friendly staff, skilled healthcare professionals, and compassionate care during dental and blood draw procedures. Several reviews commend the efficient appointment processing and quick waiting times for specific services, alongside positive comments about the facility's convenient parking and accessible location. However, significant concerns emerge around appointment scheduling and waiting experience, with multiple patients reporting excessive delays, difficulty booking consultations, and extended hold times on telephone lines. Communication issues are evident, including inaccurate contact information displayed online, failed prescription transfers, and poor responsiveness to patient inquiries. Reception experience varies considerably, with some patients describing dismissive or unprofessional attitudes from front desk staff, while others praise their helpfulness and support.

Accessibility challenges and organisational inconsistencies further impact the service experience. Patients report difficulties with entrance barriers, unclear policy changes regarding appointment requirements, and staff inattentiveness during check-in procedures. Several reviews indicate concerns about care quality and responsiveness, including instances where patients felt their medical concerns were not adequately addressed or communicated. The practice demonstrates capability in delivering reassuring treatment and professional expertise in specific clinical areas, particularly dental care, yet struggles with broader operational efficiency and consistent courtesy across all service touchpoints. Improvements in appointment availability, communication clarity, and reception professionalism would address the most frequently cited frustrations.

Appointment

42.15 %
Poor

Reception

48.76 %
Poor

Cleanliness

68.50 %
Great

Care

56.89 %
Average

Respect

50.42 %
Average

Seen on time

38.64 %
Poor

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VL

Vincent L. Google 5 years ago

Rating

Excellent!

Painless tooth removal with caring staff

I highly endorse the dental services at Meir Primary Care Centre. Jannine at the front desk was courteous and helpful upon my arrival. Dr. Ross performed an exceptional procedure that was completely pain-free, despite my initial anxiety about needing a tooth extraction after avoiding such a treatment for nearly 15 years. He was reassuring and ensured my comfort before beginning the surgery. Afterwards, Nurse Kerry thoroughly explained the post-procedure care instructions and provided clear guidance on addressing any potential complications. Overall, this was a top-tier experience that exceeded my expectations. I am truly grateful to the entire team for their exceptional care and professionalism!

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FP

Fiona P. Google 5 years ago

Rating

Poor!

Stuck Waiting for a Phone Appointment Callback

Unable to schedule a consultation without an initial telephone screening. Phone appointment set for 11:40 on May 5th, and I'm still waiting as of May 6th at 1:10 pm.

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RM

Ruby M. Google 5 years ago

Rating

Excellent!

Friendly staff made my doctor visit easy

Can't find any issues with Meir health centre. My doctors are Dr. Borse and partners. They are excellent physicians, and the receptionists are incredibly kind and supportive ladies who are always ready to help.

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SW

Siona W. Google 5 years ago

Rating

Average!

Waited 20 Minutes While Staff Gossiped

I was expecting my prescription to be prepared and sent to the neighboring pharmacy as planned. I provided the necessary details, but they failed to transfer it, leaving me waiting while the staff member was engaged in a personal phone conversation. I spent 20 minutes idle, witnessing unprofessional behavior. Their service requires significant improvement. My previous healthcare providers were far more efficient, ensuring prescriptions were ready and promptly sent to the pharmacy as promised, without allowing personal distractions to interfere with customer service. Their current approach feels disrespectful and inconsiderate of patients' time and needs.

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ТТ

Татьяна Т. Google 6 years ago

Rating

Bad!

Waste of My Money and Time

Completely worthless.

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LK

Lu K. Google 6 years ago

Rating

Excellent!

Patient Staff Helped Me With Tricky Veins

My deep, hard-to-access veins often challenge Phlebotomists, but the staff remain incredibly courteous and supportive. My entire family has been getting blood drawn here for an extended period, and we've consistently observed respectful treatment of all patients. The team demonstrates remarkable dedication, processing patients swiftly and professionally. It's important to recognize that the medical staff aren't at fault for an individual's difficult venous structure. The previous negative reviewer seems like a narrow-minded, vindictive individual who would likely complain regardless of the circumstances and should probably seek services elsewhere if they're so dissatisfied.

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JT

Josh T. Google 6 years ago

Rating

Bad!

Waited Over 50 Minutes for My Appointment

Might as well be a drop-in clinic Scheduled for 3:10 and I'm still sitting here approaching 4 o'clock Absolutely unacceptable

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JB

John B. Google 6 years ago

Rating

Excellent!

Quick morning donation at blood center

Stopped by the blood donation center today and was pleasantly surprised. The staff were welcoming and efficient, and my wait time was minimal—around 5 minutes. They're doing a fantastic job and should continue their great approach to service!

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NE

Neil E. Google 6 years ago

Rating

Excellent!

Quick and friendly blood test visit

I visited a walk-in clinic for a blood draw and was new to the facility. The front desk staff greeted me warmly and provided excellent assistance. Despite the crowded waiting area, I was called back quickly, waiting just 10 minutes before meeting the phlebotomist. The technician was incredibly skilled and personable, making the entire experience smooth and comfortable. Kudos to the staff for their outstanding service.

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TK

Talal K. Google 7 years ago

Rating

Average!

Friendly staff made my checkup easy

The medical professionals provided excellent assistance and were incredibly supportive during my visit.

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DS

Debbie S. Google 7 years ago

Rating

Bad!

Terrible service from front desk staff

Unprofessional staff, particularly the thin blonde woman with glasses, who seemed more focused on eating at the reception area than providing proper service.

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PH

Phil H. Google 7 years ago

Rating

Excellent!

Quick lunch stop with no lines

Tidy establishment with minimal wait time, very pleasant experience

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AD

Adrian D. Google 7 years ago

Rating

Poor!

Long Lines Killed My Lunch Break

Constantly stuck in endless queues

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NG

Nick G. Google 8 years ago

Rating

Excellent!

Quick and Smooth Morning Checkup

Highly streamlined and well-organized medical facility within the National Health Service system

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DK

David K. Google 8 years ago

Rating

Bad!

Terrible service with endless waiting

Personnel demonstrate a severe lack of professionalism and competence. The queuing and service delays are unacceptably prolonged.

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SQ

Sam Q. Google 8 years ago

Rating

Excellent!

Caring Team Helped Us Through Tough Times

Over the past eight years, we received outstanding care and attention from every staff member, from the welcoming receptionist to the skilled doctors. Leaving the Meir area, and particularly the Meir care centre, was incredibly challenging for us. We want to express our heartfelt gratitude for the compassionate treatment we experienced, which made us feel like part of your extended family. Sincere thanks for your exceptional service - continue maintaining this high standard of care. Warmest wishes, Samson and family!

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ID

Ivañ D. Google 8 years ago

Rating

Excellent!

Caring Nurses Helped Me at Home

Skilled healthcare team dedicated to delivering compassionate medical services directly within local neighborhoods.

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DD

Daniel D. Google 8 years ago

Rating

Excellent!

Quick and Painless Blood Draw

In and out quickly for blood draws, which is a huge relief since I'm terrified of needles and every extra minute of waiting just increases my anxiety.

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RH

Ray H. Google 8 years ago

Rating

Excellent!

Professional tour from start to finish

Highly impressive and well-structured

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DD

Diane D. Google 9 years ago

Rating

Excellent!

Quick Lunch with Friendly Team

The employees here are exceptional, providing top-notch assistance with a wonderfully friendly approach! 😃

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0300 7900169
  • Meir Primary Care Centre Weston Road, Meir Stoke On Trent Staffordshire ST3 6AB

Patient Experience Summary

Feedback on Meir Primary Care Centre reflects a mixed experience across multiple service areas. Patients consistently praise the reception experience and clinical expertise, with many highlighting courteous and friendly staff, skilled healthcare professionals, and compassionate care during dental and blood draw procedures. Several reviews commend the efficient appointment processing and quick waiting times for specific services, alongside positive comments about the facility's convenient parking and accessible location. However, significant concerns emerge around appointment scheduling and waiting experience, with multiple patients reporting excessive delays, difficulty booking consultations, and extended hold times on telephone lines. Communication issues are evident, including inaccurate contact information displayed online, failed prescription transfers, and poor responsiveness to patient inquiries. Reception experience varies considerably, with some patients describing dismissive or unprofessional attitudes from front desk staff, while others praise their helpfulness and support.

Accessibility challenges and organisational inconsistencies further impact the service experience. Patients report difficulties with entrance barriers, unclear policy changes regarding appointment requirements, and staff inattentiveness during check-in procedures. Several reviews indicate concerns about care quality and responsiveness, including instances where patients felt their medical concerns were not adequately addressed or communicated. The practice demonstrates capability in delivering reassuring treatment and professional expertise in specific clinical areas, particularly dental care, yet struggles with broader operational efficiency and consistent courtesy across all service touchpoints. Improvements in appointment availability, communication clarity, and reception professionalism would address the most frequently cited frustrations.

Appointment

42.15 %
Poor

Reception

48.76 %
Poor

Cleanliness

68.50 %
Great

Care

56.89 %
Average

Respect

50.42 %
Average

Seen on time

38.64 %
Poor
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