Melrose Surgery

Prompt service and caring staff made all the difference

Excellent and efficient service, delivered by compassionate and empathetic healthcare professionals! Much appreciated!

Best doctors in the area

The finest medical practitioners in the locality

Reception staff were pleasant and welcoming

I have been with this surgery since 2005. The clinicians here are among the best I have experienced. The doctors are brilliant, always taking time to listen and demonstrating a lovely manner with patients. All the reception staff are nice and pleasant. I feel very fortunate to be in a practice where you can see the same doctor consistently. A big thank you from me and my late husband.

Reception team made us feel genuinely valued

The reception team are all excellent. They are welcoming and always willing to go the extra mile. I hope they recognise how valued they are. Reception staff often receive criticism, and sometimes it is warranted, however the team at this practice are genuinely keen to assist, listen and ensure patients feel satisfied with their experience. They deserve praise.

Felt genuinely heard and well cared for

The clinical team at this practice is the best I have ever had the privilege of encountering. Furthermore, the wider staff, including the reception team and management, are absolutely incredible. Thank you all so much for the exceptional care you provided to my parents. I am saddened that they had to move away from this practice.

Receptionists made the whole experience welcoming

Excellent service provided by the medical team. The reception staff were particularly warm and attentive throughout my visit.

Staff were helpful and made me feel heard

The healthcare team and support staff are excellent, thank you so much 😁

Warm welcome from reception staff throughout

What an amazing medical practice, from the reception team to the nursing staff and all the doctors. I wish we had registered here years ago. I always receive a warm welcome from the front desk team and they do an excellent job, always willing to help with any request. Thank you for all the care and support I have received.

Helpful doctor who listened and understood my needs

The healthcare professional at this practice has been excellent and has provided valuable support in helping me understand my neurodevelopmental condition and addressing my broader medical requirements.

Felt listened to and finally got proper care

After experiencing years of difficulties with prescription management and being left without necessary medication during weekends, I made the decision to seek care elsewhere and contacted this practice to enquire about accepting new patients. Having been registered here for several months now, I can genuinely say it has been a wonderful experience. From my first visit, I felt welcomed by the reception staff, and I subsequently had a health assessment with a nurse who demonstrated excellent care, professionalism, and genuine compassion. Additionally, the clinical practitioner I consulted proved to be attentive and thorough, taking time to listen and showing genuine concern for my overall health and wellbeing. Following years of struggling with my health and receiving what I felt was inadequate treatment elsewhere, the standard of care and support I have received here has been transformative and has significantly improved my wellbeing. I am very grateful for the quality of service provided and look forward to continuing my care with this practice for many years to come.

Friendly staff and thorough professional care

This practice demonstrates a welcoming atmosphere and delivers a professional standard of service with exceptional attention to the quality of care provided.

Friendly practice I'd return to

Excellent practice, I'm really disappointed I had to leave as I relocated away from the area. If I move back to the region, this is definitely the surgery I would return to. Both clinicians have been absolutely wonderful with me.

Couldn't get an emergency appointment when needed

I was unable to secure an urgent appointment when needed.

Friendly staff made me feel welcome

The staff consistently demonstrated a welcoming attitude and provided helpful assistance throughout my visit, delivering a positive service experience.