Melrose Surgery

Compassionate care from an amazing nurse practitioner

The nurse practitioner was incredibly personable and well-informed. He demonstrated genuine care, patiently hearing out my concerns and providing clear, comprehensive explanations about my health situation.

Smooth and painless blood draw with caring phlebotomist

The phlebotomist performed the blood draw punctually and demonstrated exceptional professionalism and courtesy. His skill and demeanor during the procedure were outstanding.

Ineffective physio treatment left me in pain

I consulted a physiotherapist about a potential stress fracture, and they advised me to consume 3 liters of water daily, repeatedly assuring me that my condition would improve. However, after two months, the pain persisted, and walking remained difficult. When our sessions concluded, the physiotherapist promised to refer me back to my general practitioner but failed to follow through, ultimately leading to a challenging and distressing year for me.

Excellent local healthcare with compassionate professionals

We just transferred to this medical practice and are thoroughly impressed with the quality of care and service we've experienced thus far. We would absolutely endorse this facility to others.

Excellent service with a friendly professional touch

My consultation with Mr Asif was excellent - he demonstrated both warmth and expertise. The entire experience was seamless and comfortable.

Exceptional healthcare service at melrose pharmacy

I'm a new patient at Melrose, and I'm thoroughly impressed with their exceptional service. The reception team is delightful, and the GPS and pharmacy staff are absolutely outstanding. When I requested a consultation with a pharmacist about my medication, I received a callback in less than an hour. They truly have an excellent team ❤️

Compassionate care made my medical visit stress-free

The personnel here were incredibly compassionate, from the front desk team to Rebecca, my specific point of contact. They effectively managed my anxiety and delivered excellent service. I'm truly grateful for their support 😊

Shocking medical negligence that left family devastated

The doctor callously suggested my mother should embrace dying at home. Their complaint response took a staggering 7 months, and they attempted to dismiss it by claiming she had passed away. When they finally replied, they conducted no real investigation, merely repeating the doctor's denial of the statement. Always document your medical appointments, people! Now they've implemented a restrictive system where only one issue can be addressed per accuracy form, and only one form request is allowed daily. This means patients with multiple chronic conditions are essentially left to suffer, forced to submit separate forms for each individual health concern. The entire surgical experience was absolutely terrible.

Great experience with friendly coil fitting team

I recently underwent a coil procedure with Dr. Dixon, and I must say her and her staff were absolutely wonderful. The process was swift and much less uncomfortable than I had anticipated.

Compassionate phlebotomist made my blood test experience great

I visited Asif for a blood draw, and he was absolutely wonderful and compassionate. He carefully explained each step of the procedure and offered helpful advice to address my concerns.

Compassionate doctor who truly listened to my concerns

I had a medical consultation for my asthma today with the incredibly compassionate Asif. He demonstrated such genuine care and understanding, and was exceptionally attentive. For the first time in over a decade of struggling with persistent coughing, I truly felt heard and understood. The entire appointment was delightful, with Asif being extremely courteous and providing clear, comprehensive explanations. Please convey my sincere appreciation. Thank you, Charlotte.

Exceptional care from compassionate medical professionals

I deeply appreciate the exceptional compassion and assistance provided by Dr. Ahmed, Dr. Ballagi, and their entire staff. Each team member demonstrated remarkable professionalism, empathy, and attentiveness throughout my experience. My sincere thanks to everyone involved!

Asif made my blood draw completely painless

During my blood draw, I typically struggle with needle anxiety because of my intense sensitivity, but Asif was incredibly gentle and skilled. His technique was so smooth that I hardly noticed the needle, making this the least painful medical procedure I've ever experienced.

Smooth service with helpful staff at the dealership

Absolutely delighted with my experience - managed to snag a coveted parking spot, and was greeted by the wonderfully friendly Rebecca Dixon and her teammate. They kept me well-informed at every step and ensured I understood exactly what to do in case of any potential updates or changes.

Great dental experience with caring professional

My consultation with Mr Aswan was comfortable, productive, and enlightening.

Quick and friendly medical service

Excellent experience! The wait time for my appointment was minimal. Every staff member I encountered was welcoming and supportive.

Exceptional care from a compassionate healthcare professional

Rebecca was absolutely phenomenal during my initial appointment at the clinic. She provided a comprehensive and clear explanation of everything, ensuring I felt completely relaxed and supported throughout the entire process. Her professionalism and exceptional customer service truly made a significant difference in my experience. I am incredibly grateful for her compassionate and thorough approach, and I want to extend my heartfelt thanks to Rebecca for making my first visit so pleasant.

Compassionate pharmacist guides patient with care

Today, I consulted with Pharmacist Asif, who was absolutely outstanding and incredibly supportive. As I'm about to begin a regimen of self-administered injections, Asif meticulously guided me through each stage, carefully confirming my complete comprehension of the procedure. He truly represents the highest standard of professional care and is a tremendous asset to Melrose Surgery.

Terrible healthcare service with zero patient care

Utterly disappointing, with zero empathy for patients and a complete lack of prompt communication.

Great service with a warm personal touch

Extremely welcoming and highly competent staff, had a fantastic experience during my time there