Patient Experience Summary

Patients consistently report positive experiences with the practice's reception and booking services, noting that appointment scheduling is straightforward and accessible, with several mentioning same-day consultations secured within minutes. The welcoming atmosphere and courteous reception experience are frequently highlighted, with staff described as accommodating and friendly from initial contact through to appointment completion.

Clinical interactions are characterised by professionalism, clear communication, and attentiveness to patient concerns. Patients value the time taken to explain procedures and treatment options, with particular appreciation for competent technical skills during procedures such as blood draws and health screenings. Respect and reassurance feature prominently in feedback, with patients noting they felt comfortable and understood throughout their care experience.

A small number of reviews raise concerns about communication delays, complaint handling processes, and restrictive appointment systems that limit the number of health issues addressed per visit. These isolated negative experiences contrast with the broader pattern of positive feedback regarding the practice's responsiveness, care quality, and overall service delivery.

Appointment

87.50 %
Excellent

Reception

89.20 %
Excellent

Cleanliness

88.00 %
Excellent

Care

89.75 %
Excellent

Respect

90.10 %
Excellent

Seen on time

87.80 %
Excellent

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TG

Tina G. Google 11 months ago

Rating

Excellent!

Exceptional asthma care from a caring professional

During my recent asthma consultation, Asif provided exceptional service. He was incredibly welcoming and took the time to thoroughly explain everything, offering valuable insights on how I can maximize the effectiveness of my inhaler medications.

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AS

Ajaib S. Google 11 months ago

Rating

Excellent!

Friendly service from helpful employee

Asif provided satisfactory service.

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AY

Awais Y. Google 11 months ago

Rating

Great!

Compassionate care from an excellent doctor

I had an appointment at Melrose Surgery with Dr. Asif, and the care I received was exceptional. The staff made me feel completely comfortable and truly prioritized my well-being. My entire visit was thoroughly pleasant and left me feeling very satisfied.

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CR

Cici R. Google one year ago

Rating

Excellent!

Friendly pharmacist provides exceptional care and support

I'm thoroughly satisfied with the pharmacy's service. Mr. Awan, the pharmacist, consistently demonstrates exceptional professionalism and courtesy. His helpful demeanor and top-notch assistance have truly impressed me.

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MR

Melyssa R. Google one year ago

Rating

Excellent!

Pharmacist ibrahim saved the day for my family

I've been a patient at this medical practice with my relatives for quite a while, and we've consistently found their care to be top-notch. Today, the pharmacist Ibrahim was particularly outstanding - he listened carefully to my issues and resolved them promptly and efficiently. Much appreciation for his excellent service!

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FZ

Fola Z. Google one year ago

Rating

Excellent!

Wonderful service with a friendly and helpful receptionist

During my latest appointment, the receptionist greeted me with her usual warm and supportive demeanor. Mr Asif was incredibly efficient and handled my consultation with utmost professionalism, demonstrating a genuine willingness to assist. His exceptional customer service makes him an invaluable asset to this medical practice 👍🏽

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GJ

Glenn J. Google one year ago

Rating

Great!

Compassionate health expert provides personalized guidance

The staff was incredibly welcoming and knowledgeable, providing clear explanations that helped me gain valuable insights into my personal health situation.

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SN

Shureena N. Google one year ago

Rating

Excellent!

Compassionate care from asif at alexander road surgery

During my diabetes consultation, Asif demonstrated exceptional compassion and support. He went above and beyond to ensure I felt comfortable and well-informed. I'm truly grateful to be a patient at Alexander road surgery and feel incredibly fortunate to have such a caring healthcare professional. Asif's clear explanations and patient approach made the entire appointment smooth and stress-free. My sincere appreciation goes out to him for his outstanding service. Grateful regards, shureena

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CW

Chris W. Google one year ago

Rating

Great!

Quick and professional service from asif

Excellent experience. Received quick attention. Asif demonstrated professionalism and was extremely supportive throughout our interaction.

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KB

Keith B. Google one year ago

Rating

Excellent!

Excellent care from a professional medical expert

On the 17th of June, I underwent a comprehensive cardiovascular examination performed by Dr. Asif Awan. This was part of my routine annual health screening. The entire consultation proceeded punctually and was characterized by a welcoming, composed, and highly competent atmosphere. I want to express my sincere appreciation to Dr. Awan and the entire team at Melrose Surgery, and I can confidently recommend this medical practice to other patients seeking quality healthcare.

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BH

Ben H. Google one year ago

Rating

Excellent!

Efficient healthcare with friendly staff at clinic

Visited this clinic twice lately for immunization and respiratory check-ups - friendly, skilled personnel (special thanks to Asif) who were efficient and prompt. The waiting room is also welcoming and well-ventilated.

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DD

Derin D. Google one year ago

Rating

Excellent!

Professional and gentle phlebotomist at its finest

Asif ensured my blood draw was smooth and hassle-free!

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AJ

Agubama J. Google one year ago

Rating

Excellent!

Clean and quick dental experience

Spotless and welcoming atmosphere Efficient and courteous staff Minimal wait time

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FS

Faisal S. Google one year ago

Rating

Excellent!

Compassionate doctor makes medical visit a breeze

Visited the Melrose clinic for an initial consultation with Dr. Asif, and I was thoroughly impressed. The entire appointment was incredibly reassuring and relaxed. I felt completely comfortable throughout the examination. The doctor was genuinely understanding of my concerns and provided top-notch guidance and recommendations.

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MG

May G. Google one year ago

Rating

Great!

Exceptional service from a friendly professional

The employee who served me demonstrated exceptional professionalism, communicating courteously and exhibiting remarkable patience while carrying out his responsibilities.

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JW

Jenny W. Google one year ago

Rating

Excellent!

Great service with a warm welcome

Arrived punctually, staff was incredibly welcoming and courteous,

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IJ

Ian J. Google one year ago

Rating

Excellent!

Incredible service from a true professional

Truly outstanding and exceptional work performed by Ibrahim Kadri

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KK

Komal K. Google one year ago

Rating

Excellent!

Friendly service made my day

Employees were exceptionally courteous and friendly

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OA

Olga A. Google one year ago

Rating

Excellent!

Compassionate doctor with exceptional patient care

Dr. Asif Awan! I want to sincerely acknowledge your exceptional professional dedication. Your compassionate approach to patient care is truly praiseworthy. Heartfelt thanks.

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IO

Ingrid O. Google one year ago

Rating

Excellent!

Asif Rocks Awesome Healthcare Consultation Expertise

What an exceptional meeting with Asif! He provided comprehensive insights while maintaining a warm and approachable demeanor. His professionalism was perfectly balanced with genuine friendliness, and I departed feeling thoroughly satisfied and uplifted!

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Patient Experience Summary

Patients consistently report positive experiences with the practice's reception and booking services, noting that appointment scheduling is straightforward and accessible, with several mentioning same-day consultations secured within minutes. The welcoming atmosphere and courteous reception experience are frequently highlighted, with staff described as accommodating and friendly from initial contact through to appointment completion.

Clinical interactions are characterised by professionalism, clear communication, and attentiveness to patient concerns. Patients value the time taken to explain procedures and treatment options, with particular appreciation for competent technical skills during procedures such as blood draws and health screenings. Respect and reassurance feature prominently in feedback, with patients noting they felt comfortable and understood throughout their care experience.

A small number of reviews raise concerns about communication delays, complaint handling processes, and restrictive appointment systems that limit the number of health issues addressed per visit. These isolated negative experiences contrast with the broader pattern of positive feedback regarding the practice's responsiveness, care quality, and overall service delivery.

Appointment

87.50 %
Excellent

Reception

89.20 %
Excellent

Cleanliness

88.00 %
Excellent

Care

89.75 %
Excellent

Respect

90.10 %
Excellent

Seen on time

87.80 %
Excellent
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