Patient Experience Summary

Patients consistently report positive experiences with the practice's reception and booking services, noting that appointment scheduling is straightforward and accessible, with several mentioning same-day consultations secured within minutes. The welcoming atmosphere and courteous reception experience are frequently highlighted, with staff described as accommodating and friendly from initial contact through to appointment completion.

Clinical interactions are characterised by professionalism, clear communication, and attentiveness to patient concerns. Patients value the time taken to explain procedures and treatment options, with particular appreciation for competent technical skills during procedures such as blood draws and health screenings. Respect and reassurance feature prominently in feedback, with patients noting they felt comfortable and understood throughout their care experience.

A small number of reviews raise concerns about communication delays, complaint handling processes, and restrictive appointment systems that limit the number of health issues addressed per visit. These isolated negative experiences contrast with the broader pattern of positive feedback regarding the practice's responsiveness, care quality, and overall service delivery.

Appointment

87.50 %
Excellent

Reception

89.20 %
Excellent

Cleanliness

88.00 %
Excellent

Care

89.75 %
Excellent

Respect

90.10 %
Excellent

Seen on time

87.80 %
Excellent

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JN

Jade N. Google one year ago

Rating

Excellent!

Awesome pharmacist saves the day for med student

I recently visited the pharmacy and had an excellent consultation with Asif, the pharmacist. He was incredibly personable and demonstrated deep expertise, and even went above and beyond by offering some helpful advice for my upcoming medical school examinations!

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OR

Osman R. Google one year ago

Rating

Excellent!

Exceptional care from awesome healthcare professional

Asif provided me with exceptional service, and the way I was attended to was truly outstanding. My entire visit was incredibly satisfying from start to finish.

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AJ

Anna J. Google one year ago

Rating

Excellent!

Amazing service at melrose surgery

I recently joined Melrose Surgery and have been thoroughly impressed by their seamless approach. The reception staff are incredibly accommodating and courteous, and scheduling appointments is remarkably simple and quick. I was able to secure a same-day consultation within just 10 minutes of my initial contact. The level of service has been exceptional, and I feel genuinely satisfied and reassured about my decision to become a patient here. I am grateful for the excellent support I have received thus far. Warm regards A Johnson

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SR

Shakthi R. Google one year ago

Rating

Excellent!

Fantastic service at my local medical practice

I've been a patient at this medical practice for two and a half years, and I can confidently say that the entire team is exceptionally welcoming and always quick to address any questions or concerns I may have.

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HS

Harry S. Google one year ago

Rating

Excellent!

Compassionate care for elderly at melrose surgery

I want to express my appreciation to the team at Melrose surgery, especially Dr Matthew. I accompanied my elderly mother, who is a patient there, and Dr Matthew demonstrated exceptional compassion. He conducted a thorough examination and provided clear, professional explanations. He also helped us coordinate with the receptionist for scheduling follow-up assessments. My mother was thoroughly satisfied with the attentive care and communication she received. Truly outstanding service.

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CC

Caitlin C. Google one year ago

Rating

Excellent!

Fantastic care and gentle blood draw experience

I've experienced nothing short of exceptional, prompt, and effective care at this medical facility. The nursing staff have consistently been incredibly kind and highly competent. My nurse during today's visit was particularly skilled, and her blood draw was so gentle that I barely noticed the procedure.

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R(

Rayyan (. Google one year ago

Rating

Excellent!

Exceptional care with a compassionate medical professional

During my latest health screening, which involved providing blood and urine specimens, I was fortunate to work with Mr. Ashif. His approach was exceptionally competent and supportive, ensuring the entire procedure felt effortless and stress-free. Moreover, he offered insightful medical guidance and carefully walked me through each step with clarity. The quality of service was outstanding—my sincere appreciation goes to Mr. Ashif!

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CJ

Carol J. Google one year ago

Rating

Excellent!

Compassionate support during my stressful time

The service I received was excellent, with the professional demonstrating great attentiveness and providing helpful guidance. They were particularly supportive in helping me manage my stress effectively.

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CG

Carl G. Google one year ago

Rating

Excellent!

Asif saved my day with perfect inhaler solution

Asif is truly a compassionate professional who provides excellent support and expertise. I'm grateful for his help, and the new inhaler he recommended is making a significant difference in my life. 😊

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IS

Irum S. Google one year ago

Rating

Great!

Surprisingly good product despite spelling error

Very good, completely satisfied

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MK

Muhammad K. Google one year ago

Rating

Excellent!

Amazing help from a friendly professional

I was pleasantly assisted by Asif Awaan today. He demonstrated exceptional kindness and professionalism during our interaction.

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CG

Chacko G. Google one year ago

Rating

Excellent!

Great service from a professional technician

Dr. Awan demonstrated exceptional customer service with his welcoming demeanor and willingness to assist.

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Patient Experience Summary

Patients consistently report positive experiences with the practice's reception and booking services, noting that appointment scheduling is straightforward and accessible, with several mentioning same-day consultations secured within minutes. The welcoming atmosphere and courteous reception experience are frequently highlighted, with staff described as accommodating and friendly from initial contact through to appointment completion.

Clinical interactions are characterised by professionalism, clear communication, and attentiveness to patient concerns. Patients value the time taken to explain procedures and treatment options, with particular appreciation for competent technical skills during procedures such as blood draws and health screenings. Respect and reassurance feature prominently in feedback, with patients noting they felt comfortable and understood throughout their care experience.

A small number of reviews raise concerns about communication delays, complaint handling processes, and restrictive appointment systems that limit the number of health issues addressed per visit. These isolated negative experiences contrast with the broader pattern of positive feedback regarding the practice's responsiveness, care quality, and overall service delivery.

Appointment

87.50 %
Excellent

Reception

89.20 %
Excellent

Cleanliness

88.00 %
Excellent

Care

89.75 %
Excellent

Respect

90.10 %
Excellent

Seen on time

87.80 %
Excellent
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