Mere Lane Group Practice

Awful place

Don't bother. Everyone here is just about passing people through and talking up time. There's no care in this place. There's no help in this place. There's no kindness here.

Quick and convenient medical service today

I successfully booked a consultation with the general practitioner starting at 8am and received medical attention on the same day. Just a heads up: the pharmacy closes for lunch from 1pm to 2pm, so plan your prescription pickup accordingly.

Exceptional care from a fantastic medical professional

Absolutely top-notch experience! Dr. Nikpar was incredibly supportive and addressed all my requirements flawlessly. Couldn't have asked for better assistance. Immense gratitude!

Worst medical experience ever with unhelpful staff

I would have given zero stars if possible. The front desk staff were incredibly discourteous. I endured a prolonged wait of an hour just for them to contact me, and they then instructed me to return after two hours. When I explained that my work schedule allowed only a brief window for my medical appointment, they completely disregarded my situation and even went so far as to threaten removing me from their patient list. Consequently, I was forced to return later. Following this unpleasant experience, I switched to a different general practitioner who is remarkably superior. I deeply regret not reviewing their reputation beforehand.

Exceptional healthcare with warm and caring professionals

From the moment you step inside, the staff radiates warmth and hospitality. Their professionalism shines through with remarkable efficiency, and they go above and beyond to provide helpful and detailed information. Without a doubt, this is the most exceptional local GP practice I've ever encountered.

Frustrating medical practice with poor scheduling

Attempting to schedule a medical consultation is consistently frustrating, with no doctor slots ever seeming to be open, forcing me to repeatedly call back day after day. The front desk staff occasionally display an unhelpful and dismissive attitude, which is absolutely the last thing a patient wants to experience when seeking healthcare.

Fantastic first impression with helpful receptionist diane

I interacted with the medical practice's staff for the first time today and was greeted by Diane, the receptionist, who exemplified professionalism and courtesy. She was exceptionally accommodating and swiftly addressed my inquiry with complete clarity.

Horrible customer service at this unprofessional clinic

I deeply regret not checking the reviews before registering here. The reception staff display a repulsive demeanor, openly criticizing a physician right in front of me. They insisted I visit the reception for a matter that could have easily been handled via telephone, and made me return an hour later despite witnessing my difficulty walking. If you're unhappy in your role, you should find alternative employment—this workplace is an incredibly toxic and condescending environment. I would file a complaint, but they deliberately obstruct communication with the appropriate personnel. Evidently, they completely disregard Google reviews. Moreover, if the staff insists on engaging in gossip, they shouldn't force patients to endure a 40-minute wait to connect by phone—it's incredibly disrespectful and highlights why patients struggle to communicate with them.

Terrible service and disrespect for patient's time

I arrived for my scheduled appointment only to be left waiting for 90 minutes, and ultimately was dismissed with a mere apology. The nurse declined to examine my child, suggesting I either return later or schedule a new consultation by phone the following day. What's more frustrating is their complete lack of professionalism - they made no effort to offer an alternative appointment time, despite the inconvenience being entirely their fault. The nurse's refusal to see my baby, citing a lunch break, was incredibly inconsiderate and disrespectful to my time and my child's healthcare needs.

Compassionate nurse rebecca makes healthcare personal

I felt compelled to highlight the exceptional qualities of Rebecca Masih, a nurse at this practice who truly stands out. Her approach goes beyond mere medical assistance; she provides comprehensive guidance and communicates complex information in a way that's easy to comprehend, helping patients understand the rationale behind her recommendations for optimal health. What sets her apart is her ability to establish a genuine personal connection with patients - a skill that many medical practices seem to have forgotten, but which makes such a significant difference in patient care.

Terrible service and rude receptionists ruined everything

This is hands down the most terrible general practitioner's office I've encountered. The receptionists, in particular, are absolutely dreadful.

Terrible service and unprofessional medical staff nightmare

The reception staff were incredibly unprofessional and unhelpful. Their attitude was dismissive and discourteous when addressing my inquiries and concerns, despite clear errors on their part. They completely failed to perform their basic responsibilities, which directly impacted my medical care. As a result of their incompetence, I was forced to cancel my scheduled blood tests because they couldn't deliver the necessary blood form in a timely manner.

Unfriendly staff make healthcare experience unpleasant

The front desk staff displays a complete lack of courtesy and appears discriminatory in their interactions with patients of different backgrounds. While the medical professionals themselves are acceptable, the nursing staff communicates in a blunt manner and seems emotionally detached. The overall atmosphere feels unwelcoming and tense. A healthcare environment should be warm and approachable, but this practice falls short of those expectations. I'm seriously considering switching to another general practice. During the time it was Robson GP, the staff was consistently pleasant, but since transitioning to Merelane, the reception has become notably unfriendly. I sincerely hope management becomes aware of their employees' unprofessional conduct.

Frustratingly long wait times ruin healthcare experience

The waiting period is excessively drawn out. Regardless of your scheduled time or whether you're accompanying an infant, you're guaranteed to be stuck waiting. What purpose does the appointment serve if you're just left sitting around?

Terrible healthcare service with zero personal doctor interaction

Terrible service from this medical practice. Their staff completely lacks the ability to schedule in-person doctor consultations. Despite being a patient with them for over a year, I've never been able to secure a face-to-face appointment with any physician.

Frustrating wait times for medical scheduling

Scheduling a consultation here is quite challenging and frustrating.

Worst customer service ever at this place

The front desk staff are incredibly discourteous. Both women have such an unpleasant demeanor and seem to regard visitors with unwarranted condescension, acting as if they're performing some monumental task—it's laughable.

Terrible customer service at this place

The staff's customer service was extremely unhelpful, and they showed a complete lack of communication skills or willingness to engage.

Terrible service and unavailable pharmacy staff

Arrived at the pharmacy to urgently obtain a prescription around mid-afternoon, but found no personnel at the reception desk. When inquiring, I was informed that the staff had departed early. This left me feeling completely let down and frustrated by the lack of service.

Terrible phone service ruined my entire experience

The front desk staff demonstrated a lack of professionalism and courtesy during our phone interaction, which detracted from the overall experience. A more considerate and polite approach would greatly enhance the quality of customer service.