Mere Lane Group Practice

Terrible service and miserable staff avoid at all costs

Absolutely terrible customer service experience. The front desk staff are incredibly unpleasant and seem completely disinterested in being helpful.

Exceptional healthcare with caring and responsive doctors

Every time I use this service, I'm promptly taken care of. When I schedule an online consultation, the doctor always responds swiftly and addresses my concerns effectively. Today, I was particularly impressed by the physician who saw me - they were incredibly attentive and provided an outstanding consultation. I'm truly delighted with my general practitioner.

Caring nurse but scheduling is a nightmare

The phlebotomist is wonderful and skilled at drawing blood. However, scheduling an appointment for these tests is incredibly frustrating, with wait times stretching to several weeks.

Terrible service destroyed my mothers health forever

Absolutely terrible establishment, completely impossible to reach by telephone, and they've been so careless about my mother's medical needs that her health has seriously deteriorated. STAY AWAY!!!. I'd rate them zero stars if the system allowed it.

Terrible service and unhelpful staff at merelane

I've been a patient at merelane for several years, and I can confidently say the service has become completely unacceptable, with 99% of the problem stemming from the reception staff's terrible attitude. When I requested a medication review online, they marked it as completed without anyone actually contacting me. I called them twice about this issue, and during the second call, they didn't even bother to verify my details and had a dismissive "who cares" approach. When I tried to understand how to file a complaint, I was simply told to obtain some paperwork. I requested someone call me to discuss the matter, but the receptionist flat-out refused. This is particularly frustrating because their own website clearly states that a staff member should reach out to address concerns before a formal complaint is processed.

Worst customer experience ever avoid this place

Terrible personnel and an unacceptable level of customer support

Terrible service from unresponsive medical practice

Frustrated with the medical practice today. Brought my toddler in this morning for an appointment, and they promised to call back this afternoon. It's now past 7 PM, my child is already asleep, and this is completely unacceptable. I've been attempting to reach them by phone throughout the day, but they consistently fail to pick up. Our healthcare provider's service is utterly disappointing, and they will definitely be hearing about this lack of communication.

Terrible customer service at this place

Staff at the front desk display extremely poor customer service and lack basic professionalism, making initial interactions with this establishment highly unpleasant.

Great medical care from friendly staff

As a patient, I want to provide a sincere assessment of Mere Lane group practice. The reception staff consistently demonstrate exceptional helpfulness, and the nursing team is attentive, taking the time to truly listen to patients and consult with physicians when necessary. Overall, I have absolutely no complaints about the quality of care and service provided - my gratitude goes out to the entire practice.

Compassionate care that exceeded my expectations

I'm relatively new to this medical practice, having been here for a few months, and I must say it's the finest healthcare provider I've encountered. The administrative staff who handle phone communications have consistently been incredibly helpful. Moreover, the physician I just consulted was exceptionally comprehensive and made me feel completely comfortable and relaxed during my appointment.

Terrible service and unprofessional medical staff nightmare

The staff at the reception desk display an incredibly hostile and unpleasant demeanor, treating people with complete disregard and actively avoiding providing any assistance. The physicians at this facility are equally problematic. I deeply lament my decision to switch my primary care provider to this center.

Incompetent doctors destroyed my health forever

An absolute disaster of a general practitioner in Liverpool. They dismissed my tonsillitis as "viral" without proper treatment, and now I'm dealing with multiple subsequent health complications as a direct result of their neglectful approach.

Terrible service and staff make this place unbearable

The front desk staff display an incredibly poor demeanor. They consistently go out of their way to dodge providing any assistance. Their approach is patronizing and confrontational. The physicians are equally ineffective. I strongly recommend steering clear of this medical office whenever you can; if you have any alternative option.

Frustrating healthcare with zero personal medical attention

Medical staff consistently dodge in-person consultations. Reception staff exclusively schedule phone consultations. In my case, experiencing back pain resulted in a telephone discussion, prescription for painkillerss, and recommended exercises... This approach failed because my pain persistently recurs. The physician seems satisfied, but I am definitely not. No further explanation needed!

Terrible customer service nightmare

Can't get through to anyone at this company. Their customer service is a complete dead end, with no way to actually reach a live person.

Compassionate care saved my life after strokes

The medical team, particularly the receptionists, Dr. Abraham, and Ms. Murray, have been incredibly supportive throughout my health journey. They've consistently provided exceptional care, especially since my brain-related medical incidents. I cannot overstate how crucial they've been in helping me navigate my challenges. My deepest gratitude goes out to them for their unwavering assistance and compassion xx

Incompetent care leads to delayed hand treatment

Absolutely appalling medical service. I had an x-ray performed at the women's hospital unit several months back, and since then, I've been persistently calling my GP for the results. When I finally visited the doctor about my hand's condition, he casually revealed he'd had the x-ray results for months. I struggled to contain my frustration. Now I'm stuck waiting for a referral to the A&E to address my fractured hand - the whole situation is utterly ridiculous.

Exceptional care from dr khan and staff

I reached out to the medical clinic early in the morning at 8am, and the receptionist was incredibly accommodating, scheduling an appointment for my nephew with Dr. S Khan later that same day. Dr. Khan's approach was exceptional - compassionate, supportive, and thoroughly professional. I cannot recommend Dr. Khan and the reception team highly enough, they truly deserve a perfect score of 10/10.

Terrible medical service with zero compassion

Incredibly disappointing service from both staff and physicians. When I reached out previously, a male doctor summoned me with a condescending attitude, requesting I arrive within 10 minutes, despite my disability and considerable distance from the clinic. Their subpar treatment predates the pandemic, consistently demonstrating a lack of professionalism and empathy.

Compassionate doctor provides outstanding care for elderly patient

Dr. Baggus at Mere Lane provided outstanding treatment during my Auntie's recent visit. Her compassionate approach was truly remarkable. She dedicated her attention to my elderly relative, listening carefully and treating her with genuine dignity. The doctor communicated her medical recommendations with exceptional clarity and obvious concern. This exemplifies the gold standard of healthcare - treating patients with empathy and professionalism!