Mere Lane Group Practice

Terrible service at worst medical practice ever

Undoubtedly one of the most appalling medical practices in Liverpool... their phone line is perpetually unresponsive, with no hold option available, and the staff who do pick up consistently display the most abysmal customer service imaginable... STEER CLEAR AT ALL COSTS

Terrible doctor with dangerous attitude towards patients

Dr. Nikpour demonstrates an alarming lack of compassion and understanding when it comes to individuals struggling with mental health challenges, rendering him unsuitable to provide care for such vulnerable patients.

Worst customer service experience ever encountered

The staff at the front desk are undoubtedly the most discourteous, pompous, and uncooperative individuals you could possibly come across. They seem to go out of their way to avoid assisting you, making one wonder why they even bother picking up the phone after a 20-minute wait during the late morning hours.

Compassionate care when i needed it most

Top-notch medical attention from the physicians. They were incredibly compassionate and empathetic. When I experienced an urgent health issue, the front desk staff were equally supportive and responsive.

Terrible medical care that almost endangered my health

I genuinely despise this medical practice. In just four months, I've been on the verge of completely losing my composure during phone calls with two of the general practitioners. They completely disregard the recommendations from my midwife and consultant, and if I hadn't been persistently advocating for the medication prescribed by the hospital, I would have ended up back in the hospital receiving emergency intravenous fluids. Truthfully, I'm already contemplating switching healthcare providers.

Terrible service and unprofessional customer treatment

Personnel at this establishment demonstrate a severe lack of professionalism and interpersonal skills. Their customer service approach is shockingly inappropriate, and they urgently require comprehensive training in basic courtesy and communication. The reception team's demeanor is so unpleasant that I would be deeply uncomfortable experiencing their treatment in any service context.

Terrible customer service ruins entire experience

Absolute worst front desk staff imaginable. Their customer service is atrocious - anyone dealing with them deserves sympathy and divine intervention.

Terrible medical practice with zero patient compassion

In my view, this so-called "Medical Practice" should be stripped of its designation due to their complete lack of compassion towards patients across every aspect of care. Getting an appointment with a doctor seems impossible, and navigating the hostile barrier of unprofessional, medically inexperienced receptionists is the closest one comes to receiving any assistance. My mother was tragically enrolled with this "Practice" and, from my perspective, was provided absolutely no meaningful support during the critical period leading up to her passing in December 2021.

Terrible healthcare service with discriminatory staff

The general practice is absolutely terrible, with staff displaying consistently discourteous and callous attitudes. Booking an appointment with your doctor seems impossible, as you're perpetually redirected and told to call repeatedly when physically present at the reception. The front desk personnel come across as shockingly discriminatory, creating an utterly unpleasant and unwelcoming environment.

Impossible to book appointments at this practice

I switched to this medical practice some time back, but I've yet to actually consult a physician. Scheduling an appointment seems impossible. I call precisely when the office opens, yet I'm left on hold until after 10am, by which point all available slots have been taken. It's equally frustrating that I can't even book future appointments because they're consistently unavailable - a truly ridiculous situation. With a 3-year-old who's been frequently unwell, I've been forced to resort to walk-in clinics and hospital visits because securing an appointment with our own practice is so challenging. Despite these significant issues, the doctors themselves are genuinely kind and appear to be doing their best, which is why I'm reluctantly giving them 3 stars.

Compassionate doctor makes telehealth a breeze

My telehealth consultation with Dr. Mason was excellent. She was incredibly kind and provided great assistance during our call.

Desperate parent seeks urgent medical help for child

I've been attempting to contact the medical office since Monday, and now it's Wednesday. My daughter is suffering from an allergic reaction, and I've already had to take her to the hospital. They're telling me we need to see a GP, which is completely unacceptable. Over the past three days, I've made over 300 phone calls. I finally got through on Tuesday, only to be told no appointments were available. Once again today, I cannot get through at all. This healthcare system is completely broken and ineffective. Urgent improvements are absolutely necessary.

Worst customer service nightmare ever

Getting a hold of a live representative here is about as likely as having a direct conversation with the Almighty.

Terrible customer service ruins entire experience

Front desk staff were unprofessional and discourteous, creating an unwelcoming atmosphere from the moment I arrived.

Frustrating phone service with zero customer support

Attempted calling multiple times with no response. They seem to be hanging up incorrectly, and all I hear is a message saying the Pearson I'm trying to reach is on another call and to try again later. I'm simply trying to place an order for my medication, for goodness' sake.

Compassionate nurse helps mom understand diabetes better

I attended the medical clinic today for a diabetes consultation on behalf of my mother. The practice nurse, Rebecca Mashi, was exceptionally helpful and communicative while discussing my mum's health status. Remarkably, she managed to engage my mother's attention in a way that's unprecedented - my mum was genuinely attentive to the information being shared. I'm particularly motivated to provide this positive feedback because my typically reserved mother actually made favorable comments about the consultation (which is highly unusual for her). We now have Rebecca's contact details and both my mum and I feel reassured that we can reach out to her with any future questions or worries about her medical condition. Warm regards, Suzanne

Caring doctors but frustrating reception experience

The medical staff here are excellent, and I've had no issues with the physicians themselves, which is why I'm giving a 3-star rating. Despite their quality care, the front desk and communication are problematic. The phone lines are consistently jammed or require endless waiting to connect. I recognize that other patients also need to contact their general practitioner, but when you visit the clinic, the reception staff seem perpetually unavailable and not actively answering calls, regardless of the time of day.

Worst experience ever with terrible customer support

Terrible service

Terrible service and ridiculous wait time

All our front desk staff are occupied, and you're stuck Waiting in line for more than an hour - what a ridiculous situation

Terrible healthcare that fails vulnerable elderly patients

Utterly appalling, my elderly grandfather has been completely disregarded by this medical facility. He's been experiencing blood loss for more than a month, and his primary care physician hasn't even bothered to make a home visit. Healthcare professionals should be passionate about their work and genuinely committed to patient care!