Mere Lane Group Practice

Frustrating service with no human connection

Countless calls made, not a single connection achieved

Terrible service and complete lack of communication

Attempted to contact the medical practice at 10:30 AM on 11/11/2020 for a physician consultation, and as of 6:40 PM, I'm still waiting for a return call. This is absolutely unacceptable. It's not as if the clinic is overwhelmed with patients, and making a simple phone call shouldn't be this difficult. No wonder individuals struggle with mental health when healthcare communication is so poor. The bureaucratic requirement of seeing a GP before hospital treatment only adds to the frustration of this entire situation.

Terrible reception mars an otherwise great medical practice

This medical facility is impeccably maintained and hygienic, with highly competent physicians and nursing personnel. The sole drawback is the reception team, who are remarkably discourteous and lacking in compassion, often treating patients disrespectfully. They consistently claim prescriptions have been processed and sent to the pharmacy, yet fail to do so approximately 90% of the time. It's important to note that this criticism does not apply to all reception staff, as a few exceptional individuals are genuinely helpful and go above and beyond to assist patients.

Terrible service at anfield medical practice

During my time residing in Anfield, I experienced this facility firsthand. Being a foreigner, the reception staff were immediately aware of my status. I can confidently state that this was the most unprofessional front desk experience in my 11-year UK residency. The staff were discourteous and visibly disgruntled, making me feel like an inconvenience. The prospect of scheduling a GP appointment within the next two weeks seemed completely unattainable. It's truly disappointing.

Frustrating wait leads to unexpected appointment cancellation

I arrived at the practice early at 8am, hoping to secure an appointment. After finally being scheduled for 9:10 am, I waited patiently until 9:45. When I approached the reception to inquire about the delay, I was stunned to learn that my appointment had been cancelled because I hadn't logged in on their screen. I had wasted an entire hour and 45 minutes of my morning. Absolutely furious!!!

Terrible service and complete staff incompetence

After spending an entire hour in the waiting area, I approached the reception staff to inquire about my appointment, only to discover they had completely neglected to add my name to the queue. Simply incredible.

Terrible service and communication at mere lane practice

This medical facility is deteriorating rapidly. The hospital advised me to urgently consult my general practitioner. Since Dr. Godfrey and Riaz left, the service has become completely inadequate. Securing an appointment now requires a minimum two-week wait. When I requested login details for my medical records, I was mistakenly provided with another patient's information. The Mere Lane practice is going downhill.

Terrible reception but great doctor at clinic

The reception staff are incredibly reluctant to schedule any appointments, and you're fortunate if they're feeling generous enough to book you in. Their demeanor is hostile and has essentially ruined the reputation of this general practice in Liverpool. However, there are positives, such as the exceptional Dr. Nikpour, making it a mixed experience. The most frustrating aspect is the near-impossible task of reaching the practice by phone. During my multiple visits, I've witnessed the staff engaged in conversation while the phone continues to ring unanswered. It's worth noting that the youngest receptionist stands out as an exception to this unprofessional conduct.

Terrible service and impossible to schedule appointment

I was curtly informed yesterday that to secure an appointment before mid-July, I needed to call precisely at 8 am. Since then, I've been persistently trying to reach them for 45 minutes straight, but no one is picking up the phone.

Clean and welcoming healthcare facility

Sleek and contemporary healthcare facility.

Impossible phone system wastes precious morning time

Trying to schedule an appointment here is an absolute ordeal. Expect to spend around 30 minutes repeatedly hitting redial just to get through to someone.

Terrible service and endless waiting at this clinic

Terrible primary care physician... appointments involve excessive waiting periods...