Merrow Park Surgery
Average! (46 reviews)
Average! (46 reviews)
Mixed patient experience. Positive feedback on courtesy, professionalism, and clinical care quality. Significant concerns regarding appointment availability and booking system efficiency, with extended waiting times for routine access. Some patients report difficulty reaching reception and lengthy phone queues.
Communication and continuity of care noted as variable depending on clinician. Reception staff generally described as welcoming. Environment and facilities reported as pleasant. Key issue is appointment access constraints affecting patient satisfaction and retention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Mixed patient experience. Positive feedback on courtesy, professionalism, and clinical care quality. Significant concerns regarding appointment availability and booking system efficiency, with extended waiting times for routine access. Some patients report difficulty reaching reception and lengthy phone queues.
Communication and continuity of care noted as variable depending on clinician. Reception staff generally described as welcoming. Environment and facilities reported as pleasant. Key issue is appointment access constraints affecting patient satisfaction and retention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Pauline H.
7 years ago
Bad!
Long wait times and poor communication
I had a very poor experience at this practice.
Jeremy G.
8 years ago
Poor!
Long waits for face to face appointments here
I have been a patient at this practice for a couple of years. While I do not have an ongoing relationship with a particular clinician as I see different practitioners each time, they have consistently been courteous and supportive. However, the main issue I face is the significant waiting time for in-person appointments for routine matters, which typically extends to around four weeks. The phone consultation option available sooner does not substantially improve the situation. Due to these appointment availability concerns, I am contemplating switching to another practice.
Laura C.
8 years ago
Bad!
Felt dismissed and unwelcome at appointment
The clinician I saw was very dismissive and condescending. The appointment lacked warmth and courtesy.
Steven T.
10 years ago
Great!
Friendly service but parking could be better
The team demonstrated professionalism and the facilities were pleasant. However, parking availability presented a challenge.
Clinton L.
10 years ago
Excellent!
Helpful support during my recovery period
Excellent practice that provided me with tremendous support during my recovery from major surgery. I'm very grateful for their assistance👍🏼
Dan H.
10 years ago
Excellent!
Surgery staff listened and really helped
This practice has been tremendously helpful to me recently.