Midway Surgery
Excellent! (78 reviews)
Excellent! (78 reviews)
Patients consistently report positive experiences across appointment booking, clinical care, and reception services. The online booking system, initially a concern for some, has proven efficient with same-day appointments readily available and processing times notably quick. Clinical staff are described as professional, compassionate, and thorough, conducting comprehensive assessments while taking time to listen carefully and explain matters clearly. Reception teams demonstrate courtesy and responsiveness, with telephone enquiries handled promptly. Patients appreciate the unhurried nature of consultations and the attentive approach to their concerns, with many noting they felt genuinely heard and supported throughout their visits.
The practice maintains consistency in service quality across different clinicians and team members. Patients report confidence in the care provided, with particular praise for clear communication about next steps and treatment pathways. The transition to the new online appointment system has enhanced accessibility, with convenient booking options that work well for those with demanding schedules.
Whilst one patient initially had reservations about the online booking form complexity, this concern was resolved through swift responses and prompt appointment availability. Overall, feedback reflects a patient-centred approach where accessibility, responsiveness, and quality of care are sustained across the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently report positive experiences across appointment booking, clinical care, and reception services. The online booking system, initially a concern for some, has proven efficient with same-day appointments readily available and processing times notably quick. Clinical staff are described as professional, compassionate, and thorough, conducting comprehensive assessments while taking time to listen carefully and explain matters clearly. Reception teams demonstrate courtesy and responsiveness, with telephone enquiries handled promptly. Patients appreciate the unhurried nature of consultations and the attentive approach to their concerns, with many noting they felt genuinely heard and supported throughout their visits.
The practice maintains consistency in service quality across different clinicians and team members. Patients report confidence in the care provided, with particular praise for clear communication about next steps and treatment pathways. The transition to the new online appointment system has enhanced accessibility, with convenient booking options that work well for those with demanding schedules.
Whilst one patient initially had reservations about the online booking form complexity, this concern was resolved through swift responses and prompt appointment availability. Overall, feedback reflects a patient-centred approach where accessibility, responsiveness, and quality of care are sustained across the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mr R. one month ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat Practise. Efficiently Run.
New Anima system is amazing especially for someone like me who finds it difficult to get out/leave the house. Lightening fast response times. If a Doctor requires to contact me I get a message and depending on how busy they are, Doctor rings me to address my issue/problem. Doctors accessible and very helpful. 10/10
Linda G.
one month ago
Excellent!
Reliable practice that's stood the test of time
This was my medical practice from many years back, and my partner continues to attend there and finds it remains just as excellent as it always was.
Tim T.
2 months ago
Excellent!
Took time to listen and understand my concerns
Excellent - thoroughly assessed all presenting concerns, demonstrated attentiveness and diligence in working towards resolution.
Midway Surgery
one month agoHi Tim, Thank you so much for feeding back your experience and leaving this great review of your recent visit to our practice. It is lovely to hear such positive feedback and that you felt the team member was thorough and took time and patience to resolve your problems. We appreciate you taking the time to feedback to us. Best wishes Susan - Practice Manager
S S.
2 months ago
Excellent!
Took time to listen and explain things
An excellent practice overall. I received very good care and felt that sufficient time was devoted to understanding my concerns without any sense of hurry. The clinical staff demonstrated considerable knowledge and a friendly demeanor. The healthcare provider was also very good at explaining matters clearly. First-rate experience.
Midway Surgery
one month agoDear S, How lovely to read such positive feedback about your visit to our practice and your interactions with one of our nurses and one of our GP team. The team will be so pleased to hear your feedback as they take their responsibilities to our patients very seriously. Your feedback is much appreciated. Kind Regards Susan - Practice Manager
Shaiba I.
2 months ago
Excellent!
Felt properly listened to and explained things well
The nursing staff member provided excellent care and took considerable time to ensure I fully understood all the information shared with me. This practice delivered a genuinely positive service experience.
Midway Surgery
one month agoDear Shabila IIyas, Thank you for your positive review of your appointment with Katy, one of our nurse practitioners. It is always great to receive such lovely feedback about one of the team and I know that Katy will be over the moon to know you felt she had given you such a good service during your visit with her. We really do appreciate you having taken the time to complete this review. Thank you once again. Kind Regards Susan
Jo C.
2 months ago
Excellent!
Easy appointment booking through the app
It is straightforward to book appointments through the practice's digital platform. The team demonstrates empathy and provides useful support.
Midway Surgery
one month agoDear Jo, Thank you so much for completing your review of Midway Surgery and of your experience booking an appointment through our online system Anima. It is fantastic to hear that you have found the Anima online system so easy to use and to obtain an appointment through. We introduced the online system to try to ensure appointments were allocated fairly and equitably and within the right time frames with the right clinician, so it is lovely to read that this has worked so well for you. Thank you once again for completing this review it is much appreciated, Best Wishes Susan - Practice Manager
J B.
2 months ago
Excellent!
Online form to antibiotics in two hours
I cannot fault the service I received during my visit. I completed the online registration form in the morning, attended an appointment with a nurse practitioner at mid-morning, and had returned home with a prescription by late morning. The healthcare professional was pleasant and conducted a comprehensive assessment while providing reassurance throughout. I am grateful to the entire team at the practice.
Midway Surgery
one month agoDear JB, Thank you for feeding back such a positive review of both the appointment booking system and Katy one of our Nurse practitioners. It is always lovely to hear when something has worked so well and the process worked in every way it should have for the patient experience and the clinicians. We really do appreciate you taking the time to feedback to us and thank you once again, Kind Regards Susan - Practice Manager
Shelia C.
2 months ago
Excellent!
Quick response and same day appointment offered
The initial form was processed very quickly. Following this, the practice contacted me promptly to arrange an appointment on the same day.
Midway Surgery
one month agoDear Sheila Thank you for taking the time to share such positive feedback. We’re really pleased to hear that you managed the online form system so well as it helps you access appointments quickly and with the right clinician. We really appreciate your support and are delighted you feel well cared for as a patient at the practice. Kind Regards Susan - Practice Manager
Ruth S.
2 months ago
Excellent!
Quick callback and same day appointment available
The practice responded promptly to my call and was able to arrange a same-day appointment. The care and treatment I received during my visit were of a high standard.
Midway Surgery
one month agoDear Ruth Thank you for feeding back such a positive review of our practice. It is always lovely to hear when something has worked so well and the process worked in every way it should have for the patient experience and the clinicians. We really do appreciate you taking the time to feedback to us and thank you once again, Kind Regards Susan - Practice Manager
Lesley M.
2 months ago
Excellent!
Felt heard and given proper time
The healthcare professional was genuinely kind and compassionate, demonstrating patience and attentiveness during my visit.
Midway Surgery
one month agoDear Lesley Thank you for feeding back such a positive review of both the appointment booking system and Katy one of our Nurse practitioners. It is always lovely to hear when something has worked so well and the process worked in every way it should have for the patient experience and the clinicians. We really do appreciate you taking the time to feedback to us and thank you once again, Kind Regards Susan - Practice Manager
Damian (.
3 months ago
Excellent!
Online booking system made appointments easier
We have consistently felt fortunate to have access to this practice, as the standard of care has been consistently positive. The transition to the new online appointment platform has appeared to enhance the service further - the system operates with impressive efficiency and callback times are notably quicker than anticipated. The team continues to deliver excellent service.
Midway Surgery
one month agoDear Damian Thank you so much for completing your review of Midway Surgery and of your experience booking an appointment through our online system Anima. It is fantastic to hear that you have found the Anima online system so easy to use and to obtain an appointment through. We introduced the online system to try to ensure appointments were allocated fairly and equitably and within the right time frames with the right clinician, so it is lovely to read that this has worked so well for you. Thank you once again for completing this review it is much appreciated, Best Wishes Susan - Practice Manager
Carol S.
3 months ago
Excellent!
Felt listened to and given practical advice
I felt that the clinician fully understood my symptoms and concerns. I didn't feel rushed during the appointment. I received a thorough examination and was given practical advice on steps I could take to help manage my symptoms.
Midway Surgery
one month agoDear Carol Thank you so much for feeding back your experience and leaving this great review of your recent visit to our practice. It is lovely to hear such positive feedback and that you felt that Katy was thorough and took time and patience to resolve your problems. We appreciate you taking the time to feedback to us. Best wishes Susan - Practice Manager
Vivien G.
3 months ago
Excellent!
Quick appointment booking and unhurried consultation
Excellent care from the initial booking process through to the appointment itself, which was arranged promptly. The consultation was thorough and unhurried, allowing time for proper discussion. The healthcare professional demonstrated genuine compassion and attentiveness throughout. The various pathways forward were communicated clearly and comprehensively.
Midway Surgery
one month agoDear Vivien Thank you so much for such a positive review of our service. We are so pleased that you have had such a fantastic experience using our system and services today. We really do appreciate the time taken to leave a review, Kind regards Susan - Practice Manager
Sally S.
3 months ago
Excellent!
Called promptly after completing the form
Had a wonderful visit to the practice today. Was called through promptly after finishing the registration paperwork. Everything went smoothly without any issues.
Midway Surgery
3 months agoDear Sally Thank you so much for such a positive review of our service. We are so pleased that you have had such a fantastic experience using our system and services today. We really do appreciate the time taken to leave a review, Kind regards Susan - Practice Manager
Fa T.
3 months ago
Excellent!
Felt listened to and reassured throughout
The nursing staff member was excellent, providing clear explanations and taking time to ask thorough questions. I felt much more confident and reassured following the appointment.
Midway Surgery
3 months agoDear Fa T Thank you for leaving such a great review about your appointment with one of our nurses, it is lovely to hear that you felt she explained things to you so well and that you felt reassured when you left her clinic. I will be sure to let the nurse team know your views. We really do appreciate the time taken for you to leave your reviews of our team so thank you once again. Best Wishes Susan - Practice Manager
Orla O.
3 months ago
Excellent!
Reception team handled medication query efficiently
Absolutely fantastic team, had a small query over the phone recently regarding my healthcare needs. The solutions have been quick, easy and entirely straightforward. The reception team were wonderful - I wish I could remember who I spoke to, as they were just incredible. Polite, patient, and understanding. Quick solutions and no time wasted in reassuring myself on this matter. Just thank you so much! (:
Midway Surgery
3 months agoDear Orla Thank you for sharing your positive feedback about your experience with our practice team. We are really pleased to read your positive comments about our surgery and team, we really appreciate it. Best Wishes Susan - Practice Manager
Katherine S.
3 months ago
Excellent!
Thorough same-day appointment with nurse practitioner
Received same-day appointment with a qualified healthcare practitioner who conducted a comprehensive assessment.
Midway Surgery
3 months agoDear Katherine, Thank you for sharing your positive feedback. We are so pleased to read your kind comments about our Nurse Practitioner and it is great to hear you felt they were very thorough. Best wishes Susan - Practice Manager
D Y.
3 months ago
Great!
Helpful staff and convenient on-site parking
The practice consistently demonstrates a helpful and welcoming approach from its team members. There are multiple clinicians available, each displaying professionalism, courtesy, and capability in their interactions. On-site parking facilities are provided for patient convenience.
Midway Surgery
3 months agoDear DY Thank you for taking the time to share your positive feedback. We are really pleased to hear how well supported you feel by the team during your recent contact with us. Your comments are much appreciated by the whole team. Kind Regards Susan - Practice Manager
Paulina R.
3 months ago
Excellent!
Online booking made appointments easier for working families
We have been registered with this practice for over a decade. During this time, we welcomed three children and consistently received excellent support throughout. The practice demonstrated helpfulness across all our visits, with a clear focus on providing care for younger patients and infants. The team comprises diverse staff members, and we found the standard of care to be consistent regardless of which clinician we consulted. The reception team handled our telephone enquiries with professionalism and courtesy. The recently implemented online appointment system has proven to be user-friendly, offering convenient booking options that work well for those with demanding work schedules. Our family feels fortunate to access such high-quality care through the NHS. The experience has often felt comparable to private healthcare provision.
Midway Surgery
3 months agoDear Paulina Thank you for taking the time to share your positive feedback. We are really pleased to hear that our online triage system works well for you and your family and that you are happy with our response and appointment availability. Thank you for your kind words about how supported you feel by the whole practice team over the years, we really appreciate your supportive comments. Kind regards Susan - Practice Manager
Nicky B.
3 months ago
Excellent!
Helpful advice for my infected finger
I received excellent support during my visit regarding a finger infection. The healthcare professional I saw was very kind and provided me with helpful guidance and appropriate care. They demonstrated a friendly and professional manner throughout the appointment, which I greatly appreciated. Thank you for the positive experience.
Midway Surgery
3 months agoDear Nicky Thank you for taking the time to share your positive comments following your recent appointment with Katy our nurse practitioner. We are so pleased you found her to be so professional and that she gave you good advice and treatment, it is great to know you felt well cared for by her. Your kind comments will make her day. Best Wishes Susan - Practice Manager