Mildmay Medical Practice

Terrible service and unhelpful medical staff nightmare

If alternative healthcare providers are available, I strongly recommend seeking care elsewhere. The female receptionist displayed an unacceptable level of unprofessionalism, showing a dismissive and discourteous attitude. Due to incorrect online documentation for my x-ray, I was turned away from the local hospital while experiencing significant illness. When I tried to address these issues with another reception staff member, my concerns were politely yet effectively brushed aside. As a result, I have since transferred my medical registration to a different practice. My advice is simple: steer clear of this facility.

Terrible service and zero communication from practice

After four months, I remain without any reply to my numerous attempts to communicate via email and phone, seeking medical documentation needed for employment purposes. As a result, I have opted to seek care elsewhere.

Exceptional care from a welcoming medical team

I recently became a patient at this clinic and am impressed by the warm, caring approach of the healthcare team and the smooth, well-run nature of the practice. Much appreciation for their excellent service.

Unhelpful receptionist ruins medical practice experience

I received a text to schedule a blood test but encountered difficulties logging into the Swiftqueue system. Dr Roberts suggested I visit reception to arrange the booking, as he also experienced login problems. Today, I finally had time to address the issue. The first receptionist, who appeared to be of Spanish descent, was unhelpful, disinterested, and failed to listen to my concerns. She used answering the phone as an excuse, despite three other staff members being available to take calls. I'm a patient too!!! Eventually, the young gentleman beside her stepped in and assisted me in resolving the problem. THAT WAS EXCELLENT CUSTOMER SERVICE! It seems hypocritical to display posters urging patients to be courteous when the receptionist displays such an attitude. That initial staff member reflected poorly on the reception team and does not uphold the standards of Mildmay Medical Practice. Based on previous reviews, it's evident that the reception staff require training in customer interaction and a reminder of their professional responsibilities.

Terrible service and unprofessional communication disaster

Another dreadful encounter with their service. They contacted me at 10:10 about a scheduled appointment at 11:00, forcing me to hastily depart from work. Upon arrival, no trace of the appointment existed in their system. To add insult to injury, the receptionist abruptly terminated the call without offering any explanation. Previously, they scheduled a phone consultation and never followed through. When I attempted to seek clarification, they flatly denied rescheduling. I'm escalating this matter.

Unprofessional staff ruins decades of patient loyalty

The front desk staff displayed a shocking lack of professionalism when interacting with my elderly mother during her attempt to schedule an appointment. When my mother accidentally dropped the phone, the receptionist began shouting the appointment details in an aggressive and harsh manner, which I could clearly hear. This was particularly offensive given that my mother has been a loyal patient at this medical practice for over three decades. The manner of communication was completely inappropriate and utterly disrespectful. To make matters worse, the receptionist abruptly terminated the call without any consideration. Such conduct is unacceptable and reflects poorly on the entire medical practice, and this attitude desperately needs to be addressed.

Compassionate support that truly transforms healing

Dear Dr. Roberts, I want to express my heartfelt appreciation for the exceptional care and support you provided me during today's therapeutic session. Your commitment to my emotional healing is absolutely priceless. Throughout our conversation, I experienced an incredible sense of safety and trust while sharing my most vulnerable thoughts and personal experiences. Your remarkable capacity to listen empathetically and provide gentle, insightful guidance has been crucial in helping me process my emotions today. Your professional expertise continues to empower me in confronting and overcoming challenges that once seemed insurmountable. I feel incredibly blessed to have connected with such a compassionate and skilled professional as yourself. Thank you, Dr. Roberts, for your profound empathy, remarkable insight, and consistent support. The positive influence you've had on my personal growth is truly immeasurable, and I am deeply thankful. Warm regards, Alejandro

Lifesavers with quick vaccine solutions

The employees were incredibly supportive and accommodating, enabling me to quickly secure my required travel vaccinations with minimal hassle.

Exceptional care and service for all ages

The administrative personnel and physicians are exceptional. The incredibly efficient, compassionate team demonstrates remarkable understanding, particularly with my elderly mother, with empathetic doctors even going above and beyond by conducting home visits when she was unable to come to the clinic. Phone calls are invariably answered within moments by knowledgeable staff, and when they identify a significant concern, they typically arrange a doctor's telephone consultation within a couple of hours. The physician can then determine whether an urgent same-day in-person appointment is necessary or if alternative communication methods would be more appropriate. Unlike typical medical practices, their waiting area never becomes overcrowded or uncomfortable. Instead, they meticulously manage patient flow, ensuring only two or three individuals are present in the spacious waiting room, which effectively minimizes cross-infection risks. This streamlined approach is crucial to delivering a smooth, reassuring, and stress-free patient experience. Since the practice's management changed a few years ago, it has undergone a remarkable transformation. With each interaction, I continue to be thoroughly impressed by their consistently high standards.

Terrible doctor traumatizes worried mother and baby

I've waited a day to see if I could calm down and let it go. However, I genuinely believe my experience yesterday merits a 1-star review of this medical practice. I brought my 6-month-old baby in because she had a high fever, was vomiting, and clearly distressed. After monitoring her symptoms overnight and receiving an unsatisfactory phone consultation with 111, I sought help from my GP. Despite initially agreeing to see me that day, I was seen by the most unprofessional doctor imaginable. He was rude, cold, condescending, intimidating, and completely unhelpful. He briefly examined her and dismissively stated, "it's just a virus." As a new mother with a record showing we rarely seek medical attention, I was appalled. No parent should be made to feel as belittled as I was. The advice is to seek help, yet the moment you do, you're immediately judged. I acknowledge the system is broken and that healthcare professionals are tired, overworked, and underpaid. I wish things were different. However, I cannot excuse such unprofessional conduct and poor bedside manner. The GP simply texted me information instead of providing proper guidance, which was incredibly lazy and inadequate. While I've had positive experiences with nurses during my daughter's vaccinations, both the 6-week and 6-month check-ups with the doctors have been thoroughly disappointing.

Grateful for compassionate support from practice manager

I appreciate the assistance provided by the practice manager in resolving my concerns.

Amazing service from caring healthcare professionals

The front desk personnel are absolutely wonderful and supportive. My family and I recently relocated from Glasgow to London, and we encountered some complications with our medical documentation and NHS registration. One of the staff members diligently tracked down our information for us. In particular, Roberto has been an incredible asset - he's efficiently managed our appointments and prescriptions. He's incredibly compassionate and genuinely kind-hearted. I cannot emphasize enough how grateful we are for his exceptional service.

Rude staff ruined my entire medical experience

I attempted to schedule a consultation but was deeply frustrated when a staff member at the front desk aggressively confronted me. The entire medical facility seems to demonstrate a consistently poor approach to patient interactions.

Exceptional care from a fantastic medical team

Dr. Roberts and Shaniya at the front desk are absolutely fantastic.

Passionate plea for our beloved healthcare heroes

MEDICAL PROFESSIONALS/COMPASSIONATE AND CARING URGENTLY REQUIRE ADDITIONAL FINANCIAL SUPPORT PREDATORY FORCES THREATEN OUR NATIONAL HEALTH SERVICE, WE MUST STAND GUARD

Great service from caring medical professionals

I've visited this medical facility on two occasions—consulting both a physician and a nurse—and found them to be incredibly supportive, streamlined, and compassionate. Highly endorse!

Frustrating health care with zero personal attention

Medical professionals exclusively offer telehealth consultations, making face-to-face visits completely unattainable. Absolutely worthless.

Exceptional service from liberty and her team

I am grateful to Liberty and her team for their exceptional responsiveness and eagerness to help me address all of my questions with utmost efficiency.

Amazing doctor who truly cares about patients

Dr. Arrowsmith is an exceptional healthcare provider who truly prioritizes patient care. Her compassionate approach and willingness to take the time to thoroughly understand my medical concerns have been incredibly reassuring. Unlike many physicians who seem hurried, she creates a comfortable environment where I feel heard and supported, which is particularly valuable when addressing complex health matters. I feel fortunate to have found such a dedicated and understanding doctor at this medical practice.

Exceptional care from a truly compassionate medical team

I was contacted exactly when expected and quickly scheduled for an immediate consultation. The physician who reached out and then treated me was exceptionally compassionate and warm. His approach was unhurried and he carefully explained all potential treatment pathways. I felt completely validated, listened to, and genuinely supported throughout the entire interaction. I want to emphasize that every single interaction I've had here - from administrative staff to nursing team to all medical professionals - has been consistently excellent. My sincere appreciation goes out to your team for maintaining such a caring approach despite facing significant systemic obstacles like personnel constraints and inadequate governmental financial support. 🙏🏻😊🙏🏻😊