Mildmay Medical Practice
Average! (91 reviews)
Average! (91 reviews)
Feedback on this practice reveals a deeply polarised patient experience with significant inconsistencies across service areas. Reception staff conduct emerges as a persistent concern, with multiple patients reporting discourteous interactions, gatekeeping behaviour, and poor appointment booking experiences. Patients describe difficulty securing timely appointments, lengthy waiting times, and administrative delays affecting prescription management and follow-up communication. Conversely, medical professionals receive consistent praise for attentiveness, compassion, and thorough care, with several patients highlighting exceptional listening skills and reassuring approaches. The practice demonstrates notable variation in service quality, with some patients experiencing smooth, efficient interactions and others encountering frustration with accessibility and responsiveness. Communication gaps appear particularly problematic, including missed referral submissions, delayed test result discussions, and inadequate follow-up on administrative matters. While clinical care is frequently commended, systemic organisational issues around appointment availability, reception courtesy, and administrative coordination require urgent attention to bridge the gap between the quality of medical care and the broader patient experience.
Patients who have engaged with specific staff members often report exceptional service, suggesting individual commitment exists within the practice. However, the frequency of complaints regarding reception gatekeeping, appointment access difficulties, and administrative responsiveness indicates these issues are widespread rather than isolated. Some long-term patients express satisfaction with continuity of care, while newer patients frequently struggle with registration processes and initial access. The practice appears to have undergone recent management changes that some patients perceive as positive, though appointment availability challenges persist. For patients requiring consistent medical supervision or those with complex health needs, the unpredictable access to appointments and variable communication standards present genuine concerns about care continuity and responsiveness.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient feedback
Track improvement over time
Export evidence for CQC inspections
Claim your profileShows how often this practice responds to patient reviews and feedback.
Feedback on this practice reveals a deeply polarised patient experience with significant inconsistencies across service areas. Reception staff conduct emerges as a persistent concern, with multiple patients reporting discourteous interactions, gatekeeping behaviour, and poor appointment booking experiences. Patients describe difficulty securing timely appointments, lengthy waiting times, and administrative delays affecting prescription management and follow-up communication. Conversely, medical professionals receive consistent praise for attentiveness, compassion, and thorough care, with several patients highlighting exceptional listening skills and reassuring approaches. The practice demonstrates notable variation in service quality, with some patients experiencing smooth, efficient interactions and others encountering frustration with accessibility and responsiveness. Communication gaps appear particularly problematic, including missed referral submissions, delayed test result discussions, and inadequate follow-up on administrative matters. While clinical care is frequently commended, systemic organisational issues around appointment availability, reception courtesy, and administrative coordination require urgent attention to bridge the gap between the quality of medical care and the broader patient experience.
Patients who have engaged with specific staff members often report exceptional service, suggesting individual commitment exists within the practice. However, the frequency of complaints regarding reception gatekeeping, appointment access difficulties, and administrative responsiveness indicates these issues are widespread rather than isolated. Some long-term patients express satisfaction with continuity of care, while newer patients frequently struggle with registration processes and initial access. The practice appears to have undergone recent management changes that some patients perceive as positive, though appointment availability challenges persist. For patients requiring consistent medical supervision or those with complex health needs, the unpredictable access to appointments and variable communication standards present genuine concerns about care continuity and responsiveness.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Katalin F.
3 years ago
Bad!
Terrible pharmacy service with constant prescription problems
I'm fortunate to not be a patient myself, but my partner unfortunately is. Their recurring prescription medications consistently fail to arrive at the pharmacy, month after month. Both parties keep blaming each other. The level of care for sick individuals is absolutely abysmal.
Diana H.
3 years ago
Excellent!
Compassionate care despite language barriers
Today we were thoroughly impressed by their exceptional service. The medical professionals and reception staff, despite potential language barriers, consistently ensured an interpreter was available to assist us. We are truly grateful for all their efforts and wholeheartedly recommend their practice. A special thanks goes to Dr. Robertos, who is outstanding - genuinely compassionate and demonstrating care for every patient.
Katie A.
3 years ago
Excellent!
Lifesaving angels saved my partner with compassion
I'm incredibly thankful for this medical facility that took such wonderful care of my partner during his time of need. The staff, particularly Libby (though he couldn't recall everyone's name), were compassionate, attentive, and went above and beyond by remaining on duty beyond their scheduled hours to guarantee his safety during his ambulance transport. Their dedication is truly appreciated! He was forced to seek their help after his regular medical practice turned him away without assistance. Praise be for these remarkable clinics and the incredible healthcare professionals who work tirelessly within them!
Fearghal O.
3 years ago
Excellent!
Compassionate doctor with great listening skills
Highly satisfactory telehealth appointment with Dr Low.
Emma S.
3 years ago
Bad!
Terrible reception ruins an otherwise great medical practice
It's regrettable that this medical facility's reputation is tarnished by its reception staff. The doctors and nurses are truly exceptional, but the front desk personnel are a significant problem. It's clear that their incredibly unwelcoming, unhelpful, and downright discourteous attitude is driving potential patients away. They need to completely revamp their reception team, as these employees are the first point of contact and represent the practice's image. I'm now compelled to lower my rating to ONE STAR after being abruptly disconnected by the reception staff. I can confidently say I've never encountered a more unprofessional and disrespectful front-of-house team in my entire experience!
Paul S.
3 years ago
Excellent!
Compassionate doctors who truly care about patients
My neighborhood medical practice may not be one I've visited frequently, but each interaction has been exceptional. The physicians have consistently surpassed my expectations with their dedication and care. I was particularly struck when a doctor personally telephoned me on Christmas Eve around 6pm to share some recent test results - a level of commitment that truly stands out. My wife has also consulted different practitioners at the same clinic and shares my positive sentiment, reinforcing the high standard of service they provide.
Rachel B.
3 years ago
Bad!
Avoid this clinic at all costs
Absolutely dreadful service, scheduling an appointment is nearly impossible. The front desk staff appear irritated when patients seek clarification. The personnel are completely unprofessional. Patients would be far better off visiting the Statham grove medical center, which is just a short 10-minute walk from this location.
Hardip K.
3 years ago
Excellent!
Friendly service made my day
Incredibly supportive and friendly employees who went above and beyond to assist me.
Jeyms A.
4 years ago
Excellent!
Great service that truly exceeded my expectations
Exceptional team, reliable and prompt interactions. Thrilled with my decision and would enthusiastically suggest this service to others!
Heavenly M.
4 years ago
Average!
Frustrating customer service with poor communication skills
I've noticed they consistently fail to absorb critical details, forcing you to reiterate points with every interaction. Their subpar comprehension skills are genuinely frustrating and can quickly become exhausting...👀
Sinead S.
4 years ago
Great!
Surprisingly supportive and caring medical practice
Not nearly as terrible as others suggest. I've found the general practitioners to be supportive and understanding. Additional note: the front desk team was exceptionally accommodating and truly went out of their way to assist me tonight. My appreciation goes out to them.
Emily C.
4 years ago
Bad!
Worst medical experience of my miserable life
Truly the most dreadful medical practice imaginable. The reception team is completely incompetent and disorganized. Relocating from Holloway and registering here was an absolute nightmare. Booking an appointment is virtually impossible unless you're willing to call precisely at 8 am. I attempted to register my newborn online, and after waiting nearly a month, I was informed the registration never went through and I needed to apply in person. The receptionist that day struggled significantly with communication, and her being a temporary worker was used as an excuse for her poor service. Anyone arriving with a baby stroller will face immense frustration - they only keep one narrow door open, virtually guaranteeing your pram will get stuck. Appointment times are completely meaningless; they'll never see you when scheduled, so ironically, arriving late is recommended. The staff are hostile and will immediately demand you wear a mask, despite no current indoor mask mandate. This medical practice is an absolute disaster - save yourself the stress and find another provider immediately.
Sheniz J.
4 years ago
Excellent!
Friendly staff made my booster shot easy
Visited this location for my booster shot, recommended by my general practitioner, and I was thoroughly impressed by the staff's warm demeanor, upbeat attitude, and high level of professionalism.
Tetiana V.
4 years ago
Excellent!
Quick efficient service at local vaccination center
I don't typically visit this facility, but my doctor referred me for a COVID vaccination. Upon calling to seek clarification, the receptionist promptly answered and provided comprehensive information. The vaccination process was swift, with no noticeable delays.
Melody B.
4 years ago
Great!
Solid healthcare with room for administrative improvement
A solid general practice with skilled and compassionate physicians. Appointment scheduling is fairly straightforward. Prescription management is well-handled. However, the administrative side could benefit from enhancing their communication methods for test results and medical reports.
Zdravka M.
4 years ago
Bad!
Terrible service for a sick baby emergency
I've encountered extreme indifference from this medical practice. With my 4-month-old infant experiencing serious health issues, I urgently sought an appointment, but the receptionist flatly refused and directed me to call 111. After contacting 111 and going to the hospital, they insisted I should contact my GP. I absolutely cannot recommend this surgery to anyone and will be changing providers immediately. My baby is suffering from diarrhea, vomiting, and rashes, and the staff showed zero concern about potential dehydration. Save yourself the frustration and select a different medical practice.
Dipika G.
4 years ago
Excellent!
Amazing healthcare experience beyond my expectations
I'd award them a perfect 10 if the rating system allowed. Having been a patient at this medical practice for more than 12 months, I can confidently affirm that their service is exceptional across multiple dimensions. Compared to the five other general practitioner clinics I've experienced, this is undoubtedly the most impressive and high-quality practice.
Timothy W.
4 years ago
Excellent!
Compassionate nurse made vaccine day delightful
Wonderful Brazilian healthcare worker Lola administered my vaccine with a delightful, uplifting spirit. Immense gratitude to her and all the incredible medical professionals out there x
Joe B.
4 years ago
Excellent!
Friendly service makes this place truly special
The employees consistently demonstrate a welcoming and supportive attitude, always ready to assist with a friendly demeanor.
Fred B.
4 years ago
Excellent!
Smooth and efficient covid vaccine experience
Got my Covid booster shot at the local clinic. Incredibly impressed by the smooth operation and compassionate service - tremendous kudos to the entire team!